Millennium Honda

A bitter experience and a sordid tale of customer contempt bordering on Racial Profiling based Discrimination at the Millenium Honda, Hempstead, NY -Honda dealership. After doing our homework and contempt bordering on Racial Profiling based Discrimination at the Millenium Honda, Hempstead, NY -Honda dealership. After doing our homework and getting ready to shop for a new Honda CRV EX Model, we called in the dealer(Millenium Honda, Hempstead, NY) who asked us to come over to discuss and move forward on this likely sale transaction. The sales consultant Paul called us numerous times to walk into their store., so that he can give a better deal. We were there (7/31/2010 between 3.30 - 5.00 p.m.) for a shopping a New Honda CR-V EX model. After we went, We gave a a specific buying price quote to the sales consultant(Itxchel Usborne), she got her manager(Cary Weinstein) to the desk. He asked us to give a revised upward quote for the chosen model automobile Honda CRV new and we were sure that our initial price was just right, So, we stuck to our numbers that we gave to the sales consultant. He said that he can't do it, but he can consider if we can go more, we agreed to that, and the next thing he would like to know the number, the price what we can offer. We then wanted to find out his best offer. Now, instead of continuing on with the sales negotiations he suddenly turned contemptuous and said these guys are not real buyers , just crapshoot ,they are just playing. This was indeed such a ridiculous behaviour. He then had the gumption to say that we were wasting his time and her time. We then responded by saying that everyone's time is precious and we were also wasting our time if the deal making was not moving forward and more so when we were asked to leave.He wasn't willing to give his price, he was keeping on asking our number's, infact we have given our number's and we told him we can go higher but we need to know what number he has in mind., the worst part came here., he turned to us and said "GET OUT OF THE STORE", I told it belongs to Honda, you shouldn't say to get out., he kept repeating & pulled our chair and said "GET OUT OF MY STORE". A person whom we consider ill fit to be in sales, showing extraordinary rudeness and generalized contempt showing complete disdain to us. We wonder how he moved on to become a Manager. We all of us came out & suddenly all his crew joined together and one more guy, I don't know his name, he was yelling at us. It's a nightmare & horrible experience. Now, the fact of the matter is we indeed got the new Honda CRV from this dealer(Hillside Honda, Jamaica, NY) who was x miles away but who was courteous and understanding in the sale negotiations process. In this day and age this kind of customer interaction and behaviour is really ludicrous. The overall csutomer satisfaction is abysmally low by any standards leave alone Honda's. Our experience was a shocker. As a matter of professional dealer review Honda should indeed remove these kind of operators from business as the reputation and feedback loop can spread like wildfire in online social networks and there is indeed validity to other customers' opinions in the online world. I am sure you all have ‘Joe Girard’ manual as a mandatory testament to customer care but this is real pathetic stuff from this guy, CARY WEINSTEIN. I really don't know how these people do sales., In sales always the Customer is always King! The old adage ‘the customer is always right’ is still relevant and real. It is also the case that ‘without customers nobody can’t run business. It's upto our discretion whether we buy the products or not, he wasn't supposed say to "GET OUT OF THE STORE" and keep on repeating like "WE WASTED THEIR TIME". Afterall, we are also proud, and choosy American customers and our experience in relationship is based on mutual respect and courtesy. I hope American Honda will see to it that this issue and wish an action taken to weed out these unHonda elements away from customer touchpoints, I have filed a complaint to ("BBB"), (New York - Office of the Attorney General - Consumer Protection Board) & American Honda Regional Page Manager. Regrettably and woefully treated customer! More

Kabir must have known when my mother and I walked into the dealership that he could take us for a ride literally and thats exactly what he did. He overcharged and he smiled the whole time while he did it. the dealership that he could take us for a ride literally and thats exactly what he did. He overcharged and he smiled the whole time while he did it. I only wish I had looked at sites like this before I took the plundge. More

I went into the dealership looking for a new car last month. I didn't know whether or not to lease or buy, but Sunny was able to help me out. He clearly showed me the difference between a lease and a ret month. I didn't know whether or not to lease or buy, but Sunny was able to help me out. He clearly showed me the difference between a lease and a retail finance. I ended up leasing because it was the most practical scenario for me. Sunny provided me with excellent service. I wrote the deal after Sunny took the time to show me all the features in the car with his excellent presentation and guaranteed me a excellent experience with him (not like the other sales people I met while shopping). I ended up taking my beautiful car home the next day with nothing but good things to say about this store. There was no bs involved! It's not justified that only the people who had a bad experience that take time out of their day to blog about a car sales consultant. If you are buying a Honda, go see him! More

Leased a CRV in 2007 from John Santorini. My husband has A1 Credit. His score is in the 700's. For some reason they gave us HANN Financial to finance the car. HANN is definitely not the company to lease A1 Credit. His score is in the 700's. For some reason they gave us HANN Financial to finance the car. HANN is definitely not the company to lease with. Upon returning my vehicle this March 2011, I received a notice from HANN stating that I owe them $450.00 at the return of the lease if I do not choose to buy the car. It was defintely not mentioned or noted at contract signing. I now financed my bew 2011 pilot through Honda Financial who does not charge a fee upon returning a vehicle not purchased. I defintely feel taken advantaged. For returning my car mid-month, I also looked to get a credit for the remaining two weeks that I paid for on my CRV lease. At contract signing Cary Weinstein who seemed to be Mr. Nice guy at the time was willing to help us to get our credit through Honda Finance. Well, a month later after 5 phone calls to him to follow up on a credit, no return phone call, no care, can't be bothered. A true car salesman. Last time we will go to this dealership! More

Manager and salesman were very rude. Start off friendly and nice in the beginning but once the price talks begin they do a 360. Showroom was not well maintained. Quite a bit of trash on the floor. Bathroom and nice in the beginning but once the price talks begin they do a 360. Showroom was not well maintained. Quite a bit of trash on the floor. Bathroom was disgusting. DO NOT buy your car from their. More

These people are the worst sales people in car dealership!!! You'll feel and see that you are dealing with blood sucking vampires and crooks. Once you enter that showroom, you are DEAD!!! Avoid th dealership!!! You'll feel and see that you are dealing with blood sucking vampires and crooks. Once you enter that showroom, you are DEAD!!! Avoid them before it's too late for you. Remember, I warned you!!! More

For the person who wrote this: (cut off on the bottom to write my response) We contacted the dealerships, Internet representative in ref. to purchasing a CRV-Ex with a trade utilizing the governments, "C write my response) We contacted the dealerships, Internet representative in ref. to purchasing a CRV-Ex with a trade utilizing the governments, "Clunker Program". It was late Sunday afternoon when I received a call from Paul, he assured me that he would be waiting for my wife to come to dealership to close a deal on a 2009 CRV-EX. Upon arrival at the dealership Paul was nowhere to be found. My wife and my son called me to inform me that they had ended the Clunker Program. I requested to speak to the sales manager on the telephone.This young man named Mike gets on the phone in a very condesecending manner begins to mock our tardiness.I expressed my discontent with his behavior and a verbal altercation ensued. My son tells me that he wanted my son to step out into the street so he could engage in a physical fight with him. Then mike tells me on the phone to come down to the dealeship that he and his crew are going to "tune me up",This guy starts sounding like if he is either John Gotti or Tony Suprano. Let me say this, try to meet this little s*it. I've had 3 verbal fights with him so far over his screwing with my deals. I'm calling the BBB once again on this pr*ck and his stupid "managing" at a dealership. Please.....I'm shocked as you are that they are still in business with him as the leader of a pack larger then his own physical appearance. I would of had the cops there for him threatening you. He wouldn't of been in that place after that night if he made ONE threat to bring my son outside to fight it out. What a loser. He probably got picked on in school as a kid. More

I SET OUT LOOKIN TO TURN MY 08 JETTA LEASE IN EARLY,I WAS LOOKING TO GET OUT 1 YEAR EARLY BECAUSE I WAS ABOUT TO GO OVER MILAGE ALLOWED AND I NEEDED AN AN AUTOMATIC SO MY WIFE CAN SHARE THE CAR,I SET OUT LOO LOOKING TO GET OUT 1 YEAR EARLY BECAUSE I WAS ABOUT TO GO OVER MILAGE ALLOWED AND I NEEDED AN AN AUTOMATIC SO MY WIFE CAN SHARE THE CAR,I SET OUT LOOKING @ ANOTHE JETTA,A SENTRA,A FORTE AND A CIVIC BECAUSE I LIKE SMALL FUEL EFFICIENT CARS TO COMMUTE TO NYC.I KNEW THE DEAL WOULD BE COMPLCATED AND MY CREDIT IS JUST OK,I NEVER THOUGHT I COULD AFFORD A NEW CIVIC SO IT WAS A LAST RESORT,THE JETTA DEALERSHIP I BOUGHT FROM COULD NOT ACCOMODATE ME,THE FORTE ..WELL IS A KIA!LOL AND THAT LEFT THE SENTRA WHICH I LIKED A LOT AND HAD A GREAT DEAL ON THE TABLE..UNTIL I WALKED INTO MILLENIUM HONDA TO 'JUST' LOOK AT A CIVIC,I WAS GREETED BY A SWEATHEART OF A HOSTESS @ DOOR THEN THE BEAUTIFUL AND FRIENDLY SALESPERSON MELISSA WHO IN TURN REFERRED ME TO DERRENCE,FROM THE START I GOT A FIRM HANDSHAKE AND HE TALKED WITH ME NOT AT ME ABOUT MY OPTIONS,IN TURN HE WAS THE MAIN REASON I WENT WITH CIVIC FOR HIS PROFESSIONALISM AND HONESTY AS WELL AS GREAT PRICE AND EASE OF PROCESS,HIS BROTHER TRAY WHO IS EQUALLY AS GREAT DELIVERED CAR,THEY ARE AN ASSET AND I LOVE MY NEW CIVIC!THANK YOU MILLENIUM!-MIKE GERALDI More

I was there for service about a week ago and right away there was a long wait but after a couple of minutes i was greeted by a very friendly young man named kelvin, he wrote up my car fairly quick and walk there was a long wait but after a couple of minutes i was greeted by a very friendly young man named kelvin, he wrote up my car fairly quick and walked me inside. After my oil change which took about 45 minutes he was waiting for me outside to bring my car around. overall my experience with millennium honda was verry good and i would recomend this dealer to anyone. More

We contacted the dealerships, Internet representative in ref. to purchasing a CRV-Ex with a trade utilizing the governments, "Clunker Program". It was late Sunday afternoon when I received a call from Paul, ref. to purchasing a CRV-Ex with a trade utilizing the governments, "Clunker Program". It was late Sunday afternoon when I received a call from Paul, he assured me that he would be waiting for my wife to come to dealership to close a deal on a 2009 CRV-EX. Upon arrival at the dealership Paul was nowhere to be found. My wife and my son called me to inform me that they had ended the Clunker Program. I requested to speak to the sales manager on the telephone.This young man named Mike gets on the phone in a very condesecending manner begins to mock our tardiness.I expressed my discontent with his behavior and a verbal altercation ensued. My son tells me that he wanted my son to step out into the street so he could engage in a physical fight with him. Then mike tells me on the phone to come down to the dealeship that he and his crew are going to "tune me up",This guy starts sounding like if he is either John Gotti or Tony Suprano. I can't believe the vulgarities coming out of this so called sales mangers mouth. I can understand a program ending and that we missed the deadline but this individuals actions and behavior are unacceptable and dangerous. He should be fired immediately. In closing I will be contacting the various institutions both professional and faternal and advising them not to patronize your business establishment. You never threaten violence or gang assault against patrons, shame on all of you. More