Millennium Honda

I met a great service advisor Paul Mosca. Paul Mosca thoroughly explained everything that I needed for my car right now and down the road. He was very personable and answered all my questions Paul Mosca thoroughly explained everything that I needed for my car right now and down the road. He was very personable and answered all my questions effectively. Helped me with my coupon book to get the best deal possible. He told how long I will have to wait and it was spot on. It was a very busy day and Paul handled it with patience and kept all the customers who were waiting with a determination to get every one serviced and keep the crowd under control. More

Amazing customer service, KEPT HER WORD! I purchased my Honda from Millennium Honda in August of 2015 and I have been going there for any of my car service needs. Each and every time I've gon I purchased my Honda from Millennium Honda in August of 2015 and I have been going there for any of my car service needs. Each and every time I've gone to this dealership, I have had nothing but trouble. The dealership telling me that they cannot find my free oil change records, they cannot find me a rental car, and mostly, my BIGGEST problem always being time. I come from almost 40 miles east of this dealership and spending my entire day there for an oil change is never what I have in mind. I had been told countless amounts of time that it won't take all day and it always takes 4+ hours. Last week I went to the dealership demanding that I get a rental car for my oil change because I simply couldn't afford to waste an entire day at the dealership. Lillian kindly explained to me that they do not give rental cars to people only getting an oil change. I appreciated being given that information since I never understood why I was always told they don't have any rentals when I find it hard to believe that a car dealership never has any rentals available. So I said "okay" and I explained to Lillian that my previous encounters at Millennium have been nothing short of horrific and she assured me that she would get me out of the dealership in 2 hours. I found that hard to believe but when only an hour passed by and she told me I was finished I was absolutely astonished! I thanked her again and again. She was so kind, and very informative not hesitating to explain service packages I was interested in and telling me how to go about booking services I will need for my car in the future based on mileage and so on. Millennium, THANK YOU for hiring a woman like Lillian Hamilton, she really does know how to make a customer happy and now I would gladly recommend friends and family to that dealership knowing that the place is in such great hands. The sales department was equally pleasant when I was making my purchase a year ago, so in all, I am pleased with Millennium Honda! 10/10. More

Excellent Service Aldo was my service advisor. He was extremely helpful and accommodating. I appreciated the respect given to me and I would highly recommend having y Aldo was my service advisor. He was extremely helpful and accommodating. I appreciated the respect given to me and I would highly recommend having your vehicle serviced there with him especially. I really felt that I was very important and I appreciated his professionalism. More

Excellent customer service both in sales & service. Lillian was friendly and has great customer service. I took my rim to get fixed and it was back the next day both in sales & service. Lillian was friendly and has great customer service. I took my rim to get fixed and it was back the next day More

Satisfied customer Lillian Hamilton was my service provider and I couldn't be more satisfied. She was personable, empathetic and sweet. She went out of her way to help m Lillian Hamilton was my service provider and I couldn't be more satisfied. She was personable, empathetic and sweet. She went out of her way to help me out and treated me like her only customer even though I knew how hectic it was in the shop. More

Good Service Lillian did a great job of explaining the service that I was going to receive. She gave me the estimate and kept in touch by phone, as I left the veh Lillian did a great job of explaining the service that I was going to receive. She gave me the estimate and kept in touch by phone, as I left the vehicle for pickup later in the day. The vehicle was ready by our agreed upon date and it was aligned with the estimate. More

Victoria consistently exceeds expectations Victoria lopez has a super power. She has the unique ability to make customers feel like an MVP (Most Valued Person). she's amazing, all day, everyday Victoria lopez has a super power. She has the unique ability to make customers feel like an MVP (Most Valued Person). she's amazing, all day, everyday!! kudos to the management team for having an exceptional talent like Victoria on the team. she has the midas touch. More

Great salesman; rude managers We met with Zeeshan, a salesman. He was a great guy, very hard-working and helped work with us to find something within our price range that looked gr We met with Zeeshan, a salesman. He was a great guy, very hard-working and helped work with us to find something within our price range that looked great too. The car works very well. He was a pleasure to deal with and very trustworthy. The managers on the other hand were not at all pleasant to deal with which is why I will not be returning to service my car. Unfortunately, I cannot remember their names or else I would rate them poorly. More

2.5 hours for NY state inspection I dropped my car off for state inspection on Tuesday July 26th at 930 AM. The day prior, I went on their website and scheduled an appointment for 930A I dropped my car off for state inspection on Tuesday July 26th at 930 AM. The day prior, I went on their website and scheduled an appointment for 930AM, based on their advertisement to do so to "save time and money." I was greeted by the service agent who told me it was about an hour, hour and a half to get the car serviced. I asked if she was sure if it would be done by 11 AM as I was scheduled for work at 1130. She stated, "yeah, yeah, it's no problem." I returned to the premises at 1115 to inquire about the status of my car. The service agent said she wasn't sure how long it wold take. I did not leave their premises until noon. When the service agent told me my car was ready, it was only then she apologized, 2.5 hours later, for the delay, because they "only have one inspection machine." It would have been nice to know that bit of information ahead of time, so I could have rearranged my schedule accordingly and not have been late for work. And don't tell your customers a bogus wait time. Scheduling an appointment only sets you up to be disappointed. More

Good Service anf Fair Treament frrom Aldolin Cruz On Thursday July 20, 2016, as I started my 2015 Honda CR-V(2HKRM4h78FH635824) to go top work, I noticed that the oil life was less than 15% . There wa On Thursday July 20, 2016, as I started my 2015 Honda CR-V(2HKRM4h78FH635824) to go top work, I noticed that the oil life was less than 15% . There was clear indication of immediate service maintenance. Willing to avoid any complication of the existing problem, I took the car Millennium Honda service in Hempstead NY., with the prospect of missing work on that day. As soon as I got there, a service personnel staff ran to help me and then referred me to Mr. Aldolin Cruz as my service advisor. I exposed my problem to Mr. Cruz who promised to help me save my day of work. In about 30 minutes, my car was serviced and I was able to leave for work. I have no words to express my gratitude to Mr. Cruz and to Millennium Honda as well. I truly appreciated the diligence, professionalism, and friendliness of Mr. Cruz More