Mike Shaw Subaru
Thornton, CO
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Wish all dealers were as easy to work with as this one is. Too bad we can’t have them represent our Chevy truck. is. Too bad we can’t have them represent our Chevy truck. More
Very clean and the staff was super friendly! My oil change time went a little longer than expected and they were very kind to not charge me for it! My oil change time went a little longer than expected and they were very kind to not charge me for it! More
Mike Shaw Subaru, and everyone I’ve worked with in the service department (shout out to Larry), are just awesome. They’ve gone above and beyond every time. Sometimes I’m in a pinch and I drop by without a service department (shout out to Larry), are just awesome. They’ve gone above and beyond every time. Sometimes I’m in a pinch and I drop by without an appointment. They find a way to squeeze in the job. Sometimes they alert me that some part of my vehicle is misbehaving and still under warranty, even if it’s unrelated to the reason I brought it in. Pricing is always fair. They usually find more than I’m prepared to fix that day, and they do a great job of telling me without pressuring me. I’m just always happy when I leave. These guys have won my business forever. More
They were willing to take me in without an appointment and still give me prompt service. They gave me important information regarding my vehicle and reassurance that the services provided were done with and still give me prompt service. They gave me important information regarding my vehicle and reassurance that the services provided were done with care and urgency. More
I have had terrible experiences with another Subaru service department so decided to try Mike Shaw Subaru based on online reviews. They were perfect! Very professional and efficient! I had been told by service department so decided to try Mike Shaw Subaru based on online reviews. They were perfect! Very professional and efficient! I had been told by the other place that a broken rearview mirror holder couldn't be replaced for less than $750 and I could call the corporate office myself if I wanted to ask warranty questions. Aidan at Mike Shaw Subaru immediately explained the mirror was under warranty, no charge to me, and would be replaced promptly! I highly recommend Mike Shaw Subaru, and thank you Aidan for your friendly professionalism! More
Prompt. Professional. Transparent. Communicative. I’ve come here twice for scheduled maintenance. Easy to make appointment. Comfortable, clean place to wait. Professional. Transparent. Communicative. I’ve come here twice for scheduled maintenance. Easy to make appointment. Comfortable, clean place to wait. Friendly people. Appreciate having video walkthrough inspection and clear printout and being walked through it all. More
When I come in for service the service writers are very nice and knowledgeable. Their customer waiting area is comfortable. I've been happy with the work done on my car nice and knowledgeable. Their customer waiting area is comfortable. I've been happy with the work done on my car More
This group is why nobody enjoys car buying through a dealership. First they tried to overcharge me twice. They had lowered the price online three days prior but when I went to purchase, the paperwork ha dealership. First they tried to overcharge me twice. They had lowered the price online three days prior but when I went to purchase, the paperwork had the old price. Then, once that was corrected, they added on a handling fee of over $600, which my salesman told me I wouldn’t need to pay, so that got corrected again. Each correction lasting 30 minutes. Then over a month later I went into DMV to register it and they hadn’t received the paperwork yet. Always fun waiting in DMV lines. I called the dealership and left 3 voice messages and sent an email, asking for a return call regarding my purchase. Crickets. Go Carvana. More


