Mile High Honda

What is a block heater?! I located a new Honda online through TrueCar, provided by my lender. I started working with Daniel, who was most excellent through the entire ordeal. I located a new Honda online through TrueCar, provided by my lender. I started working with Daniel, who was most excellent through the entire ordeal. I arranged to travel from ND to CO to pick up the vehicle in the color scheme I wanted. He got busy getting all the accessories added to the vehicle to ensure I had a quick turnaround. Then came the block heater, I requested a block heater be added before taking it back to the cold north so it was covered on the new car purchase instead of an added item later. The block heater was added to the order the week prior to my visit. For some reason, the service or parts department did feel it necessary to order said block heater until the day before my arrival. Which isn't a huge deal as a block heater is relatively straight forward to install. I received a phone call from Daniel at 9am on the day I was to pick up the vehicle with an updated time in which it would be ready 2 hours later. I arrived in time to complete all the paperwork and get in the new vehicle and drive away. The finance manager was busy on the other side (Acura) and no one was available for 45 minutes to process the purchase. (G was also great; when I actually made it to see him. Took about 7 minutes.) During this time, I was notified the tech was having some problems installing the block heater. I was later told second hand from the service department that they were having problems with the wiring harness. It is worth it to note that techs should be nowhere near a vehicle wiring harness as the plug has its own 120v cord that is secured via zipties in place to the lower grille. Long story short, once they had my money for the vehicle; it appears that management did not care that it took 5.5 hours to install a block heater. A small inconvenience if I was local; however, it ended up costing me another night in Denver. I finally left at 2:30pm, frustrated but in the van I ordered. I can't stress enough that Daniel did everything he could do in his power to help. Good guy. The problem is in the service/part department and all the managers associated with this business. After all the struggle, no one besides Daniel came to apologize or ask for feedback on what could have been done better or different. Hey Mile High Honda management, pro tip: You could have avoided all of this by being more involved in the transactions taking place. Trust your sales staff to do their jobs, but make sure you support them and ask if they are having any problems. Daniel said this was going to put a weird funk on the rest of his afternoon. He was awesome, everyone else was off their game. (If they had any to begin with.) Get it together. Pick a different dealer, it's not worth the hassle. More

HORRIBLE I'm 22, and just recently bought my first car. I went to Mile High Honda to look at a CRV they had listed. It was completely overpriced, and I was tre I'm 22, and just recently bought my first car. I went to Mile High Honda to look at a CRV they had listed. It was completely overpriced, and I was treated as if I didn't know anything. I worked with Daniel, who had stories rehearsed down to the letter. He was joking about "throwing in a ring" as part of the deal... as in getting my boyfriend to purpose to me, which neither of us appreciated and by the fifth time he said it, I was ready to start yelling at him to back off. You could tell that he was in a hurry to get the car sold and any concernsI had were trampled over. When I told him I needed to think about the decision before I agree to buy the car, he said, "don't tell me you're "ted"ing out on me now" and was completely unprofessional and just rude. I would NOT recommend this place to ANYONE, unless you'e not concerned about overpaying for a car, or feeling unheard and treated as a consumer and not a person. More

Oil change Went to Mile High Honda , had my oil change . Jesus Perez took good care of me . They treat you like family there. I highly recommend if you ever need Went to Mile High Honda , had my oil change . Jesus Perez took good care of me . They treat you like family there. I highly recommend if you ever need anything done this is the place to go!!!! Thanks so much Jesus! Rup More

disguising purchase experience Got very disguising service from them. They told me they could take my price if I buy right away. So I decided to buy it right away and tried the vehi Got very disguising service from them. They told me they could take my price if I buy right away. So I decided to buy it right away and tried the vehicle. They let me fill some forms and sign my financial release, then they checked my credit score and came up with a much higher price, which made me very mad. Looks like they stole my financial info. Super bad dealer!!!! More

Stay away! Mile High follows a script so you can't get an answer. They use a tag team approach so they can blame the other person for any "misunderstandings." I Mile High follows a script so you can't get an answer. They use a tag team approach so they can blame the other person for any "misunderstandings." I didn't get the breakdown of price, fees, taxes, and discount until 10 minutes before I left, and I was there 5 hours. More

Congratulations Jesus Perez I have not been in to have my car serviced since December 2015. It was great to see Jesus Perez is now the Assistant Service Manager. Jesus has alwa I have not been in to have my car serviced since December 2015. It was great to see Jesus Perez is now the Assistant Service Manager. Jesus has always been easy to work with and you can tell he is working hard to make things go smoothly in his department. Nick took care of me today and he was very helpful as well. Thanks Jesus and Nick, Will Latimer More

Honda CRV Malik was so helpful and informative. He. Is the best car salesman ever. He. Was able to get me discounts on my accessories for the new CRV. Malik was so helpful and informative. He. Is the best car salesman ever. He. Was able to get me discounts on my accessories for the new CRV. More

Car repaired-condition disappointing. 2011 Civic in to service for tie rod/rack & pinion repairs-Expensive! Stephen Fisher instructed me to replace the fuel I used in their loaner, but the 2011 Civic in to service for tie rod/rack & pinion repairs-Expensive! Stephen Fisher instructed me to replace the fuel I used in their loaner, but they didn't replace the fuel used in MY car...plus, when I picked it up, my car was a lot dirtier than when I brought it in. Lastly, the car makes a metal-on-metal sound now when cold & shifting into upper gears. Amenities are fine, but I expected better treatment of my vehicle. Disappointing. More

Tried to buy a quart of oil from parts department I stopped to get a quart of Honda 5w20 oil for my CRV. the young man in parts said they only have bulk oil, but I could get with the service departme I stopped to get a quart of Honda 5w20 oil for my CRV. the young man in parts said they only have bulk oil, but I could get with the service department to get my oil topped off. I left and will not be back. I had a service scheduled for my daughters Element at Kuni Honda the following Saturday, (today), and ask about getting oil there. "we have it and will sell you a quart, a case , or whatever you need. My opinion, if I can't buy a quart of Honda oil from a Honda dealer, there is a problem. More