Millennium Honda

A dealer that does the right thing! Had a bit of a prob but nothing that wasn't takin care of with promptness and courtesy...I would definitely recommend this dealer to family and friends in a heartbeat. T but nothing that wasn't takin care of with promptness and courtesy...I would definitely recommend this dealer to family and friends in a heartbeat. Thanks again Jean...... See you very soon for some more business. More

My boyfriend bought his car from this dealership several months ago and he recommended that I ask for the manager Cary Weinstein directly. I did and am happy that I did so. He was extremely friendly, know months ago and he recommended that I ask for the manager Cary Weinstein directly. I did and am happy that I did so. He was extremely friendly, knowledgeable and courteous. He immediately introduced me to the salesman and told the salesman to "take care of me". Oh did he take care of me. The price I got on the Honda Pilot LOADED was less than another dealership quoted me on the base model. Maybe this was because it was the end of the month but I think it was probably CARY WEINSTEIN making good on his promise. In any event, the rest of the staff was nice despite how hectic it was there that evening. I also traded in my car and Cary help me through that process. What a pleasure. Not sure about the rest of the sales managers but ask for Cary Weinstein by name. More

I dropped off my car for the 5th time because of a noise I dropped off my car for the 5th time because of a noise on the front left side of my 2008 Accord ( i ve been there w the same problem 4 times before I dropped off my car for the 5th time because of a noise on the front left side of my 2008 Accord ( i ve been there w the same problem 4 times before , they couldnt find anything "wrong " with the car....) , state inspection, etc.... They FIND the problem this time! it was the suspension in the front left side. When I went to pick my car after a few days there was an extra 48 MILES on it. When I asked Steve B. he said its impossible, nobody drove the car 48 miles.... I was 100% sure about the miles on my car before I dropped it off. So he told me he ll talk to his manager and he will call me. After 10 minutes he calls to tell me that the manager knows about it and they will try to do everything possible to find out what happened. I thought I give a call to the manager, Matt, he was totally clueless about the situation, but he said he ll look after it. In a a half an hour i received a phone call from Steve stating that he was sorry , he was the one who drove my car, he took it home because he had no loner car to go home with. MY car for his own PERSONAL use! The car that I pay for!!!!! So i said go talk to your manager tell him what you did, I ll be there in 30 min and we figure out something. I arrive , Matt is telling me how shocked he is about what Steve did, meanwhile Steve is apologizing.... then Matt leaves the room, comes back and turns everything around . He turn to Steve to ask " well didn't you take the car because it was making noise and you were test driving it ?" Steve said " NO" "I took it for my own personal use" ......... So all I asked them to reimburse me for that 470$ that I just payed earlier in the morning for all the work they did, and to give me free service for 1 year. Matt said he cant do it because than he has to go to the big boss and he ll fire Steve. And I told them when I got there to talk to both of them , that I really dont want to get Steve fired, he messed it up big time, but I dont want to do any bad for anybody even tho he would ve deserved it! So Matt said we have to figure it together ( me and Steve) whats going to happen. Steve offered that he ll pay the 470$ and he ll give me free oil change for my car + husbands car. I said ok..... He didnt had cash to give it to me, so he asked me if i can take him to his bank which was 15 min away. I said I cant because I have to be at work in 30 min have no time, but he can give me the money the next day. He said sure , and he is sorry etc... Later on I received a phone call from Matt that Steve wont give no money tomorrow because first they will go to the boss and discuss what happened. I m not sure what they ll come with tomorrow but for sure they want to make up some GOOD lie and say it to the big boss... Please people if you want to leave your car there over night write down the mileage before, who know how many times they did it before and people usually dont pay attention to it when they pick up their cars. Im very very curios what are they gonna come up tomorrow ... Im still in shock! People trust the HONDA Dealer and this is what they do to you ! They f*** you over! Learned my lesson! More

I purchased a used Acura in late December and traded in my old car and transferred the plates to the Acura. By mid to late January I did not receive my new registration ticket. We called the DMV and they my old car and transferred the plates to the Acura. By mid to late January I did not receive my new registration ticket. We called the DMV and they had no record of the Acura, the plates on the Acura still came back to my trade in. My wife called the Millennium Honda and they assured her that they would get right on it. A week later, I called back and spoke to a manager. He explained that they did not have the title for the Acura when they made the sale to me and when it was faxed to them several days later, there was a mistake regarding the previous lien on the vehicle. He even admitted that they should have never sold the vehicle in this state. I then was transferred to a sales manager "Matt" and he assured me that this would be straightened out before the temporary registration expired in mid Feb. Low and behold, it was not straightened out and it became more and more difficult to receive a call back from the manager. I had to drop off my Acura and get a loaner car for almost a week and a half. They finally decided to give me a second temporary registration so that I could actually drive the car that I purchased. At this point (2-24-11) I still have the temp registration and have not heard from anyone at Millennium. When I went in to pick up the Acura and drop off the loaner, "Matt" didn't even have the decency to say he was sorry about the inconvenience. Also, previously on the phone he promised me "two years of free oil changes" for my inconvenience...well I guess his math is a bit weak, because he offered me $500-600 in service. He wouldn't even put it in writing, made up a story that his service manager was on vacation. This was by far the worst consumer experience I have ever had in my life. I currently have a lawyer looking over the paperwork to see if I have any legal recourse. DO NOT BUY A CAR FROM MILLENNIUM HONDA!!!!!! UPDATE 3-9-11: I received my registration on 3-2-11, and spoke to Matt regarding my service package. He told me that the head of the dealership (Steve Sutton) wanted to speak to me regarding the entire transaction. I called Mr. Sutton, and he was surprised to hear from me, indicating that he did not tell Matt that he needed to speak to me. I then explained what happened...He was apologetic, but maintained that the dealership did everything that they needed to do to remedy the situation. I explained that Matt had promised me some sort of service package for my troubles, and he immediately stated that he had not authorized any such package for me. Once again, it seems that I had been told what I needed to hear to shut up. I was expecting a full apology and to be offered some type of compensation...It does not seem that I will be given anything at this point. I then pointed out that I was without MY vehicle for over a week and made a payment and paid insurance on said vehicle. He responded that since a loaner vehicle (which was not equipped with the same features) was provided then I really wasn't too badly inconvenienced. I had to cancel a family gathering which was out of state because the loaner car would have been deactivated if it left New York State, that's pretty inconvenient. He explained that they did have the title, but there was an error on it...So why did no one reach out to me??? Why wasn't someone working on it when I called the first time? Why did it take them over two weeks to even get the ball rolling on fixing this problem? I understand that I am not the only client, but shouldn't you honor any deal that you make? There is a legal obligation for the dealer to transfer title within a reasonable amount of time. At this point (3-9-11) I have not received any service package in writing and I do not expect to. Mr. Sutton did finish our conversation stating that he hopes that we can do business more smoothly in the future. Not a chance! More

I was worried I must admit for all the terrible reviews at this dealership, I always depend on my research before going into a dealership but this time I walked in before checking the sites., I've owned 4 at this dealership, I always depend on my research before going into a dealership but this time I walked in before checking the sites., I've owned 4 hondas in my family, currently this is my second one we are driving, including a Benz and an m3. I purchased a brand new 2011 crosstour exl. The deal was great since it's presidents week sales, I just made sure I checked around did my research on pricing and admittedly got a pretty sweet deal thanks in a great deal to sites like truecar , everything was going well so far. Next day I came in to pick up the car and I noticed a large scratch underneath the bumper. The guys there were pretty cool about it. They were sorry they didn't even see the scratch , truthfully I didn't either initially.anyhow they rectified the matter giving me options either grab another car , take this one home today and they'd swap the bumper with a brand new one tomorrow or they'd order the same configurations at another Honda dealership and bring it over for me. I told em I'll just come tomorrow and finish the paperwork make sure they put on a new bumper id inspect it to make sure it's perfect before it's off the lot. Marc from the finance office made me feel easy by letting me know they were fine with scrapping the paperwork if I wasn't satisfied. These guys were more than willing to work with me, I came in this evening finished the paperwork inspected the car and I'm really satisfied. The sales guy kabir explained all the bells n whistles in the car once again while I was inside the car. Marc finished up my paperwork and really looked around getting me a great finance plan, warranty(extended) and gap coverage, ( please check these out at any honda dealerships my 99 accord v6 exl is 12 years old still running but it has 120000 miles easy, I had to change the tranny twice in it's life so far this extended 8 year bumper to bumper pays itself off believe me and with a new awd there'll probably be a similar occurrence do ur research first than decide.I wish I bought it with my previous accord) Also before I stop this long post , if anything goes wrong with ur car this dealer gives out loaner cars till urs is fixed, which is a plus in my car experience to check for. All in all a great experience, from an honest and totally satisfied consumer, previous Honda owner, I thought I'd do this dealership justice from all the bad reviews here's one really good honest no b.s. Review. Take care all hope the review helps. More

I had the privilege of being assisted by Andrew Perry, Bruce and Warrell from Millennium Honda of Hempstead, NY. I have had my fair share of experiences at car dealerships some good and many bad. When o Bruce and Warrell from Millennium Honda of Hempstead, NY. I have had my fair share of experiences at car dealerships some good and many bad. When one mentions a Car Salesmen often the immediate association is that of a shyster; As well as is the phrase “Used car Salesmen”. They are both often synonymous with the phrase shyster. It was a refreshing experience to have that stereotype proved very, very wrong when dealing with the gentlemen at Millennium Honda. 1st off there was Andrew whom did not swoop down upon as us soon as we walked thru the door, he gave us sufficient time to peruse the vehicles on the sales floor and then graciously approached us asking if my wife and I required assistance. I informed Andrew that I had made a reservation for a test drive thru their website portal the day before. Andrew swiftly retrieved my information from their computer system and brought the specific vehicle around front for my wife and myself to test drive. He provided us with the information specific to the vehicle we were test driving, covering all of the options and extras the vehicle had installed. We drove the vehicle thru the local neighborhood whilst playing with all of the buttons, gadgets and features the vehicle had since this particular vehicle was just about fully loaded. The best part of the test drive was that Andrew did not continuously point out everything the vehicle had inside it, what I would have considered “Over Selling”; whilst I appreciate being informed about the options I much more appreciated the fact that Andrew sat quietly in the back allowing my wife and I to talk to each other discussing the various options amongst ourselves only interjecting at what I felt was the perfect time, casually answering the question he could foresee coming. Upon returning to the dealership my wife and I exited the vehicle and Andrew drove the vehicle back into the lot. He then brought us inside and offered us coffee, tea and/or something to snack on whilst maintaining his extremely polite and courteous mannerisms. I accepted that cup of coffee on this cold winter day and we then sat down to “run the numbers”. At this point the never-ending trail of paperwork that is required when purchasing a vehicle began. Now I can say that almost everyone dreads this portion of purchasing a vehicle; however, Andrew was on top of everything. He knew exactly what paperwork needed to be completed, how it needed to be completed, where it needed to go and what was required next. He processed everything in a swift, seamless manner; keeping my wife and I apprised of the situation and status of the process. We were consistently informed of what was going on and what still needed to be done. Once it was determined that we wanted to purchase the vehicle Andrew introduced us to Warrell of the finance department. Now this is where it was proven to us that Andrew was not a one off. The dealership did not just get lucky hiring a gentleman of Andrews caliber; Warrell proved to us that, that was par for the course when dealing with the staff at Millennium. Warrell introduced himself and also offered us refreshments and/or a snack. He then explained the entire process to my wife and myself in a clear concise manner; at no point was I not aware of what was going on. Warrell knew exactly what he was doing; he is very, very good at his job. He took the time to explain to us the finance process, how everything was going to work and what stage we were at. The amount of paperwork required can be overwhelming but the level of organization made the process seamless, we blew thru all of the paperwork in minutes. Warrell asked us which bank we preferred to use whilst ensuring that we received the most aggressive financing possible. He ensured that my wife and I were comfortable with the bank, rate and total monthly payment that would be required for the vehicle. The entire process was effortless and painless; all in all I would recommend this dealership to anyone whom is in the market for a vehicle. Furthermore these gentlemen should be recognized for their work and their commitment to not only their job but the customers overall experience. Sincerely, Ryan Webster More

Bottom line: I didn't get the price I was looking for so I didn't buy but John tried very hard to get me there and he was very professional and easy to work with. And he treated me right even though I didn' I didn't buy but John tried very hard to get me there and he was very professional and easy to work with. And he treated me right even though I didn't buy. I've been to other stores looking for my price and did not get treated like that. I'm stil thinking about it and if I do decide to try again, I'm going back to Millennium to see John. More

Salesman was ok. Finance guy was the worst. Im telling everyone who is thinking of going there to stay out. They are rip- offs. Trying to charge us for paper work, isnt that part of your job. Wanted to everyone who is thinking of going there to stay out. They are rip- offs. Trying to charge us for paper work, isnt that part of your job. Wanted to give us a teachers loan. We went to another Honda dealership was treated great and got what I wanted with a loan from honda! More

A bitter experience and a sordid tale of customer contempt bordering on Racial Profiling based Discrimination at the Millenium Honda, Hempstead, NY -Honda dealership. After doing our homework and contempt bordering on Racial Profiling based Discrimination at the Millenium Honda, Hempstead, NY -Honda dealership. After doing our homework and getting ready to shop for a new Honda CRV EX Model, we called in the dealer(Millenium Honda, Hempstead, NY) who asked us to come over to discuss and move forward on this likely sale transaction. The sales consultant Paul called us numerous times to walk into their store., so that he can give a better deal. We were there (7/31/2010 between 3.30 - 5.00 p.m.) for a shopping a New Honda CR-V EX model. After we went, We gave a a specific buying price quote to the sales consultant(Itxchel Usborne), she got her manager(Cary Weinstein) to the desk. He asked us to give a revised upward quote for the chosen model automobile Honda CRV new and we were sure that our initial price was just right, So, we stuck to our numbers that we gave to the sales consultant. He said that he can't do it, but he can consider if we can go more, we agreed to that, and the next thing he would like to know the number, the price what we can offer. We then wanted to find out his best offer. Now, instead of continuing on with the sales negotiations he suddenly turned contemptuous and said these guys are not real buyers , just crapshoot ,they are just playing. This was indeed such a ridiculous behaviour. He then had the gumption to say that we were wasting his time and her time. We then responded by saying that everyone's time is precious and we were also wasting our time if the deal making was not moving forward and more so when we were asked to leave.He wasn't willing to give his price, he was keeping on asking our number's, infact we have given our number's and we told him we can go higher but we need to know what number he has in mind., the worst part came here., he turned to us and said "GET OUT OF THE STORE", I told it belongs to Honda, you shouldn't say to get out., he kept repeating & pulled our chair and said "GET OUT OF MY STORE". A person whom we consider ill fit to be in sales, showing extraordinary rudeness and generalized contempt showing complete disdain to us. We wonder how he moved on to become a Manager. We all of us came out & suddenly all his crew joined together and one more guy, I don't know his name, he was yelling at us. It's a nightmare & horrible experience. Now, the fact of the matter is we indeed got the new Honda CRV from this dealer(Hillside Honda, Jamaica, NY) who was x miles away but who was courteous and understanding in the sale negotiations process. In this day and age this kind of customer interaction and behaviour is really ludicrous. The overall csutomer satisfaction is abysmally low by any standards leave alone Honda's. Our experience was a shocker. As a matter of professional dealer review Honda should indeed remove these kind of operators from business as the reputation and feedback loop can spread like wildfire in online social networks and there is indeed validity to other customers' opinions in the online world. I am sure you all have ‘Joe Girard’ manual as a mandatory testament to customer care but this is real pathetic stuff from this guy, CARY WEINSTEIN. I really don't know how these people do sales., In sales always the Customer is always King! The old adage ‘the customer is always right’ is still relevant and real. It is also the case that ‘without customers nobody can’t run business. It's upto our discretion whether we buy the products or not, he wasn't supposed say to "GET OUT OF THE STORE" and keep on repeating like "WE WASTED THEIR TIME". Afterall, we are also proud, and choosy American customers and our experience in relationship is based on mutual respect and courtesy. I hope American Honda will see to it that this issue and wish an action taken to weed out these unHonda elements away from customer touchpoints, I have filed a complaint to ("BBB"), (New York - Office of the Attorney General - Consumer Protection Board) & American Honda Regional Page Manager. Regrettably and woefully treated customer! More

Kabir must have known when my mother and I walked into the dealership that he could take us for a ride literally and thats exactly what he did. He overcharged and he smiled the whole time while he did it. the dealership that he could take us for a ride literally and thats exactly what he did. He overcharged and he smiled the whole time while he did it. I only wish I had looked at sites like this before I took the plundge. More