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Mike White Ford of Coeur d'Alene
Coeur d'Alene, ID
171 Reviews
Mike White Ford has a mission
We are committed to Continuous Improvement Through Service to Others. It is the sole purpose of our business to dedicate itself to continuously improving our serving to our customers, our employees, and our community.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday 10:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 171 reviews
July 31, 2012
Dear Tom Addis, I would like to complain about your Dear Tom Addis, I would like to complain about your service department. I had a recall letter that I needed to take care of so I phoned and got an ap Dear Tom Addis, I would like to complain about your service department. I had a recall letter that I needed to take care of so I phoned and got an appointment for the next week. Being told that it would only take an hour so I decided to wait. After two and a half hours of waiting, I decided to ask about my truck. She acknowledged Paul would be out in a minute. When he came out to talk to me about the truck, he told me that “after” the mechanic had taken it apart he found that he did not have the parts to replace it after all. So that I could make it clear in my mind, I then asked Paul, “You knew I was coming in for over a week and you did not ensure that you had my part? Therefore, I got the “honor” of wasting my time in your waiting room.” He told me he was sorry but he did order the parts and they would be in next week. He would call me. After getting home, I decided to see just what your shop had done to my truck and was shocked to see NOTHING was changed so he had lied. I took pictures of the straps that were under the truck and the rust was still in place. Therefore, on top of my time being wasted, I was also lied to right to my face. When Paul called to say the new parts were in, I told him I knew he had lied to me and I did not appreciate it. He then said there must have been a “miscommunication” between the mechanic and himself. He did again assured me it would only take an hour but rather than sit in your waiting room again, he said he would get me right home. Again, that was a lie. I got to the shop at 2:15 pm and had to wait on a shuttle to take me home. Instead of taking me right home, I got the grand tour of Coeur d Alene while the driver picked up other people. I live one block north of Ziggys. Paul also assured me that my truck would be washed and it would look great. I picked up my truck after hours due to having no ride back to the shop, my truck was NOT washed, so once again, I had been lied to. They did leave a paper in my truck that showed work that needed to be done and suggested I call to make an appointment. I am sure you will understand when I tell you, “I will NOT be making any appointments with your shop ever again.” Not only will I not, I will be telling everyone I know just how you run your service department. I am very disappointed in the service department and that certainly puts a black mark against your entire business. More
by olewhatsername
Employees Worked With
Paul
