Millennium Honda - Service Center

I had to write about great experience at Millennium Honda as soon as I walked in the door I was greeted with great customer service: smiles and enthusiasm!! All my questions and concerns were answered by as soon as I walked in the door I was greeted with great customer service: smiles and enthusiasm!! All my questions and concerns were answered by a very knowledgeable staff; they explained everything regarding my car in great detail. I could tell they really knew what they were talking about and I felt very confident on the service (which is rare when dealing with repair shops). Matt and Greg were great! While I waited I had a very comfortable area to use my lap top and work while I waited…. The time flew by. Great Job guys and Thank you!!!! More

I have had my CRV serviced numerous times over the past several years for maintenance checks and for a recall. I was very impressed with the Service Dept. overall. I dealt mainly with Mr. Andrews and he several years for maintenance checks and for a recall. I was very impressed with the Service Dept. overall. I dealt mainly with Mr. Andrews and he made me feel very confident that the car would receive careful handling and the appropriate service would be given. I found that to be true on all occasions. As a result of my satisfaction, I have recommended a few friends to contact Mr. Andrews when they are in need of service, as well as check out the sales dept. when in the market for a new car. More

I gave this because I visited the service department because my trunk opened on my 07 civic ex and did not close.. Got it taken care of by gregory good great guy nothing went wrong.. Then the lights on because my trunk opened on my 07 civic ex and did not close.. Got it taken care of by gregory good great guy nothing went wrong.. Then the lights on my radio went out.. Randy started to help me with this issue, made 4 visits before they sent my radio to service I was left without radio for 3 weeks then I walked into the dealer and they tell me they have the part (they never called to tell me). That didn't solve the issue have to bring it back in waited for 2 hours for themto tell me they had to order a new face plate.. I saw 8 cars go ahead if mine when I was here before all of them. Now I'm sitting here again checking if the plate came in.. Last time I was here was 19 days ago.. And my part is not in....., sucks More

I've only been here 3x for free oil change that was part of my plan and every time I come they give me a hard time about it, they act like it's ridiculous that I get a free oil change. I would not recommend of my plan and every time I come they give me a hard time about it, they act like it's ridiculous that I get a free oil change. I would not recommend this dealer to anyone. The staff are very unprofessional. More

The following are e mails sent to the dealership: Last The following are e mails sent to the dealership: Last November I leased a Civic 2011 from you. Salesman was Randy Hall. VIN ---------------- Yester The following are e mails sent to the dealership: Last November I leased a Civic 2011 from you. Salesman was Randy Hall. VIN ---------------- Yesterday I found my rear left tire was completely flat, there was no warning light from the Tire Pressure Sensor. Took the car to a repair shop and removed a nail from the tire. Today I called your dealership and was rudely told by a service adviser that there will be a diagnostic charge of over $100 to check the sensor. I understand this should be totally covered by the vehicle warranty with no cost to me. I left a voice message with Mr. Matt Morrison (I assume he is the service manager), and Mr. Randy Hall. So far I have not received a return call. I will appreciate your immediate attention and response. Thank you This is my 3rd written request to you, and I am getting tired of your total disrespect. I initially wrote to you on 7/29/11 regarding a warranty issue. All I got in response was an e mail from Mr. Mark Levine attempting to SELL me a car. You are great at selling cars, but the WORST when it comes to customer service. I called numerous times and left messages with your service manager, salesman Mr. Randy Hall, etc. but none have bothered to call me back. As a result of my 2nd e mail yesterday, I received a call from Mr. Levine who suggested that I should call the service manager. When I told him that I have left numerous messages with that gentleman, Mr. Levine stated he was going to print my e mail, bring it to the service manager and have him call me back IMMEDIATERLY!! Well, you guessed it-NO RRTURN CALL. If this issue is not resolved immediately (an attempt by your service Dept. to charge me a diagnostic fee of over $100 for a defective tire pressure sensor that is clearly covered by my warranty) I will make best use of the internet to warn customers of the poor treatment you have afforded me. p.s Finally drove there, salesman Andrew Perry tried to help but Service Dept. were rude and aggressive, did not provide a satisfactory explanation. More

I dropped off my car for the 5th time because of a noise I dropped off my car for the 5th time because of a noise on the front left side of my 2008 Accord ( i ve been there w the same problem 4 times before I dropped off my car for the 5th time because of a noise on the front left side of my 2008 Accord ( i ve been there w the same problem 4 times before , they couldnt find anything "wrong " with the car....) , state inspection, etc.... They FIND the problem this time! it was the suspension in the front left side. When I went to pick my car after a few days there was an extra 48 MILES on it. When I asked Steve B. he said its impossible, nobody drove the car 48 miles.... I was 100% sure about the miles on my car before I dropped it off. So he told me he ll talk to his manager and he will call me. After 10 minutes he calls to tell me that the manager knows about it and they will try to do everything possible to find out what happened. I thought I give a call to the manager, Matt, he was totally clueless about the situation, but he said he ll look after it. In a a half an hour i received a phone call from Steve stating that he was sorry , he was the one who drove my car, he took it home because he had no loner car to go home with. MY car for his own PERSONAL use! The car that I pay for!!!!! So i said go talk to your manager tell him what you did, I ll be there in 30 min and we figure out something. I arrive , Matt is telling me how shocked he is about what Steve did, meanwhile Steve is apologizing.... then Matt leaves the room, comes back and turns everything around . He turn to Steve to ask " well didn't you take the car because it was making noise and you were test driving it ?" Steve said " NO" "I took it for my own personal use" ......... So all I asked them to reimburse me for that 470$ that I just payed earlier in the morning for all the work they did, and to give me free service for 1 year. Matt said he cant do it because than he has to go to the big boss and he ll fire Steve. And I told them when I got there to talk to both of them , that I really dont want to get Steve fired, he messed it up big time, but I dont want to do any bad for anybody even tho he would ve deserved it! So Matt said we have to figure it together ( me and Steve) whats going to happen. Steve offered that he ll pay the 470$ and he ll give me free oil change for my car + husbands car. I said ok..... He didnt had cash to give it to me, so he asked me if i can take him to his bank which was 15 min away. I said I cant because I have to be at work in 30 min have no time, but he can give me the money the next day. He said sure , and he is sorry etc... Later on I received a phone call from Matt that Steve wont give no money tomorrow because first they will go to the boss and discuss what happened. I m not sure what they ll come with tomorrow but for sure they want to make up some GOOD lie and say it to the big boss... Please people if you want to leave your car there over night write down the mileage before, who know how many times they did it before and people usually dont pay attention to it when they pick up their cars. Im very very curios what are they gonna come up tomorrow ... Im still in shock! People trust the HONDA Dealer and this is what they do to you ! They f*** you over! Learned my lesson! More

For the person who wrote this: (cut off on the bottom to write my response) We contacted the dealerships, Internet representative in ref. to purchasing a CRV-Ex with a trade utilizing the governments, "C write my response) We contacted the dealerships, Internet representative in ref. to purchasing a CRV-Ex with a trade utilizing the governments, "Clunker Program". It was late Sunday afternoon when I received a call from Paul, he assured me that he would be waiting for my wife to come to dealership to close a deal on a 2009 CRV-EX. Upon arrival at the dealership Paul was nowhere to be found. My wife and my son called me to inform me that they had ended the Clunker Program. I requested to speak to the sales manager on the telephone.This young man named Mike gets on the phone in a very condesecending manner begins to mock our tardiness.I expressed my discontent with his behavior and a verbal altercation ensued. My son tells me that he wanted my son to step out into the street so he could engage in a physical fight with him. Then mike tells me on the phone to come down to the dealeship that he and his crew are going to "tune me up",This guy starts sounding like if he is either John Gotti or Tony Suprano. Let me say this, try to meet this little s*it. I've had 3 verbal fights with him so far over his screwing with my deals. I'm calling the BBB once again on this pr*ck and his stupid "managing" at a dealership. Please.....I'm shocked as you are that they are still in business with him as the leader of a pack larger then his own physical appearance. I would of had the cops there for him threatening you. He wouldn't of been in that place after that night if he made ONE threat to bring my son outside to fight it out. What a loser. He probably got picked on in school as a kid. More

I was there for service about a week ago and right away there was a long wait but after a couple of minutes i was greeted by a very friendly young man named kelvin, he wrote up my car fairly quick and walk there was a long wait but after a couple of minutes i was greeted by a very friendly young man named kelvin, he wrote up my car fairly quick and walked me inside. After my oil change which took about 45 minutes he was waiting for me outside to bring my car around. overall my experience with millennium honda was verry good and i would recomend this dealer to anyone. More

STAY AWAY FROM THIS DEALER !!! I dropped off my car STAY AWAY FROM THIS DEALER !!! I dropped off my car for service on 4/10/09. Came back next day to pick up the car and found out that the service' STAY AWAY FROM THIS DEALER !!! I dropped off my car for service on 4/10/09. Came back next day to pick up the car and found out that the service's guy didn't lock the doors when he parked my car outside. Someone got in my car that night, went through my stuff, took my GPS + my car's registration, insurance IDs. The theft left the car's doors open and the rain wet the driver's side. I called Don Stone, Service Director, for 3 days straight and finally I got the answer. He said he was not responsible for anything happen. I couldn'd believe their Service Director said that to me without a word of sorry for my lost. They kept the car and key but didn't take any responsible for it ?!?! One more thing, one of the the reason I brought my car back for a service is because they did a NY inspection last year gave me a sticker without a punch to indicate expiration date. So, I had to brought the car back to have this issue corrected. Then I lost more stuff there. More

TRULY PATHETIC. The service people know nothing about TRULY PATHETIC. The service people know nothing about customer service. They are rude and do not return calls even when they promise they will. T TRULY PATHETIC. The service people know nothing about customer service. They are rude and do not return calls even when they promise they will. The work done was shoddy and hurried - - - the problem with the steering is still there, even after $650 worth of work. I now have to take it to a different mechanic to determine if the work was done correctly. Save yourself tons of aggravation and avoid this place. More