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Mile High Acura
Denver, CO
501 Reviews
At Mile High Acura, we are not just a dealership, we are Acura enthusiasts! Our passion for the Acura brand runs deep, and it drives everything we do. We are dedicated to providing an exceptional experience for Acura owners & fans, whether you're purchasing a new or pre-owned vehicle or bringing your car in for service or ordering parts. Our team is made up of knowledgeable, passionate individuals who truly understand the value and performance that Acura brings to the road.
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Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 501 reviews
February 27, 2018
Dealership totaled my car while in for repair!! Dealership totaled my car while in for repair and tried to hide it, they tried to “pay me off” not to leave reviews. 9/5/17 I received a call from th Dealership totaled my car while in for repair and tried to hide it, they tried to “pay me off” not to leave reviews. 9/5/17 I received a call from the service department saying my car was involved in an incident at the shop that they had found that morning. I was told that they were unsure the extent of the damage at that time. I sent my mom down to get important papers out of my glove box as I was unable to get there. When she arrived, she found someone still working on the car and she opened the glove box to it full of water rushing out like a fish tank being dumped over. The next day I went down to the dealership to see my car myself and speak to management. We met with George who promised to bend over backwards to help me. I was continually pushed aside and treated like I was a nuisance. Once their insurance finally claimed it a total loss (over a week later) I then was left to do all the work, I had to fight for 104 days to get my car paid off. This was daily calls and emails and hundreds of hours of work. When it came time to get me into a new vehicle I was shuttled back and forth between salesmen (who were all friendly but couldn’t help) and the 2012 that was comparable to my MDX was sold before I could get there to see it the next morning. I was hopeful they’d cut me a great deal on a replacement vehicle for all I’d been through but alas all I got was a lousy $1000 off the price (something anyone could haggle down) and still paid over blue book, and 15% off floor mats and I had to pay for moldings to be put on to cover all the scratches on the passenger side. To get the $1000 off I had to fight for $250 of it and was told by Gene Galashko “fine if it’s a fight over $250 I’ll do it just to get you done and out of here” He was incredibly rude to me and honestly I shouldn’t have proceeded with the purchase of the new car especially since the only viable option was a 2015 MDX that now costs me an extra $150 per month and I had to start payments all over again. Once my car was paid I reached out to the dealership to try to work out some compensation for my time and losses like new tags, paying double insurance while I fought to get my car paid off, and interest accrued during that time. I sent a certified letter to George, and Gene called me in return, I asked to hear from George who refused to contact me and I never heard from again. I then put a complaint in with the BBB because I was receiving no response. George black told the BBB they bent over backwards to help me and there was nothing more they could do. I then contacted Acura corporate directly (who were wonderful by the way) and they couldn’t believe how I had been treated and they tried to help me. They arranged a call with the dealership which was between me, Acura and Gene. Gene again was not very friendly in his tone and took no responsibility for what had happened. His apology is “we are sorry this happened, and that WE’VE had to deal with this”. He finally offered me some compensation for my loses…. $1000 with the stipulation that I leave no negative reviews and do not discuss the dealership negatively. And 3 years free oil changes (no way would I bring my car back to them) I refused his offer because I believe people need to know that while I was fighting the insurance I found out from their own tech and from their incident report I had to collect, MY CAR WAS ACTUALLY TOTALED 4 DAYS PRIOR TO THEM CONTACTING ME AND THEY TRIED TO HIDE IT!! I’ve collected thorough documentation on all the events that occurred, and it is now my mission to warn people about this dealerships poor business practices. There are good people that work there that if they could have would have helped me more; these people are Bob Greer, Chris Smith and Matt in sales. More
by kashley
Employees Worked With
George Black, Bob Greer, Chris Smith, Matt Heintz, Bob Greer, Gene Galushko
February 15, 2018
Great place to service your vehicle I scheduled my mdx in for recalled parts and the process couldn’t have been easier, it was timely, fast and they were very nice...Great work guys, I’m I scheduled my mdx in for recalled parts and the process couldn’t have been easier, it was timely, fast and they were very nice...Great work guys, I’m very pleased. More
by RedSamurai303
Employees Worked With
Brett McCabe
January 20, 2018
Casey Irvine, Assistant Parts Manager, SUPER! Went in to get wiper blades for my MDX. Casey went to my car and told me all I needed was inserts, which was 1/2 the price of totally new blades. No Went in to get wiper blades for my MDX. Casey went to my car and told me all I needed was inserts, which was 1/2 the price of totally new blades. Not only did he save me money, he even installed them on the spot. Service was above and beyond. We have bought 3 new Acura's over the years and Mile High has been GREAT! More
by Michael C
Employees Worked With
Casey Irvine, Assistant Parts Manager
January 16, 2018
Great experience I worked with Matt & got everything that I was looking for & expected. When I came to pick up the car everything was clean & setup the way that I aske I worked with Matt & got everything that I was looking for & expected. When I came to pick up the car everything was clean & setup the way that I asked More
by mgromann
Employees Worked With
Matt Heintz
January 13, 2018
Buy your car from Mile High! We had a great experience buying our new 2018 Acura TLX at Mile High Acura. Matt Heintz is very knowledgeable and patient. We felt like our concerns We had a great experience buying our new 2018 Acura TLX at Mile High Acura. Matt Heintz is very knowledgeable and patient. We felt like our concerns were listened to and we were given a fair price. We were treated with respect by everyone at the dealership. And we will recommend them to friends and family. More
by Cindy Johnson
Employees Worked With
Matt Heintz
January 05, 2018
great experience at mile high acura Just purchased a 2018 Acura 2018 MDX from Mile High Acura. Great experience from the test drive to doing all the paperwork. I was looking at Lexus, Just purchased a 2018 Acura 2018 MDX from Mile High Acura. Great experience from the test drive to doing all the paperwork. I was looking at Lexus, Audi and Acura. After looking at all of them, decided on Acura MDX. Matt was our salesperson and did a great job from going on the test drive to showing us all the features after we purchased it. Would recommend Mile High Acura and Matt. LEO Chavez More
by lchavez111
Employees Worked With
Matt Heintz
December 21, 2017
Great people to work with. Janet was a great no haggle, down to earth sales lady. Very knowledgeable, took care of me from start to finish. Lastly stop sending the finance guy o Janet was a great no haggle, down to earth sales lady. Very knowledgeable, took care of me from start to finish. Lastly stop sending the finance guy out to the buyer negotiating table. With a bad attitude and not trying to get a deal done. Send someone out with good vibes and positive energy. Buyers are trying to make deals comfortably not with some guy playing hardball trying to be what he is not. More
by LlcoolJ
Employees Worked With
Unsure hat the finance guys name was that came out to the sales table. Bad attitude, bad energy, send out finance guys with good vibes only., Janet Lakes
December 07, 2017
Great place to buy an Acura from this dealer ! Their salesman (Randy) was outstanding. He greeted me as I entered no pressure selling and was extremely knowledgeable about the features of the RDX Their salesman (Randy) was outstanding. He greeted me as I entered no pressure selling and was extremely knowledgeable about the features of the RDX and the MDX. Their pricing was emailed to me and was the most competitive - no hassles ! Even met the sales manager Jim (nice Guy) and one of the easiest purchases I have ever made. More
by Cologuy
Employees Worked With
Randy Schmuki, Mark Jarvis
November 29, 2017
Best car buying experience ever!!! Stopped in to Mile High Acura to look at one of their pre owned vehicles. The part I liked most about this dealership was that they treat their pre ow Stopped in to Mile High Acura to look at one of their pre owned vehicles. The part I liked most about this dealership was that they treat their pre owned vehicle sales just like they would if I were buying a brand new Acura. I didn't feel pressured whatsoever. The whole process was pretty relaxing. Our salesman Randy Schmuki was knowledgeable, he listened to what we wanted, he made sure we were taken care of every step of the way he even stayed 3+ hours after his shift to see us through the whole process. If you're buying a car, go see Randy! Also, the finance manager James G. was oustanding. Best experience I've had buying a car!!! More
by Christina Hegarty
Employees Worked With
James G, Randy Schmuki
October 19, 2017
Was very pleased with the service and quality! The staff was friendly and informative. My service was quick and thorough. I was VERY satisfied with every part of my experience at Mile High Acura! The staff was friendly and informative. My service was quick and thorough. I was VERY satisfied with every part of my experience at Mile High Acura! More
by John A. Berman
Employees Worked With
Shawn, Pavlovich
