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Mike Shaw Subaru

Thornton, CO

Overview
Reviews
Vehicles
4.8
1,210 Reviews
Call Dealership (303) 782-4681
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1650 W 104th Ave

Thornton, CO

80234

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Showing 1,210 reviews

February 26, 2026

Outstanding Assistant Service Manager, Not Kanin Prasertsin! Work was done quickly, completely, professionally, and I was totally satisfied. More

by rnmckay7272
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not Kanin Prasertsin
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Feb 28, 2026 -

Mike Shaw Subaru responded

Hello rnmckay7272, thank you for the high rating! Our team works tirelessly to provide excellent customer service.

February 18, 2026

The service advisor was efficient and friendly. The service was finished sooner than expected.I will bring my service needs back again. More

by Lsvitgenos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andre
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Feb 20, 2026 -

Mike Shaw Subaru responded

Lsvitgenos, thank you again for taking the time to let us know how we did!

February 16, 2026

I took my daughters car in to get a trim peace installed, and they had it done very quickly and efficiently, and the customer service was great More

by Devaultzeke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcus
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Feb 19, 2026 -

Mike Shaw Subaru responded

Hello, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!

February 07, 2026

It has been exceptional experience with trade in and purchasing a new car. Team has been very helpful and ensured we got the best deal. Appreciate the help! More

by Sreeram
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Samantha Leakas
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Feb 09, 2026 -

Mike Shaw Subaru responded

Sreeram, we are delighted to see this rating! Have a great day!

February 07, 2026

We had a rattle in the hatch area of our 2024 SOLTERRA and Aiden went above and beyond to help fix the problem He had to call in a factory tech and they fixed the problem the same day the tech got there More

by richchrishorvat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aiden
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Feb 08, 2026 -

Mike Shaw Subaru responded

Hi, thanks so much for rating us so high! Be safe on the road!

February 07, 2026

Takes way too long to check a car in. Almost 20 minutes on each visit More

by nycadc73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dominic and Taylor
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Feb 08, 2026 -

Mike Shaw Subaru responded

Thanks for taking the time to share this feedback. We’re sorry to hear about the long check-in times you’ve experienced — that’s definitely not the impression or level of efficiency we aim to provide. Your time is important, and nearly 20 minutes to check in is frustrating. We’re reviewing our intake process to see where we can improve and speed things up. We appreciate you bringing this to our attention and hope to provide a smoother, quicker experience on your next visit. Should you want to discuss your visit further, please feel free to contact me at 303-438-7509. Patrick Pallotto, Service Director

February 04, 2026

The service department is always helpful. They work with me to prioritize service and work with my schedule. More

by LADYBLUUU3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew
Print
Feb 06, 2026 -

Mike Shaw Subaru responded

:-) Wow! Thank you for rating us so many stars!

February 02, 2026

Larry was very prompt, courteous, and helpful with the service that I needed since i had short time being away from home. More

by ChuChoe10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry with Mike Shaw Subaru
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Feb 05, 2026 -

Mike Shaw Subaru responded

ChuChoe10, thank you for the high rating! Our team works tirelessly to provide excellent customer service.

February 02, 2026

The service rep, Ean, who helped me was professional and efficient. When a problem was found requiring repair, he arranged a loaner car for me quickly to I could get back to work while my car was repaired. More

by krista.laursen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ean Barberi
Print
Feb 05, 2026 -

Mike Shaw Subaru responded

Hi, thanks so much for rating us so high! Be safe on the road!

January 31, 2026

Purchase of the new car went smoothly. I have been to the service department twice and had my issues corrected in a timely manner. More

by k11dawg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Van Nees
Print
Feb 04, 2026 -

Mike Shaw Subaru responded

Thank you! We hope to be of service to you again!

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