Mile High Acura

Very good experience It was by far the shortest, most pleasant buying experience I've had in some time. The salesman did a great job being up front with my trade, payment It was by far the shortest, most pleasant buying experience I've had in some time. The salesman did a great job being up front with my trade, payment options, etc. Test driving the vehicle was very fun and informative which was key in making the purchase. I will definitely be back again. More

Matthew Heintz Matt is definitely a consummate professional! He assisted me in purchasing a new Acura (the third one). He is very professional, knowledgable, and pat Matt is definitely a consummate professional! He assisted me in purchasing a new Acura (the third one). He is very professional, knowledgable, and patient. Great experience! Thanks More

When want the best go to Matt! I have worked with Matt for years and have purchased multiple cars over the years. There is not another person I would ever buy an Accura from other I have worked with Matt for years and have purchased multiple cars over the years. There is not another person I would ever buy an Accura from other than Matt! He is knowledgable, understanding and patient. He will do whatever it takes to make you happy and I can't wait to buy another car from him in a few years! More

Great buying experience! Matt is a consummate professional and a pleasure to work with. He assisted us in purchasing a certified Acura and was professional, knowledgeable and Matt is a consummate professional and a pleasure to work with. He assisted us in purchasing a certified Acura and was professional, knowledgeable and approachable. Definitely went over and above. Would highly recommend Matt to friends, family and coworkers! We'll be back to Mile Hi! More

It's Always Nice to Work with a Friendly Face I purchased an Acura TL, in 2006, from Matt Heintz and because that experience was so great, I never forgot his name. Fast forward to the end of Dece I purchased an Acura TL, in 2006, from Matt Heintz and because that experience was so great, I never forgot his name. Fast forward to the end of December 2014, when me TL had to have some maintenance work done on it. I was given a 2015 RDX to drive, while mine was being worked on and I fell in LOVE. Although I wasn't planning on purchasing a new vehicle, I was able to work with Matt again and drove away with my new RDX. It's always nice to work with a friendly face, especially when it is so rare to find a sales person who remains at the same dealership. Matt has never made me feel pressured or as if I am being taken advantage of. I have and will continue to be a loyal fan of both Acura and Matt Heintz. I wouldn't want to buy a car from anyone else. Thanks Matt! Thanks Mile High Acura! More

Finally, a dealership that listens to the customer I am so happy I met Matthew (Matt) Heintz at Mile Hi Acura! Matt is not your typical salesman because he didn’t “sell” me a car, he helped me find th I am so happy I met Matthew (Matt) Heintz at Mile Hi Acura! Matt is not your typical salesman because he didn’t “sell” me a car, he helped me find the right car and in a timely manner. I didn’t want to spend all day at the dealership so I was thrilled when I was in and out in no time at all! I told Matt what I was looking for and he found it, met me in the middle as far as pricing, and reviewed the entire car with me before I drove off. This is the first time I have ever shopped for a car where it was more about the car and less about the price. Thanks, Matt, for the excellent customer service! More

The best new car buying experience We are on Acura #9...almost every model ever manufactured. Recently leased a 2015 MDX from Matt Heintz...who is the BEST. Matt has made the last sev We are on Acura #9...almost every model ever manufactured. Recently leased a 2015 MDX from Matt Heintz...who is the BEST. Matt has made the last several lease/purchases a very quick and enjoyable experience...which for most of us is a dreaded wasted day. The service department is also top-notch, specifically Brittney & Mark. More

Very disappointing. I'd been to this dealership for service for years. When it was time to trade in the MDX, the sales people were extremely disappointing. They don't quite understand the information service for years. When it was time to trade in the MDX, the sales people were extremely disappointing. They don't quite understand the information age and only want you to come into the dealership. Questions about price take multiple people and multiple trips to the GM's office to get answered. I ultimately emailed the salesman saying, in part, "in the future, please try not to treat a customer like a criminal when he wants to take an MDX home to see if it fits in his garage. Also, when a customer is shopping via the internet, it's critical to provide as much information as possible beyond just insisting I come into the showroom. Finally, after you insist that I come into your showroom, it's a terrible response to tell me not to come on a Saturday because you will be busy." The tragic part is that when I started looking to replace an older MDX, we thought we'd receive outstanding treatment since we've been to this dealership for service multiple times over the past few years. I was SO completely wrong. More

I stopped by to do some more research on an RLX at around 6:45PM on a Monday. I was going back and forth between the RLX and MDX. We talked about the features of both vehicle and I gave Matt some information 6:45PM on a Monday. I was going back and forth between the RLX and MDX. We talked about the features of both vehicle and I gave Matt some information about what I was looking for etc. He suggested that I drive the RLX, so we did just that. After we got back we did the typical see what your trade is worth. A manager, to whom I can't recall came out and talked with me about the trade. So after awhile Matt had me seated at his desk asked what number can he get back to me at. I asked, So are you send me on my way? He said yes, we can't really get an exact number and we want to get you more money. He said they can't get a hold of the Toyota dealer. My response was, so you have a customer here that is serious and you are sending me away? He then brought about a car that I looked at one of their competitors. I thought this was unprofessional. (I still have no idea how they knew this) Turns out it was approaching 8PM and I got the impression no one really wanted to work the deal and they wanted to go home! i then got up, had a few choice words and stormed out! A few minutes down the road, I get a call from the manager apologizing etc. So two days later I get a call from Matt apologizing and said they got $2000 more for the trade. Great. However, they did not have the car in stock (color etc). So really didn't matter. It was a pleasant conversation and all. I have already decided that I would not give them my business. I believe first impressions are important. They already lost me on that Monday night. I ended up buy the car I was looking for at a nearby competitor. More