Mile High Honda

Second new car we've bought from MiHile We live 90 minutes away from this dealership. We have 2 Honda dealerships within 20 minutes of us but MiHile has brought us back for our second new ca We live 90 minutes away from this dealership. We have 2 Honda dealerships within 20 minutes of us but MiHile has brought us back for our second new car because of their customer service. Something the dealerships near us severely lack. My only complaint is I wish the car buying process. Having to spend 4 hours in a car dealership is painful in itself. More

Great Service Prompt, professional and courteous service at a reasonable cost. Battery was replaced under warranty and cost was prorated. Mile High Honda coul Prompt, professional and courteous service at a reasonable cost. Battery was replaced under warranty and cost was prorated. Mile High Honda could be re-named "Integrity" Honda, as they treat their customers with respect and perform their services with integrity. I had a front and rear brake job during a previous visit, and Jesus Perez honored a competitor's service price schedule. Also, the battery warranty was honored on the most recent visit. Mile High Honda has always treated me fairly over the last 15 years. Integrity indeed!! More

Personal attention I have been treated with respect and I'm impressed with the follow-up and effort to answer my questions. I bought my car at this dealership and have I have been treated with respect and I'm impressed with the follow-up and effort to answer my questions. I bought my car at this dealership and have been taking it here for service consistently for the past 9 years. More

Very attentive staff. Chris Zimmerman was prompt with updates on the service for my car. Calling me with prices and details of the service needing to be performed. I was ab Chris Zimmerman was prompt with updates on the service for my car. Calling me with prices and details of the service needing to be performed. I was able to get my car serviced expeditiously and able to get my car in immediately with plenty of appointment times available. More

Good people who are competent Have worked with Mile High for six years, never had a bad experience. I feel that they have good management, are transparent and flexible, and I've ne Have worked with Mile High for six years, never had a bad experience. I feel that they have good management, are transparent and flexible, and I've never felt pressured. Good people, would recommend. More

New car key remote My remote broke down again so I took it to the nearest dealership to have it fixed. It was replaced. The people I felt with were very professional. My remote broke down again so I took it to the nearest dealership to have it fixed. It was replaced. The people I felt with were very professional. More

Great job! Pleasant environment! Friendly people! Regardless of that it was Saturday and many customers came for service as well, waiting time was not long at al Pleasant environment! Friendly people! Regardless of that it was Saturday and many customers came for service as well, waiting time was not long at all. More

Took my Honda to have 3 recalls accomplished Had three recalls accomplished , also they gave me a free examination of my car stating what the discrepancies were found during their inspection phas Had three recalls accomplished , also they gave me a free examination of my car stating what the discrepancies were found during their inspection phase of it I didn't have any of the work accomplished I was only there to have the three recalls done More

Amazing The entire team was extreamely welcoming. One man that went beyon the notmal customer service was Albert. He was very friendly, answer all of our ques The entire team was extreamely welcoming. One man that went beyon the notmal customer service was Albert. He was very friendly, answer all of our questions and was so helpful on helping us decide on a car. Robert and G made what we thought would be a very complicated situation very easy and stress free. Not once did we felt pressured into buying something we did not like(unlike ford, who we visited earlier that day). They helped us find what we wanted. THANK YOU! More

What is a block heater?! I located a new Honda online through TrueCar, provided by my lender. I started working with Daniel, who was most excellent through the entire ordeal. I located a new Honda online through TrueCar, provided by my lender. I started working with Daniel, who was most excellent through the entire ordeal. I arranged to travel from ND to CO to pick up the vehicle in the color scheme I wanted. He got busy getting all the accessories added to the vehicle to ensure I had a quick turnaround. Then came the block heater, I requested a block heater be added before taking it back to the cold north so it was covered on the new car purchase instead of an added item later. The block heater was added to the order the week prior to my visit. For some reason, the service or parts department did feel it necessary to order said block heater until the day before my arrival. Which isn't a huge deal as a block heater is relatively straight forward to install. I received a phone call from Daniel at 9am on the day I was to pick up the vehicle with an updated time in which it would be ready 2 hours later. I arrived in time to complete all the paperwork and get in the new vehicle and drive away. The finance manager was busy on the other side (Acura) and no one was available for 45 minutes to process the purchase. (G was also great; when I actually made it to see him. Took about 7 minutes.) During this time, I was notified the tech was having some problems installing the block heater. I was later told second hand from the service department that they were having problems with the wiring harness. It is worth it to note that techs should be nowhere near a vehicle wiring harness as the plug has its own 120v cord that is secured via zipties in place to the lower grille. Long story short, once they had my money for the vehicle; it appears that management did not care that it took 5.5 hours to install a block heater. A small inconvenience if I was local; however, it ended up costing me another night in Denver. I finally left at 2:30pm, frustrated but in the van I ordered. I can't stress enough that Daniel did everything he could do in his power to help. Good guy. The problem is in the service/part department and all the managers associated with this business. After all the struggle, no one besides Daniel came to apologize or ask for feedback on what could have been done better or different. Hey Mile High Honda management, pro tip: You could have avoided all of this by being more involved in the transactions taking place. Trust your sales staff to do their jobs, but make sure you support them and ask if they are having any problems. Daniel said this was going to put a weird funk on the rest of his afternoon. He was awesome, everyone else was off their game. (If they had any to begin with.) Get it together. Pick a different dealer, it's not worth the hassle. More