Millennium Honda - Service Center

I dropped off my car for service on 4/10/09. Came back I dropped off my car for service on 4/10/09. Came back next day to pick up the car and found out that the service's guy didn't lock the car. Someone I dropped off my car for service on 4/10/09. Came back next day to pick up the car and found out that the service's guy didn't lock the car. Someone got in my car, went through my stuff, took my GPS + my car's registration, insurance IDs. The theft left the car's door open and the rain wet the driver's side. I called Don Stone, Service Director, for 3 days straight and finally I got the answer. He said he is not responsible for anything happen. I couldn'd believe their Service Director said that to me without a word of sorry for my lost. They kept the car and the key but not take any responsible for it ?!?! One more thing, one of the the reason I brought my car back to this dealer because I got a NY inspection there last year but there was no punch on the sticker to indicate expiration date. So, I have to brought the car back to have this issue corrected. Then I lost more stuff there. More

the service department are not service oriented and do not know what they are doing. starts from the supervisor, donald stone, to asst service manager, eric ellis nad their so called top technician, hohn. not know what they are doing. starts from the supervisor, donald stone, to asst service manager, eric ellis nad their so called top technician, hohn. they replaced my front bearing out off "goodwill" but the defective part is at the rear. this is very scary after i spent close to $40k for a brand new 2009 honda pilot. first time i bought a honda and will be the last. i can not believe that the japanese people have these kind of people working for them. this is called sabotage! More

I went to on 01/25/09 to get my car repaired. I was greeted by a disgruntled gentleman by the name of Eric Ellis. I informed Mr. Ellis I wanted to have an oil change and my brakes repaired. Mr.Ellis ca greeted by a disgruntled gentleman by the name of Eric Ellis. I informed Mr. Ellis I wanted to have an oil change and my brakes repaired. Mr.Ellis called around 9:45am advising me that my car was finished. Mr. Ellis stated that i need to change my oil pan and I needed a timing belt. I proceeded and asked Mr. Ellis what was an oil pan and he stated "Exactly what I just told you". I think that was rude and disrespectful. Mr.Ellis then hung up on me. I have been dealing with Honda for the last 8 yrs. Why should I recommend this dealership to anyone. More

They are the rudest & most inefficient dealership I have ever had the pleasure of dealing with. After months of arguments over petty problems I terminated my lease 9 months early & purchased a MiniCooperS ever had the pleasure of dealing with. After months of arguments over petty problems I terminated my lease 9 months early & purchased a MiniCooperS b/c I did not want to continue funding this company with my hard earned money. I was a 10 year Honda customer & in am atter of 2 year was completely soured by there treatment of thier customers. I even heard one of there service managers tell another customer she was having brake issue b/c she drove her car into a swamp??? (on Long island - not likely!!). Run for your life!!!! You'd have better luck speaking with an elephant than dealing with these clowns! More

Make you feel like your going to have a bad experience the minute you walk in. Had a transmission replaced in my 2002 Odyssey in March and have not felt the same about this dealership and Honda. Nobody ha the minute you walk in. Had a transmission replaced in my 2002 Odyssey in March and have not felt the same about this dealership and Honda. Nobody has decision making ability, everyone has to ask someone else for answers. More

My first time at Millenium Honda in Hempstead. I took my car here for new rear brakes 2 weeks ago. It took a reasonable 2 hours from the time I brought the car in to the time I drove away after service; con car here for new rear brakes 2 weeks ago. It took a reasonable 2 hours from the time I brought the car in to the time I drove away after service; considering it was a Saturday morning. The employees were friendly and the price for rear brakes were on par with other dealers/repair shops. Will I take my 2006 Accord back at Millenium Honda for additional service? Most likely. Overall experience was satisfactory. More

New Odyssey purchased in '02..When dealer was FKA Neil Honda..Sales staff was good to their word on delivery of car. Since then however ,all was downhill !Upon several visits Service dept. not able to rep Honda..Sales staff was good to their word on delivery of car. Since then however ,all was downhill !Upon several visits Service dept. not able to repair rattles in doors,rattles in windows,.Was told rattles in such large windows and doors are normal..Recently a service visit for a fluctuating idle condition was ignored as non existant per service manager...Service dept. is small,antiquated,congested,slow,unfriendly..AVOID THIS DEALER More