Mile High Acura

Excellent service We have purchased many cars from Mile HIgh Acura and find their customer service to be consistently superior. Matthew Heintz in particular made both We have purchased many cars from Mile HIgh Acura and find their customer service to be consistently superior. Matthew Heintz in particular made both my husband and me secure that the new cars that we purchased were well suited for our needs and we know the dealership will do quality service and repairs. More

Airbag Repair Chris Smith did a great job juggling airbags to make sure my RDX Takata airbag was repaired since it had been sitting at the dealership for 3 months. Chris Smith did a great job juggling airbags to make sure my RDX Takata airbag was repaired since it had been sitting at the dealership for 3 months. More

Helpful and professional Overall, we are extremely satisfied with the way we were treated at Mile High with one exception. Randy Schmuki, our salesman, did not engage in high Overall, we are extremely satisfied with the way we were treated at Mile High with one exception. Randy Schmuki, our salesman, did not engage in high pressure salesmanship; I appreciated his honesty and professionalism. I would have given Mile High five stars but for one glitch; the dealership advertises online that their fees are included in the sale price, but then tried to add them in just before we closed the deal. We worked it out but this was a bit disappointing. More

My first bad experience with the service department /Strik 2 We had to deal with the Takata Airbag issue, and also knew we were due for an oil change after a drive out east. We were given a rental car and so far We had to deal with the Takata Airbag issue, and also knew we were due for an oil change after a drive out east. We were given a rental car and so far that has gone well. My Acura sat in the garage waiting for the parts and time to schedule the repair since the day I picked up the rental. When we finally got scheduled, the Acura would not start. So then on Saturday we called back spoke with Micheal, and after 3 calls got a tow truck arranged to pick up the Acura for my appointment on Monday at 8am. Monday afternoon I got a call that the tow truck driver did not leave the keys and had to take them down there before they could service the car. Tuesday all day I waited for the call from Acura that the work was completed, and even called the number that I have been using to talk with Micheal (which went to voice mail) before leaving work around 3:15. I got home and found a message from Max that the work was finished. I called Max back and asked about the rental. I was told to bring it there and Enterprise would come get it. So I went to get my car. The service department was a little busy. Mack Jarvis tried to help me. He checked me out, but gave me next to no information about why my car would not start, even when I asked him. I felt brushed off and like a bother to him. I think that a newer 2015 Acura not starting is a big deal, and thought the question was justified. I handed him the keys to the rental car and he got it quickly moved. During my interactions with him, he motioned to the lady that came in behind me , and mumbled something about how busy they were, and that the rental was taking up a parking place. Again I said that Max told me to bring it there. He quickly said something that I asked a question and he was trying to answer it, and then stopped talking about the topic. He did go get someone to help my sync my new phone to the car though as I had asked. In the meantime, the rental had been moved with all our stuff inside and no one said a word. It wasn't removed earlier because I had no where to put it until I got my own car brought out. Halfway home I realized there was stuff left in the car and had to return to get it. I was mostly concerned about the garage door opener. (I still haven't been able to sync the garage door opener to the Acura.) Driving home I noticed that my car was not vacumed or cleaned up like I was told it would be when I brought it in for the oil change. No point in arguing about that though. Clearly he was having a bad day, and I felt like he saw me as pestering customer (woman) that he did not have time for. We have always had our new cars serviced at the dealerships since they are suppose to know the specifics about these cars. Second bad mark for this dealership though where I left feeling less than a person and unimportant. My treatment was not great. I am still not sure why my car would not start and how to prevent that from happening again. More

Customer Satisfaction from Mile High Acura for Over 20 Years I recently traded in a 1996 Acura Integra that was previously purchased at and serviced by Mile High Acura for the past twenty years for a new 2016 Ac I recently traded in a 1996 Acura Integra that was previously purchased at and serviced by Mile High Acura for the past twenty years for a new 2016 Acura ILX. That car was the best car that I've ever owned and I hated to give it up. Acura builds and Mile High Acura sells and services quality cars and keeps their customers happy. I have always received great service, excellent treatment by and communication from the sales and servicing staff, and felt like I've gotten my money's worth and much more. As a long-time customer and buyer of a second Acura car, I am hoping to continue my relationship with this organization for many more years to come. I cannot thank my sales person, Tunisia, enough for her making my purchasing experience a great one. She is very personable, knowledgeable, and willing to help out in any way, answering all my questions. Also, kudos to all the other employees that I have dealt with at Mile High Acura over the years. More

Good Experience at Mile High Acura Just leased a 2016 Acura RDX from Mile High Acura. Randy Schmuki is a great salesman. Really easy to get along with and no pressure. Mark Jarvis ha Just leased a 2016 Acura RDX from Mile High Acura. Randy Schmuki is a great salesman. Really easy to get along with and no pressure. Mark Jarvis has been my service advisor for the last 8+ years. He knows Acura vehicles inside & out and is great when it comes to customer service. There is none better than Mark. If you are in the market for an Acura give Mile High Acura a shot at your business! More

Continuation of good service from Mile High Acura. Have dealt with Mile HIgh Acura for many years and always received excellent service and attention. This visit was no different as staff was courteo Have dealt with Mile HIgh Acura for many years and always received excellent service and attention. This visit was no different as staff was courteous and helpful in making a decision on a new vehicle. More