Millennium Honda

Bullies, intimadators and frauds! I called to secure the type of car I wanted and was told yes they had it and when I got there I was shown every other car but what I wanted, was bullied and intimadated wit type of car I wanted and was told yes they had it and when I got there I was shown every other car but what I wanted, was bullied and intimadated with their fraud tactics! More

I did not even make it into the dealership. I called to find out if they had a Fit in the showroom. John in new sales took my call. John did not answer me and immediately started the pressure sales pitch, find out if they had a Fit in the showroom. John in new sales took my call. John did not answer me and immediately started the pressure sales pitch, that ended the call for me. He subsequently called my cell & home phone and left derogatory statements. More

The following are e mails sent to the dealership: Last The following are e mails sent to the dealership: Last November I leased a Civic 2011 from you. Salesman was Randy Hall. VIN ---------------- Yester The following are e mails sent to the dealership: Last November I leased a Civic 2011 from you. Salesman was Randy Hall. VIN ---------------- Yesterday I found my rear left tire was completely flat, there was no warning light from the Tire Pressure Sensor. Took the car to a repair shop and removed a nail from the tire. Today I called your dealership and was rudely told by a service adviser that there will be a diagnostic charge of over $100 to check the sensor. I understand this should be totally covered by the vehicle warranty with no cost to me. I left a voice message with Mr. Matt Morrison (I assume he is the service manager), and Mr. Randy Hall. So far I have not received a return call. I will appreciate your immediate attention and response. Thank you This is my 3rd written request to you, and I am getting tired of your total disrespect. I initially wrote to you on 7/29/11 regarding a warranty issue. All I got in response was an e mail from Mr. Mark Levine attempting to SELL me a car. You are great at selling cars, but the WORST when it comes to customer service. I called numerous times and left messages with your service manager, salesman Mr. Randy Hall, etc. but none have bothered to call me back. As a result of my 2nd e mail yesterday, I received a call from Mr. Levine who suggested that I should call the service manager. When I told him that I have left numerous messages with that gentleman, Mr. Levine stated he was going to print my e mail, bring it to the service manager and have him call me back IMMEDIATERLY!! Well, you guessed it-NO RRTURN CALL. If this issue is not resolved immediately (an attempt by your service Dept. to charge me a diagnostic fee of over $100 for a defective tire pressure sensor that is clearly covered by my warranty) I will make best use of the internet to warn customers of the poor treatment you have afforded me. p.s Finally drove there, salesman Andrew Perry tried to help but Service Dept. were rude and aggressive, did not provide a satisfactory explanation. More

Disrespectful, they will tell you anything to get you on the lot. Did not have car that I was interested in. Dont waste your time. the lot. Did not have car that I was interested in. Dont waste your time. More

These A--h-l-s are a bunch of crooks! stay away from this dealer! All they want is to get advantage and drain your money, believe me... dealer! All they want is to get advantage and drain your money, believe me... More

A dealer that does the right thing! Had a bit of a prob but nothing that wasn't takin care of with promptness and courtesy...I would definitely recommend this dealer to family and friends in a heartbeat. T but nothing that wasn't takin care of with promptness and courtesy...I would definitely recommend this dealer to family and friends in a heartbeat. Thanks again Jean...... See you very soon for some more business. More

My boyfriend bought his car from this dealership several months ago and he recommended that I ask for the manager Cary Weinstein directly. I did and am happy that I did so. He was extremely friendly, know months ago and he recommended that I ask for the manager Cary Weinstein directly. I did and am happy that I did so. He was extremely friendly, knowledgeable and courteous. He immediately introduced me to the salesman and told the salesman to "take care of me". Oh did he take care of me. The price I got on the Honda Pilot LOADED was less than another dealership quoted me on the base model. Maybe this was because it was the end of the month but I think it was probably CARY WEINSTEIN making good on his promise. In any event, the rest of the staff was nice despite how hectic it was there that evening. I also traded in my car and Cary help me through that process. What a pleasure. Not sure about the rest of the sales managers but ask for Cary Weinstein by name. More

I dropped off my car for the 5th time because of a noise I dropped off my car for the 5th time because of a noise on the front left side of my 2008 Accord ( i ve been there w the same problem 4 times before I dropped off my car for the 5th time because of a noise on the front left side of my 2008 Accord ( i ve been there w the same problem 4 times before , they couldnt find anything "wrong " with the car....) , state inspection, etc.... They FIND the problem this time! it was the suspension in the front left side. When I went to pick my car after a few days there was an extra 48 MILES on it. When I asked Steve B. he said its impossible, nobody drove the car 48 miles.... I was 100% sure about the miles on my car before I dropped it off. So he told me he ll talk to his manager and he will call me. After 10 minutes he calls to tell me that the manager knows about it and they will try to do everything possible to find out what happened. I thought I give a call to the manager, Matt, he was totally clueless about the situation, but he said he ll look after it. In a a half an hour i received a phone call from Steve stating that he was sorry , he was the one who drove my car, he took it home because he had no loner car to go home with. MY car for his own PERSONAL use! The car that I pay for!!!!! So i said go talk to your manager tell him what you did, I ll be there in 30 min and we figure out something. I arrive , Matt is telling me how shocked he is about what Steve did, meanwhile Steve is apologizing.... then Matt leaves the room, comes back and turns everything around . He turn to Steve to ask " well didn't you take the car because it was making noise and you were test driving it ?" Steve said " NO" "I took it for my own personal use" ......... So all I asked them to reimburse me for that 470$ that I just payed earlier in the morning for all the work they did, and to give me free service for 1 year. Matt said he cant do it because than he has to go to the big boss and he ll fire Steve. And I told them when I got there to talk to both of them , that I really dont want to get Steve fired, he messed it up big time, but I dont want to do any bad for anybody even tho he would ve deserved it! So Matt said we have to figure it together ( me and Steve) whats going to happen. Steve offered that he ll pay the 470$ and he ll give me free oil change for my car + husbands car. I said ok..... He didnt had cash to give it to me, so he asked me if i can take him to his bank which was 15 min away. I said I cant because I have to be at work in 30 min have no time, but he can give me the money the next day. He said sure , and he is sorry etc... Later on I received a phone call from Matt that Steve wont give no money tomorrow because first they will go to the boss and discuss what happened. I m not sure what they ll come with tomorrow but for sure they want to make up some GOOD lie and say it to the big boss... Please people if you want to leave your car there over night write down the mileage before, who know how many times they did it before and people usually dont pay attention to it when they pick up their cars. Im very very curios what are they gonna come up tomorrow ... Im still in shock! People trust the HONDA Dealer and this is what they do to you ! They f*** you over! Learned my lesson! More

I purchased a used Acura in late December and traded in my old car and transferred the plates to the Acura. By mid to late January I did not receive my new registration ticket. We called the DMV and they my old car and transferred the plates to the Acura. By mid to late January I did not receive my new registration ticket. We called the DMV and they had no record of the Acura, the plates on the Acura still came back to my trade in. My wife called the Millennium Honda and they assured her that they would get right on it. A week later, I called back and spoke to a manager. He explained that they did not have the title for the Acura when they made the sale to me and when it was faxed to them several days later, there was a mistake regarding the previous lien on the vehicle. He even admitted that they should have never sold the vehicle in this state. I then was transferred to a sales manager "Matt" and he assured me that this would be straightened out before the temporary registration expired in mid Feb. Low and behold, it was not straightened out and it became more and more difficult to receive a call back from the manager. I had to drop off my Acura and get a loaner car for almost a week and a half. They finally decided to give me a second temporary registration so that I could actually drive the car that I purchased. At this point (2-24-11) I still have the temp registration and have not heard from anyone at Millennium. When I went in to pick up the Acura and drop off the loaner, "Matt" didn't even have the decency to say he was sorry about the inconvenience. Also, previously on the phone he promised me "two years of free oil changes" for my inconvenience...well I guess his math is a bit weak, because he offered me $500-600 in service. He wouldn't even put it in writing, made up a story that his service manager was on vacation. This was by far the worst consumer experience I have ever had in my life. I currently have a lawyer looking over the paperwork to see if I have any legal recourse. DO NOT BUY A CAR FROM MILLENNIUM HONDA!!!!!! UPDATE 3-9-11: I received my registration on 3-2-11, and spoke to Matt regarding my service package. He told me that the head of the dealership (Steve Sutton) wanted to speak to me regarding the entire transaction. I called Mr. Sutton, and he was surprised to hear from me, indicating that he did not tell Matt that he needed to speak to me. I then explained what happened...He was apologetic, but maintained that the dealership did everything that they needed to do to remedy the situation. I explained that Matt had promised me some sort of service package for my troubles, and he immediately stated that he had not authorized any such package for me. Once again, it seems that I had been told what I needed to hear to shut up. I was expecting a full apology and to be offered some type of compensation...It does not seem that I will be given anything at this point. I then pointed out that I was without MY vehicle for over a week and made a payment and paid insurance on said vehicle. He responded that since a loaner vehicle (which was not equipped with the same features) was provided then I really wasn't too badly inconvenienced. I had to cancel a family gathering which was out of state because the loaner car would have been deactivated if it left New York State, that's pretty inconvenient. He explained that they did have the title, but there was an error on it...So why did no one reach out to me??? Why wasn't someone working on it when I called the first time? Why did it take them over two weeks to even get the ball rolling on fixing this problem? I understand that I am not the only client, but shouldn't you honor any deal that you make? There is a legal obligation for the dealer to transfer title within a reasonable amount of time. At this point (3-9-11) I have not received any service package in writing and I do not expect to. Mr. Sutton did finish our conversation stating that he hopes that we can do business more smoothly in the future. Not a chance! More

I was worried I must admit for all the terrible reviews at this dealership, I always depend on my research before going into a dealership but this time I walked in before checking the sites., I've owned 4 at this dealership, I always depend on my research before going into a dealership but this time I walked in before checking the sites., I've owned 4 hondas in my family, currently this is my second one we are driving, including a Benz and an m3. I purchased a brand new 2011 crosstour exl. The deal was great since it's presidents week sales, I just made sure I checked around did my research on pricing and admittedly got a pretty sweet deal thanks in a great deal to sites like truecar , everything was going well so far. Next day I came in to pick up the car and I noticed a large scratch underneath the bumper. The guys there were pretty cool about it. They were sorry they didn't even see the scratch , truthfully I didn't either initially.anyhow they rectified the matter giving me options either grab another car , take this one home today and they'd swap the bumper with a brand new one tomorrow or they'd order the same configurations at another Honda dealership and bring it over for me. I told em I'll just come tomorrow and finish the paperwork make sure they put on a new bumper id inspect it to make sure it's perfect before it's off the lot. Marc from the finance office made me feel easy by letting me know they were fine with scrapping the paperwork if I wasn't satisfied. These guys were more than willing to work with me, I came in this evening finished the paperwork inspected the car and I'm really satisfied. The sales guy kabir explained all the bells n whistles in the car once again while I was inside the car. Marc finished up my paperwork and really looked around getting me a great finance plan, warranty(extended) and gap coverage, ( please check these out at any honda dealerships my 99 accord v6 exl is 12 years old still running but it has 120000 miles easy, I had to change the tranny twice in it's life so far this extended 8 year bumper to bumper pays itself off believe me and with a new awd there'll probably be a similar occurrence do ur research first than decide.I wish I bought it with my previous accord) Also before I stop this long post , if anything goes wrong with ur car this dealer gives out loaner cars till urs is fixed, which is a plus in my car experience to check for. All in all a great experience, from an honest and totally satisfied consumer, previous Honda owner, I thought I'd do this dealership justice from all the bad reviews here's one really good honest no b.s. Review. Take care all hope the review helps. More