Millennium Honda

STAY AWAY FROM THIS DEALER !!! I dropped off my car STAY AWAY FROM THIS DEALER !!! I dropped off my car for service on 4/10/09. Came back next day to pick up the car and found out that the service' STAY AWAY FROM THIS DEALER !!! I dropped off my car for service on 4/10/09. Came back next day to pick up the car and found out that the service's guy didn't lock the doors when he parked my car outside. Someone got in my car that night, went through my stuff, took my GPS + my car's registration, insurance IDs. The theft left the car's doors open and the rain wet the driver's side. I called Don Stone, Service Director, for 3 days straight and finally I got the answer. He said he was not responsible for anything happen. I couldn'd believe their Service Director said that to me without a word of sorry for my lost. They kept the car and key but didn't take any responsible for it ?!?! One more thing, one of the the reason I brought my car back for a service is because they did a NY inspection last year gave me a sticker without a punch to indicate expiration date. So, I had to brought the car back to have this issue corrected. Then I lost more stuff there. More

TRULY PATHETIC. The service people know nothing about TRULY PATHETIC. The service people know nothing about customer service. They are rude and do not return calls even when they promise they will. T TRULY PATHETIC. The service people know nothing about customer service. They are rude and do not return calls even when they promise they will. The work done was shoddy and hurried - - - the problem with the steering is still there, even after $650 worth of work. I now have to take it to a different mechanic to determine if the work was done correctly. Save yourself tons of aggravation and avoid this place. More

On June 13, Haresh, the finance manager convinced me to leave a $500 deposit to hold the used car that we are eyeing to buy..in short, the deal didn't pushed thru and I requested their office to return my leave a $500 deposit to hold the used car that we are eyeing to buy..in short, the deal didn't pushed thru and I requested their office to return my money 2 days after. I have been calling them almost everyday, to follow up for my refund. Today, June 29th, I spoke with Ahmed, known as their sales manager, and I was told that this is the first time they heard of my request for refund. NO ONE EVER PROCESSED MY REFUND AFTER TWO WEEKS. Now, they asked me to wait for another week for the reason that it is their month end and their books are closed. PLEASE DO NOT BE DECEIVED BY THIS DEALERSHIP!!!!!!!! More

BUYER BEWARE!!!! At first deal went well- sales associate took us for test drive, listened to our issues and kept re-meeting with sales manager. After we had agreed upon a price for a pre certifie associate took us for test drive, listened to our issues and kept re-meeting with sales manager. After we had agreed upon a price for a pre certified car they wrote up a sales agreement. The numbers did not match because they had over $700.00 of other fees. At best this practice is dealer opportunistic - but more likely it is dishonest and unethical and probably not legal as well. Pressure was immense to sign the deal right then and they refused a detailed carfax for this car which had an accident incident. This dealership leaves a lot to be desired. More

I dropped off my car for service on 4/10/09. Came back I dropped off my car for service on 4/10/09. Came back next day to pick up the car and found out that the service's guy didn't lock the car. Someone I dropped off my car for service on 4/10/09. Came back next day to pick up the car and found out that the service's guy didn't lock the car. Someone got in my car, went through my stuff, took my GPS + my car's registration, insurance IDs. The theft left the car's door open and the rain wet the driver's side. I called Don Stone, Service Director, for 3 days straight and finally I got the answer. He said he is not responsible for anything happen. I couldn'd believe their Service Director said that to me without a word of sorry for my lost. They kept the car and the key but not take any responsible for it ?!?! One more thing, one of the the reason I brought my car back to this dealer because I got a NY inspection there last year but there was no punch on the sticker to indicate expiration date. So, I have to brought the car back to have this issue corrected. Then I lost more stuff there. More

I purchased an 09 civic there. With my hectic schedule it was difficult to even take the time to purchase it. Long story short, After everything, and driving away a beautiful car paying a ton of money a mont was difficult to even take the time to purchase it. Long story short, After everything, and driving away a beautiful car paying a ton of money a month for, I receive emails and calls from the finance manager Kurt who did my paperwork telling me the contract needs to be re-signed. This went on for almost a week and a half from me telling him 100 times I am at school or work I will make time on the wknd. He called almost 3 times every other day and 2 emails. He even talked to me like he was someone in my life important. Freaked me out! Few days pass and i receive an email from him telling me everything is fine, enjoy the car....hmmm suspicion. I immediately knew something was wrong and contacted Honda Financial. They faxed me over my "contract". And there it was both my signature and my co-signers signature forged on an entirely NEW contract with an amount higher then what i agreed on!!!!!!! I called them fuming and the co-signer and I went down there. The finance manager Kurt seemed to have left for the day, being the criminal that he is, doesn't want to face me or the co-signer. We had to re-sign the original contract and if I did not catch this i would of been paying them more money a month. I really hope that no one goes to them!!!! This dealership are crooks!!!!! More

the service department are not service oriented and do not know what they are doing. starts from the supervisor, donald stone, to asst service manager, eric ellis nad their so called top technician, hohn. not know what they are doing. starts from the supervisor, donald stone, to asst service manager, eric ellis nad their so called top technician, hohn. they replaced my front bearing out off "goodwill" but the defective part is at the rear. this is very scary after i spent close to $40k for a brand new 2009 honda pilot. first time i bought a honda and will be the last. i can not believe that the japanese people have these kind of people working for them. this is called sabotage! More

I went to on 01/25/09 to get my car repaired. I was greeted by a disgruntled gentleman by the name of Eric Ellis. I informed Mr. Ellis I wanted to have an oil change and my brakes repaired. Mr.Ellis ca greeted by a disgruntled gentleman by the name of Eric Ellis. I informed Mr. Ellis I wanted to have an oil change and my brakes repaired. Mr.Ellis called around 9:45am advising me that my car was finished. Mr. Ellis stated that i need to change my oil pan and I needed a timing belt. I proceeded and asked Mr. Ellis what was an oil pan and he stated "Exactly what I just told you". I think that was rude and disrespectful. Mr.Ellis then hung up on me. I have been dealing with Honda for the last 8 yrs. Why should I recommend this dealership to anyone. More

They are the rudest & most inefficient dealership I have ever had the pleasure of dealing with. After months of arguments over petty problems I terminated my lease 9 months early & purchased a MiniCooperS ever had the pleasure of dealing with. After months of arguments over petty problems I terminated my lease 9 months early & purchased a MiniCooperS b/c I did not want to continue funding this company with my hard earned money. I was a 10 year Honda customer & in am atter of 2 year was completely soured by there treatment of thier customers. I even heard one of there service managers tell another customer she was having brake issue b/c she drove her car into a swamp??? (on Long island - not likely!!). Run for your life!!!! You'd have better luck speaking with an elephant than dealing with these clowns! More

First had a great salesperson Rene De La Rosa - very knowledgable of his product 2009 Pilot. Said he would get back to us - we waited 3 weeks. NOTHING - Went back to dealership was told he left - Got a knowledgable of his product 2009 Pilot. Said he would get back to us - we waited 3 weeks. NOTHING - Went back to dealership was told he left - Got another salesperson Will Mendoza not as knowledgeable but nice enough. Sat down to negotiate price - Told him our number - he said he would call back later that night or next day (Friday July 25, 2009 or Saturday 7/26/09. Did neither. Overall not a good experience - no follow throughs - not keeping their word - That is not the way to do business More