Mile High Honda

Decent dealership If I had never been to another dealership I probably would rate MHH higher, but since I have, I rate a 3. The service department has been relocated to If I had never been to another dealership I probably would rate MHH higher, but since I have, I rate a 3. The service department has been relocated to an Acura dealership building. The service team was outnumbered by 3 times the customers. Everyone was doing the best they could, but neither the customer nor the employee deserve that stress. My vehicle needed extensive repairs and only half were completed because the parts were not in stock. Again, a different dealership when service was provided, would run my vehicle through their wash as a courtesy. And my wait time was 3/4 less. Neither of these happened at MH. More

Battery problems I had to jump start my Odyssey yesterday it ran okay but there were some different symbols on the screen. So I decided to take it to Mile High Honda c I had to jump start my Odyssey yesterday it ran okay but there were some different symbols on the screen. So I decided to take it to Mile High Honda cause that's where I bought it and I've always have gotten good work done by them. More

Buying a new car and selling my old car. Went in just to”look” at a CRV and not buy as we were going to look at Subaru Forester also. Valerie Cook, our salesperson, showed us a car that met t Went in just to”look” at a CRV and not buy as we were going to look at Subaru Forester also. Valerie Cook, our salesperson, showed us a car that met the what I wanted. Then she took me on a test drive and the car about sold itself. It was a “Certified Pre Owned” 2017 CRV and loaded!! Boy is it beautiful. Valerie was so kind and very knowledgeable about the car. She also planted “in my head” as we talked, that “when you buy this car from me” several times so I was set up to buy the car. Glad that I did. The finance guy (sorry I forgot his name and his card is out in the car) was also very kind. I would recommend Mile High Honda to anyone. The car I traded in (2005 Accord) was a car I bought from Mile High Honda in 2005. I like the dealership!! More

Always Great Customer Experience Sean our service representative took care of my elderly parents. They had everything ready for them. They travel from Brighton a good 45min to an hour Sean our service representative took care of my elderly parents. They had everything ready for them. They travel from Brighton a good 45min to an hour drive. They kept us update on the vehicle and provided excellent customer service. Thank you Sean. I hope you continue working with us despite of our last miscommunication on our family side. This again. Until next time. More

Do not go here if you’re a senior citizen or disabled Senior citizen? Disabled veteran? Woman? Tired, past the time for your pain medication? Stay away from these guys, because they will exploit every vul Senior citizen? Disabled veteran? Woman? Tired, past the time for your pain medication? Stay away from these guys, because they will exploit every vulnerability they can spot. I knew which vehicle I wanted, the Honda 2018 CRV LX in a beautiful blue. I was leasing a Toyota RAV4 & was paid up for another 9 days. I told them I was not planning on getting the car until then. When I told them that my 3-year old RAV4 had less than 4000 miles on it, the salesman & the finance guy got excited & said they would take it off my hands. I could drive home with my new car that night & not have to deal with Toyota. They got the payoff figure, stating that they might be able to lower my payments. It was $17,200, & the finance guy said, “sorry, but the figure needed to be $17,000.”. Would they have done that to a man or a younger person? By then, I’d been there for a few hours, I was tired & in pain, needing to take meds and get off my feet. I gave in & let them have the RAV4 for the sake of convenience & the enticement of the CRV. I drove home loving my new car. It didn’t hit me until a day later that I’d not been compensated for the 9 days I’d paid up on my lease. I tried to discuss both issues with a manager & they are unapologetic & won’t budge. He wanted me to come in, but I was afraid. And, I smelled booze on my salesman’s breath while in the enclosed space of the car. He didn’t do or say anything inappropriate & was a gentleman, but this was unprofessional. I love everything about my new Honda. Go anywhere but Mile High Honda if you’re shopping for one, especially if you’re hoping for honesty and respect. More

Excellent customer service, quality service, worth the trip Christopher Smith is an ace. He treated me with respect, was transparent throughout the entire process, and the issues with my vehicle have been resol Christopher Smith is an ace. He treated me with respect, was transparent throughout the entire process, and the issues with my vehicle have been resolved. Mile High Honda is a little out of my way, but I'll be returning there in the future. 10/10 recommend. More

Amazing. Talented. Knowledgeable. Chauncey was amazing. He was very professional but just personal enough to leave a great impact on me. I will always recommend this place and Chauncey Chauncey was amazing. He was very professional but just personal enough to leave a great impact on me. I will always recommend this place and Chauncey specifically because of the experience I had. He was able to answer all of my questions with confidence and knowledge, too. Superb. More

1st time buying a new car Our salesman was Mohammed. He was very helpful and patient with us. Many items were explained to us. Everyone at mile High Honda is very Friendly. Our salesman was Mohammed. He was very helpful and patient with us. Many items were explained to us. Everyone at mile High Honda is very Friendly. More

Car purchase. Went to Mile Hug h Honda to check out a new car I wanted. Saw it on Car Gurus on deep sale. They had that car available. Test drove, negotiates the pr Went to Mile Hug h Honda to check out a new car I wanted. Saw it on Car Gurus on deep sale. They had that car available. Test drove, negotiates the price down a little more and bought the car. Sales person was excellent. Patient, knew his stuff and did a good job overall. Recommend Ed and Mile High Honda. More

Watch out for the unprofessional financing coordinator I and my wife bought a new 2019 Honda Odyssey in this car dealer just about a week ago. A sales representive named M made a deal with us after talking I and my wife bought a new 2019 Honda Odyssey in this car dealer just about a week ago. A sales representive named M made a deal with us after talking for quite a long time in that afternoon. After agreeing on the price of the car, he asked us to wait for a meeting with a financing representative named R. Meanwhile, M said twice he was going to get the new car ready for us including strengthening the windshield, tidying up and vacuuming. We were impressed with the nice service. After that, we went into R's room and he introduced 3 warranty that he thought were good for us, including a windshield protection named Permaplate. He stressed that we could replace the windshield in case it got cracks later on. We thought it was okay and I signed the contract. It cost $600. We left Mile High without talking with M about any windshield thing since it's very late already. After getting back home, we found out we didn't need that Permaplate protection at all. We called Mile High several times in the next week and R agreed to cancel the other two warranty except the Permaplate. He said some solution was put on our windshield already on that day after we signed the contract and it was non-refundable. We had no ideas what solution it was. He said it's part of the Permaplate warranty. We were not satisfied with his answer and requested to talk to his general sales manager on phone. The manager insisted that we signed and agreed to put on the solution on the windshield. And he said he believed his coworkers would not mislead us since they have been working there for a long time. He said even though we would like to pay for that solution individually and have the rest refund, it's impossible because that solution charged $600. We contacted Permaplate and it has not yet received our file. Also, permaplate said the solution can be bought separately. R, as a sales of Permaplate warranty, failed to VERBALLY explain the details of the warranty. He never mentioned 'solution' this word and not even 'protective products' during our long conversation. He kept saying in case we break the windshield in the future, it can be replaced. 'Replacement' is the only word he used on that day. In the written contract, we only see 'protection product' these wordings, 'solution' could not be found. Air and water could be protection products. Any kinds of products found in Walmart can be a protection product. And there's no witness nor any proof eg a label showing my windshield was treated by a solution on that day. 2) R insisted that after we signed the contract, it meant we agreed putting solution on it. But as a legal document, we need both VERBAL and WRITTEN consent. We didn't hear anything about solution on that day nor written in the contract. R didn't mention at all our car would be treated on that day. What he said was all in future tense, only when our windshield got problems later on. This deal is not legal at all and very misleading. We would not have signed it if we were informed a non-cancellable treatment was gonna be put on my car right away. As a consumer, we retain the right of returning our purchase when it's unused. We have not yet replaced our windshield and we asked for a return a few days right after we signed the contract. We should be able to have the full refund. 3) The manager said we could not refund it as the solution is put on the windshield already. We gotta pay $600 for the solution if we wanna purchase it separately. It's not the thing told by Permaplate. We should be able to purchase it separately and with a much lower price. I don't even know how to prove my car was treated. There's no proof. The key is R didn't mention any treatment would be done on that day. He made us stay in this warranty and being not able to cancel it. What he said was misleading and obviously didn't cover all the details at all. The manager said he has to support his co-workers. There's no footage or prove to what they said on that day. We found it absolutely unfair and deceptive. We could not pay that $600 for a warranty that we don't know need just because of a negligent financing representative. It is just like you go to McDonald on a hot summer day. Someone handed you a cup of water and then you bought a burger. Before you even ate the burger, you find out it got something wrong. But you were not allowed to return it since the water was part of the meal and you drank it! More