Mile High Honda

Took car in on Monday. Didn’t get back till Friday……..air conditioner recharge (for 2nd time) and oil change. Told car would be done Weds however when called to let them know I was on way to get car I was to conditioner recharge (for 2nd time) and oil change. Told car would be done Weds however when called to let them know I was on way to get car I was told not done AND the people working on my car had the day off. Call Friday am not ready so I called again to find out has been ready. No one know ms what going on? Whole experience frustrating! My air conditioner still not working correctly imo. They left my dash apart on previous visit and acted like doing me a favor fixing THEIR mistake. Air conditioner situation for months I’m told now : “Monitor the air” ok….for how long? When do we reply parts? It’s warranty is good still to replace parts? I’m looking to see about going to diff Honda place next time. So not happy!! More

Terrible service department! Replaced breaks. 10 months later & 6,000 miles, break pad & caliper fell off! later & 6,000 miles, break pad & caliper fell off! More

Audbrey was fantastic. She answered all my questions and showed great customer service. The service was fast especially with the number of items that were accomplished. showed great customer service. The service was fast especially with the number of items that were accomplished. More

Went for an oil change and was asked if I’ve ever been to the facility before. I answered no, expecting anything that I need to know to be mentioned to me then and there. I noticed from the waiting area my c the facility before. I answered no, expecting anything that I need to know to be mentioned to me then and there. I noticed from the waiting area my car sitting in the parking lot, I thought maybe it hadn’t even been done yet since I was quoted an hour and a half wait. 45 minutes later the service rep comes up to me to tell me that my vehicle is finished. I sat almost an hour in the waiting room just looking at my vehicle before anybody informed me it had already been finished. I mentioned when I was about to pay that I had a coupon for the oil change that I got off the website. Aubrey or Audrey, the service rep stated that those need to be presented at check-in. Again, she asked if I’ve ever been there before and I said no, I don’t know the protocol and I need to be informed of this. She did not honor the coupon and charge me full price. I was a customer for years of Mile high Acura and always experienced exponential service. The difference between Mile high Acura and Mile high Honda are night and day. Didn’t expect such xxxxty customer service. Bummer, I’d suggest going elsewhere! More

They have the best service department. Very professional and very courteous. They have a free shuttle service if you want to use it. Very friendly. and very courteous. They have a free shuttle service if you want to use it. Very friendly. More

Sarah was great!! She kept me updated and her recommendations led to the successful sale of my car. Sarah patiently explained the work done to the car and the new owners were very happy. recommendations led to the successful sale of my car. Sarah patiently explained the work done to the car and the new owners were very happy. More

Bad service. Took one phone call, three drives to the service just to get an oil change. I call first to make an appointment and they told me just drive-in. I did the next day, the service writer told me service just to get an oil change. I call first to make an appointment and they told me just drive-in. I did the next day, the service writer told me you need an appointment. I try making an appointment with her, she later told me just drive-in after 4pm and before 6pm same day. I come back at 545pm another service writer told me we don’t take drive-in after 530pm come back tomorrow. I come back next day, they final do an oil change and tire rotation. Scratch two rims. More

Brendon answered my questions and gave me additional information related to what lies ahead. He was professional and friendly. The work was done within the 2 hours that were predicted. information related to what lies ahead. He was professional and friendly. The work was done within the 2 hours that were predicted. More

Great and friendly service! Faster than I expected for drop in service. I come here for regular service and always get friendly and efficient assistance. drop in service. I come here for regular service and always get friendly and efficient assistance. More

Robert Rivera was very professional and addressed all concerns appropriately. Will definitely request his services whenever I need work on my Honda CR-V. Thanks, Robert. concerns appropriately. Will definitely request his services whenever I need work on my Honda CR-V. Thanks, Robert. More