Mike Ward INFINITI - Service Center

If you’re looking for professional and courteous service Mike Wards is the best I’ve experienced in the greater Denver area since I moved here in 1969. If you want it done right and with a minimum of hassl Mike Wards is the best I’ve experienced in the greater Denver area since I moved here in 1969. If you want it done right and with a minimum of hassles this is where you need to go! More

If there is an issue they are always ready to make it right. Very friendly, good atmosphere. Service is a big reason we have purchased 3 vehicles here. right. Very friendly, good atmosphere. Service is a big reason we have purchased 3 vehicles here. More

I have been coming to Mike Ward for over 4 years, and just 2 months ago we purchased a QX60. During this entire time Bill Vogel has been our guy. He is professional, caring and makes you feel that he and just 2 months ago we purchased a QX60. During this entire time Bill Vogel has been our guy. He is professional, caring and makes you feel that he and the Mike Ward family will always take care of you. He is the role model for a service consultant at Mike Ward. More

My Service Advisor, Arend, was very knowledgeable and professional. He patiently explained what the problem might be with our sunroof and told me that it would need to be diagnosed. We were given a new professional. He patiently explained what the problem might be with our sunroof and told me that it would need to be diagnosed. We were given a new Infiniti to drive while the work waas being done. I was surprised to see how fast the news came back. I was give several options for the repair instead of the usual hard sell. He mentioned that we also had a potential brake problem and told me, again what the problem was and suggestions for repair. I chose to have the suggested work done. I received a call the next morning letting me know that our car was ready to be picked up. We picked up our fixed and recently cleaned Infiniti. I WILL be back! More

To put it simply, I will never buy a vehicle from the Mike Ward dealerships and I will never buy an Infiniti or Nissan product. I was treated very poorly by the Mike Ward Infiniti service department. I Mike Ward dealerships and I will never buy an Infiniti or Nissan product. I was treated very poorly by the Mike Ward Infiniti service department. I leased an Infiniti Q60s Red Sport, and it had problems from the very beginning. The service department dismissed my claim that there was something wrong with the vehicle. The car lost power when climbing hills. I explained the problem to the service department, and I was told it was the normal function of the cruise control. After explaining that the car would not respond when I depressed the accelerator pedal, I brought the car in to be serviced and explained how they needed to test it on a long hill. I picked up the car the next day only to find out that they did not test it according to my instructions, and I was told that they couldn’t find anything wrong. (Of course not. They didn’t test it properly) I brought the car back a couple of weeks later with a video of the car malfunctioning. The head service technician watched the video and dismissed the fact that the car was malfunctioning. I was astonished! A 400 hp car that could not climb a hill and the service guy said, “That was the normal function of the car.” Again, I left the car to be tested by the service department. Again, I gave them instructions on how to test it to get a malfunction. And again, they gave me the car back without thoroughly testing it. Saying they could not find anything wrong. At this time being quite irate I knew that I had to come back with better evidence. And I did. This time I recorded the car malfunction and the car working properly in the same trip. The evidence was indisputable. They finally took me seriously. They called in a Regional Service Manager with a special computer (why they couldn’t just mail the computer to the dealership was beyond me). After the car sat at the dealership for over a month the Regional Manager arrived and, I was asked to ride along with the Regional Manager and the Service manager from Mike Ward to demonstrate the problem. For nearly 6 hours I drove the technicians around. The car did malfunction, but they wanted more data. So, we drove and drove some more. The result “50% loss of power and 50% loss of throttle response” per the service report. Next the battle with Infiniti began. After Infiniti admitted there was something wrong with the car, and could not fix it, they offered to repurchase the car. However, Infiniti wanted me to pay for the car, they called it a usage fee. Let me rephrase that: INFINITI WANTED ME TO PAY FOR A BROKEN CAR. With no other option and no help from Mike Ward, I had to get a lawyer. Infiniti was uncooperative to say the least. It took 8 more months before we settled. Infiniti finally gave me most of my money back but, I still had to pay a usage fee. Thanks to Mike Ward service the usage fee was higher than it should have been because they did not test it properly and would not admit there was something wrong. I was also promised by both Mike Ward and Infiniti that I would be compensated for my time driving the service managers around. I was not. And, thanks to the delay tactics by Infiniti and Mike Ward I also had to keep the car insured longer. Additionally, I purchased an extended warranty which was prorated based on how long I had the car. So, having the car longer meant I only received a partial refund on the extended warranty. This is truly an insult to the consumer. The car didn’t work. I wanted a 400hp sports car. They should have simply said “I’m sorry the car did not function as advertised and we will give you a refund.” Instead I was treated rudely, dismissed and forced to act against Infiniti. Infiniti and Mike Ward lost a customer More

Wonderful customer service!! I brought in my 2012 QX56 after receiving notices in the mail about possible problems with a fuel pressure sensor and timing chain. Although I had an I brought in my 2012 QX56 after receiving notices in the mail about possible problems with a fuel pressure sensor and timing chain. Although I had an appointment, when I arrived, Brian apologized profusely saying they were overbooked for the week due to the recall notices. Apparently he had attempted to reach me at home but I had already left. I'm retired, so to me it wasn't a big deal to reschedule to the following week. Brian went above and beyond by arranging to have an employee deliver a loaner vehicle and pick up my SUV on the appointed day and a few days later return my repaired vehicle. No Charge. Wow! A few years back when Mike Ward had his dealership on S. Wadsworth Blvd., I purchased a sedan from him. My experience then as well as now was first rate! Where does he find his employees? They are awesome and should get kudos for their personalities and professionalism. More

Cool. Confident. Class. I am a new Infiniti owner and was looking for a dealer to service my M35x I had purchased a couple of months ago out of state. I had called 2 other l I am a new Infiniti owner and was looking for a dealer to service my M35x I had purchased a couple of months ago out of state. I had called 2 other local Infiniti dealerships and spoken with their service departments before getting in touch with Robert at Mike Ward Infiniti and they were very rude and not in the least helpful. Robert at Mike Ward took the time to answer all the questions I had on the vehicle, he was knowledgeable, friendly and helpful. Robert was the first person I was in contact with in the service department. The other dealers I called couldn't answer my questions or said they had to transfer me to a specialist, and when they did transfer me I was only connected with their voicemails... which to me was no help at all. The other dealers told me also that I had to wait 1-2 weeks before I could bring my vehicle in for a simple oil change. Robert explained that M.W. Infiniti had express service and I could come in anytime before 6pm any day they're open. What a difference! I didn't get passed off or rushed off the phone and I felt like he genuinely wanted to help me and make sure I was satisfied. I own my own business and customer service and sales is my specialty. If you're looking for a great customer experience Mike Ward Infiniti is, in my opinion, the only Infiniti dealer in the greater Denver area. It's the furthest from my house, but I won't go anywhere else. More

Excellent service from Mike Ward and Rance Like aro Mike Ward infinite what can I say. They have great service great personnel Rance and Arend a.nd the whole staff. Always able to answer all question a Mike Ward infinite what can I say. They have great service great personnel Rance and Arend a.nd the whole staff. Always able to answer all question and get all taken care of More