Mike White Ford of Coeur d'Alene

Sales experience Todd Olson was exceptional with follow up and coordination in what turned out to be a more complicated deal than anyone expected (the original new tru Todd Olson was exceptional with follow up and coordination in what turned out to be a more complicated deal than anyone expected (the original new truck I bought could not legally be registered in my state). Staff was intent on correcting the issues and in giving me a good deal on another vehicle, but I occasionally felt that those involved, other than Mr. Olson, had more concern for the dealership's interest than mine as the customer. Todd Olson kept my interest foremost and ran interference for me. which was extremely helpful. I do not purchase new vehicles very often, so the "separation of duties", where a different person handles different components of the sale, was a concept I had to get used to. I tend to prefer dealing with one person (the sales person), who has a high level of authority. from beginning to end (with the possible exception of the financing piece). All of the staff were very courteous and kind throughout the sales experience. More

Great experience! Salesman Ricco was awesome! I was looking to lease or purchase a new Ford Explorer. They found the vehicle I was looking for which was unique and demanding. Ricco did a great jo I was looking to lease or purchase a new Ford Explorer. They found the vehicle I was looking for which was unique and demanding. Ricco did a great job with my high expectations finding me exactly what I wanted in my new vehicle. More

ricco has the most compentent manner We asked him not to contact us.... killed the salesmanship in him,!!... but he was honorable... and we knew it when we saw the mkz. Ricco was the We asked him not to contact us.... killed the salesmanship in him,!!... but he was honorable... and we knew it when we saw the mkz. Ricco was there! now he is spending his time educating us with the 54 on board computers. And what a patient man he is. Totally great dealership. Thank all ya'll More

Excellent Used Car Purchase Experience We service all of our cars (Chrysler, Dodge, Ford) at Tom Addis Lake City Ford, and have since moving here in 2008. Joe in Service, and Richard our as We service all of our cars (Chrysler, Dodge, Ford) at Tom Addis Lake City Ford, and have since moving here in 2008. Joe in Service, and Richard our assigned Mechanic, have always provided nothing but the best dedicated and professional care and service to our family and our cars. Recently (July 31, 2015), our 2002 Dodge Grand Caravan wore out. We made the decision to trade it in for a new 'used' car, and with Curly and Todd's help, we found the perfect car that met our needs, a 2010 Mercury Mariner. Our purchase experience was great, including the final Finance part of the sale experience, where Curtis found us a great rate with a local Credit Union. The next day (Saturday, 01 August), Curtis called us to let us know that another Credit Union accepted our deal at an even better interest rate than the first Credit Union, so we stopped by and signed a few more papers to get the better deal. That's Customer Service! My wife and I very much appreciate the dedicated service given to us by not only the Service Department over the last 7 years, but the Sales/Finance crew during our recent purchase! I'll definitely continue to service our cars at Tom Addis Lake City Ford, and look forward to our next car purchase there also! :) Many Thanks for the Excellent Service! More

Quick and Efficient I just moved to Idaho from Portland, OR. Before I moved I had purchased a car at a ford dealership in OR. Well just my luck I get to Idaho and my car I just moved to Idaho from Portland, OR. Before I moved I had purchased a car at a ford dealership in OR. Well just my luck I get to Idaho and my car was having major shifting/transmission issues. Well when I bought the car thank god for my warranty I could get my car fixed for free. So I didn't have to worry about that. The only thing I worried about was how long it was going to take to get my car into the shop, and how long it would take them to fix it. But just my luck again they were very helpful, kind, and the gentleman I spoke to was very calming as I was freaking out about my car. But I took my car in and they had it fixed within 1 day very fast and efficient. Where as the ford dealership in Spokane Valley (Gus Ford Dealership) said it would take a minimum of 12 weeks to order the part and fix my car. Which is so not what I was looking for. So I would highly recommend the dealership In Coeur d'Alene to anyone who is looking for fast and friendly service. I will defiantly be back. More

The Best Place to Buy a Ford! Ricco Nava was our salesman. His Knowledge of the Ford Pickups was astounding, His personality was great. It was a pleasure to deal with him! Debbie C Ricco Nava was our salesman. His Knowledge of the Ford Pickups was astounding, His personality was great. It was a pleasure to deal with him! Debbie Caplan was a great person who helped with things before and after the deal! Our Complete Buying experience has changed 180. I know that it also takes people in the background to make a Businese become a great place, so to You that we hav'nt meet yet and to those that we have, Again Thank You!!!! Dennis & Gail Lickfold More

Excellent Experience I saw the truck online I had been searching for several months...I felt it was still high on the price. I called and spoke to Debbie asking for their I saw the truck online I had been searching for several months...I felt it was still high on the price. I called and spoke to Debbie asking for their best price. In 15 minutes she called back and they had significantly came down on the price. I drove from WhItefish, Mt. That day and the paperwork was ready. I hate buying a vehicle and the games that are played. This was pain free and we were out of there with one 45 minutes with our truck...good experience I would buy a vehicle from them again. More

Purchased used 2014 Dodge Grand Caravan My wife and I were looking for a late model minivan to replace my pickup, which was no longer a good fit for my family. Ricco, the salesmen, was very My wife and I were looking for a late model minivan to replace my pickup, which was no longer a good fit for my family. Ricco, the salesmen, was very easy to work with. He asked what we were looking for, and showed us exactly that, without any pressure. In fact, Tom Addis was the first dealership we visited that day. We shopped around and looked at many other suitable vehicles, but came back to see Ricco. The process of negotiating the trade-in and financing is always the worst for me. But, I had done my research prior to starting the process. After a brief back-and-forth, I got nearly what I wanted for my trade, and they got nearly what they wanted for the new van. So, I'd say everybody won. I can't speak highly enough of Ricco, and also Curtis in the financing department, They made the process smooth, easy, and altogether pleasant, which is not something I ever thought I'd say about buying a car. Thanks Tom Addis, and thank you Ricco! More

Surprising I had already decided on a truck to buy. My husband had seen your truck so before we actually were going to sign papers on this other truck, we decid I had already decided on a truck to buy. My husband had seen your truck so before we actually were going to sign papers on this other truck, we decided to go see the truck Lake City Ford had on their lot. I thought it would be a quick in and out and we would be done. But when the salesman did not get offended, but responded with a calm and reassuring statement "Let's see what we can do for you" with a smile I decided to take him up on his offer. We actually decided to take the truck we found at Lake City Ford. More

Purchase new vehicle Looking for a new vehicle Sunday July 5th. We were greeted by Raphael. ...asked some questions, test drove our vehicle, and Boom...ready to buy. Raph Looking for a new vehicle Sunday July 5th. We were greeted by Raphael. ...asked some questions, test drove our vehicle, and Boom...ready to buy. Raphael made the paperwork simple, explained everything well!Curtis in financing was great as well. With all those papers to sign he made it very simple. Once the sale was complete, Raphael went over the vehicle and explained how to use all the perks of the car...the phone, Sirius, cruise control, trunck...ect. THANK YOU RAPHAEL, CURTIS, and the SUNDAY CREW! More