Mike White Ford of Coeur d'Alene

Great Experience Our firm has leased six trucks with Lake City Ford. From the sales department to accessories and service, they have been great to work with. Highly Our firm has leased six trucks with Lake City Ford. From the sales department to accessories and service, they have been great to work with. Highly recommended. More

New Car Buying Experience Our experience buying a new car was one of the most pleasant we have ever had. The salesman (Tom Hunter) was there to greet us when we first started Our experience buying a new car was one of the most pleasant we have ever had. The salesman (Tom Hunter) was there to greet us when we first started looking, and he was friendly, courteous, and very professional. He never pressured us to buy (a really big turn-off for us), but made it clear he wanted our business and would do what it took to get it. And even after the sale was finalized, Tom spent almost half an hour going over the vehicle with us, including getting a phone synced for bluetooth. Thank you! More

Profesional And Friendly Always have a great experience working with these guys. Straight forward and always on time. Makes it very easy to drop my rig off and pick it up. Always have a great experience working with these guys. Straight forward and always on time. Makes it very easy to drop my rig off and pick it up. More

Service Department Last time I picked up my vehicle in from service, the service manager (Jim) mentioned there was a small oil leak. That day I did not have time to have Last time I picked up my vehicle in from service, the service manager (Jim) mentioned there was a small oil leak. That day I did not have time to have it checked in detail plus he mentioned it was very small and not critical, it could wait until my next oil change. So when I scheduled my next oil change, I expected a large bill to cover the replacement of the gasket to fix the oil leak. When I picked up my vehicle, I was VERY happy to hear that upon detailed inspection the bolts simply needed to be properly torqued. They made sure everything was OK and I left with more money in my pocket than I expected. An unscrupulous service department would have just torqued the bolts down and charged me for the whole gasket replacement; I would not have been able to tell. It feels good to know when you are dealing with a honest service department that looks out for you and does not try to take as much money from you as they can. If they say a specific service is needed, then you can be sure it is needed. Thank you Jim and Dave (Service Dept.) and Tom Addis. More

Important to buy locally! We have been treated like royalty by Lake City Ford and their staff, especially General Sales Manager, Tory Cerrito. They have gone out of their way We have been treated like royalty by Lake City Ford and their staff, especially General Sales Manager, Tory Cerrito. They have gone out of their way to take care of us, during the sale, servicing the vehicle and most important when we had an accident. They gave us a vehicle to use, a beautiful 2013 Ford Taurus, while our vehicle was being repaired - it took two months to get the parts. It is so important to do business locally with a dealer who is trustworthy and is there after the sale to take care of you. Thank you again for all you have done for us. The Kisligs More

2014 Ford Escape Great service from Deb Caplan, she was thorough, very helpful and gave all the information regarding the vehicle. Very happy with everything! I recomm Great service from Deb Caplan, she was thorough, very helpful and gave all the information regarding the vehicle. Very happy with everything! I recommend the dealership! More

Great experience Our sales associate, Deb was sincere and very friendly. They worked with us to get the car we wanted. Let me put the car we wanted up on the lift to Our sales associate, Deb was sincere and very friendly. They worked with us to get the car we wanted. Let me put the car we wanted up on the lift to look under it. Overall good as buying a car can get. More

very clean and professional dealership. very prompt and couteous worked hard to fit my budget and accomdate financing. the sales staff and sales managers were very obliging in working wit very prompt and couteous worked hard to fit my budget and accomdate financing. the sales staff and sales managers were very obliging in working with me. would reccommend this dealershipr as a place to check out if looking for a new or used vehicle More

Service only rivaled by your internet service provider I typed out a seriously, in depth description of my experiences, yes multiple, as in more than one with Lake City (Tom Addis) Ford. After doing so, I typed out a seriously, in depth description of my experiences, yes multiple, as in more than one with Lake City (Tom Addis) Ford. After doing so, I found it to be so long that no one (myself included) would read it. So here is the short(er) version. The bottom line is, save your sanity and your money and don't even engage with them. Experience 1 - Sales: We need a brand new vehicle. We call Lake City, they're our only local Ford dealer, and discuss the exact vehicle and confirm they're asking price. Everything is legit so far and we decide to go in and make the transaction happen. Everything falls apart, vehicle availability is an issue, price is now a serious issue and trade-in value... let's not even go there. They held us hostage, dragged their feet and just straight up tried to take advantage (read, lied) of a well informed, potential customer. Ultimately, we demanded our belongings back and left having wasted half of our day and our entire day's emotional capacity. Experience 2 - Parts: We did buy a brand new Ford, from an out of state dealer. I needed a part for it and hoping to offer our money to a local business and praying it was only the Sales department strife with issues, I called Parts. Holy cow. There are companies that go the extra mile to make their customers well served, Nordstroms, Amazon and others. Then there is the opposite side of that spectrum. Where companies like Comcast, Time Warner and Lake City Ford sit. I will give the Parts department slightly more credit than Sales because they did try to above and beyond, one time. Yet, even when they did that, it was half-cocked and the basic listening skills necessary to have earned our business and Parts loyalty was squandered and the 'inconvenience' of doing so. Best of luck on your adventures and go somewhere else. More

I needed repairs done on my 2011 ford van. I bought a brand new van in 2012. I spent $44,000.00 on it. they called me all the time I was buying it and even after. Then when My brak issues start I bought a brand new van in 2012. I spent $44,000.00 on it. they called me all the time I was buying it and even after. Then when My brak issues started comming up, THEY STOPPED! I keep calling but my calls never get returned. Cant seem to figure out why the van keeps warping rotors. only has 28,000 miles on it and have had the rotors doe 3 times now. NOBODY can tell me why! You would think they would come along side me to figure this problem out. Its funny I cant even get a call back. Why should I have to keep forking out $$$ when this problem started at 13,000 miles. Stand behind what you sell Lake city ford. Try working with the people who TrustED in you. I dont recomend them to anyone out there. However if someone does call me back and this problem does get taken care of I MIGHT CHANGE MY OPINION> But i doubt i will even hear from them again. Thanks, Steve H. More