Mike Willis Ford

Excellent staff. Have been buying Ford's fro 40 yrs this dealership and staff is 5 stars all the time. The best sales staff Chan did everything ask of him and more thanks dealership and staff is 5 stars all the time. The best sales staff Chan did everything ask of him and more thanks More

DO NOT USE THEIR SERVICE DEPARTMENT!September 26, DO NOT USE THEIR SERVICE DEPARTMENT! September 26, 2020 This is unreal. I’ve never had issues with communication like this with any shop I’ve ev DO NOT USE THEIR SERVICE DEPARTMENT! September 26, 2020 This is unreal. I’ve never had issues with communication like this with any shop I’ve ever dealt with in my 50 years of life. My truck has been in their service department for 41 days now. The last time I heard from them was two days after my truck was delivered. They told me what the cost of the repairs were, just under $6,000. I approved the repairs to be done. I have not been able to get anyone from the service department on the phone and they have not returned any of my calls since then. I have requested the service manager as well as the service “Advisor “. Both of them let their phone calls go to voicemail and do not reply. I am from out of state and have no transportation to them or anywhere else. UPDATE November 17, 2020 It has now been 53 days (I’ve made two note payments on my truck) since my truck was dropped off at this place and I still cannot get anyone to talk to me. The repairs consist of replacing the transfer case, drive shaft, a new transmission wire assembly and a new fuel line. The service advisor told me they were just waiting on the wire assembly to come in and it was on back order. I had to have the entire engine replaced in 2017 and it only took two weeks at my home town dealership, so I was leery of this back order excuse. The part number for the wire assembly is listed on the original service estimate. I Googled the part number and every other Ford dealership and parts store has this assembly IN STOCK! I left a message with the service advisor about this and now they are really avoiding me because they know they’ve been caught in a lie and have exhausted their excuses for not doing their job. If I ever get my truck back I will have to go through their work with a fine tooth comb. It’s obvious that they’re service department is lazy, incompetent and just plainly don’t care. That tells you a lot about their character, business ethics and work ethic. If the service is completed well and I don’t have any other issues I will update my review with a higher rating. As for now...YOU HAVE BEEN WARNED! I wish I would have read all of the other poor reviews on this place’s service department before I CHOSE to give them my BUSINESS, almost $6,000! More

Contacted Mike Willis Ford through their website.I was Contacted Mike Willis Ford through their website. I was going to buy a new truck and was talking to a sales person named Jamie. Jamie and I talked Contacted Mike Willis Ford through their website. I was going to buy a new truck and was talking to a sales person named Jamie. Jamie and I talked through a deal and she said she talked with her manager and we agreed on a price of a new truck “out the door”. She said the “out the door” deal was approved through her manager, yet when I showed up they both approached me with paperwork showing a price $6k more than what was agreed upon. The manager (name unknown) then acted childish and just walked off and said sorry business couldn’t be handled. If I have in black and white where it was stated a deal was reached and is approved by management and/or a sales person. It should be followed through. Was recommended to go to Mike Willis by a colleague. Needless to say I will be taking my business elsewhere. Severely disappointed More

Thank you Chan for finding us a perfect preowned vehicle in our price range . We know it wasnt easy but you did it. Thank you. in our price range . We know it wasnt easy but you did it. Thank you. More

I have used Chan and Mike Willis for My last 2 vehicles and family members have went to him too for buys. I’ve been extremely happy when the way our deals have went and Chan’s efforts not to make the deal and family members have went to him too for buys. I’ve been extremely happy when the way our deals have went and Chan’s efforts not to make the deal but to make sure we get what we really want both vehicle and payment wise. Also have a couple small issues with my vehicle outside of the purchases that Chan assisted with and was Johnny on the spot to make sure it was taken care of quickly and correctly. More

Mike Willis Ford and Chan Mayard care about their customers. Chan went above and beyond to make my buying experience with Mike Willis Ford as smooth as possible. customers. Chan went above and beyond to make my buying experience with Mike Willis Ford as smooth as possible. More

Mike Willis Ford surpassed all my expectations in the purchase of my new vehicle. Everyone that I spoke to was awesome. Enthusiastic and authentic. It wasn’t a put on or an act they are genuine people li purchase of my new vehicle. Everyone that I spoke to was awesome. Enthusiastic and authentic. It wasn’t a put on or an act they are genuine people like you and I and I appreciate that . No act no Car salesman act No funny business playing with numbers . It was straight up what I was told for the price of the vehicle and nothing more nothing less . Pure honesty which is pretty rare in my experiences. just generally good people selling vehicle for a living to support their families. Give them a chance I guarantee you that they will earn your respect and business. More

Went and made a deal with Drake Diamond at Mike Willis and couldn’t be happier. No BS just a great salesman and a great deal. Hassle free no doubt and couldn’t be happier. No BS just a great salesman and a great deal. Hassle free no doubt More

Thanks to Justin Stratton! My husband and I went in to "look" at a truck and left with two new vehicles. Justin was there to show us around and answer all of our questions. My husband and I went in to "look" at a truck and left with two new vehicles. Justin was there to show us around and answer all of our questions. Not only are we happy with our new car and truck but we are equally happy with the service we were given. We highly recommend Mike Willis Ford to anyone in the market. More

I had a great experience and felt that Mike Willis Ford employee’s were all attentive to my wants and needs. Chan Mayard was exceptional with handling the sale and even taking my phone to connect to my veh employee’s were all attentive to my wants and needs. Chan Mayard was exceptional with handling the sale and even taking my phone to connect to my vehicle and adding the Ford ap for me and showing me how to use it. I would definitely recommend Mike Willis ford to my family and friends. More