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Mike Shaw Chrysler Dodge Jeep Ram
Greeley, CO
387 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 387 reviews
February 07, 2018
Looking to Buy a Car Kevin Kelly/Jason Barraza provided us with a quality experience. They both are very knowledgeable about the automobiles they sell. They were very wil Kevin Kelly/Jason Barraza provided us with a quality experience. They both are very knowledgeable about the automobiles they sell. They were very willing and able to give details about the car, show how to use the electronics, the safety features and operation of the car. They worked hard to reach our budget plus helping us to navigate the costs, taxes, warranties and payments that go with buying a car. All of this being done in a very non-pressured environment. Kevin Kelly and Jason Barraza are two very respectful, gracious and professional representatives of the John Elway dealership. More
by Deborah Smith
Employees Worked With
Kevin Kelly, Jason Barraza, Jason Barraza, Kevin Kelly
January 03, 2018
Airbag replacement Joe came out to my house, 20 miles north of Greeley was early prompt courteous professional did a great job. He said he’ll be done in 45 minutes he w Joe came out to my house, 20 miles north of Greeley was early prompt courteous professional did a great job. He said he’ll be done in 45 minutes he was done in 30 minutes very professional good job Joe More
by Boon
Employees Worked With
Joe Segura
December 05, 2017
Recall repair I received a notice for a passenger airbag recall. I went to John Elway Chrysler Jeep Dodge Ram dealership to schedule an appointment. They were very I received a notice for a passenger airbag recall. I went to John Elway Chrysler Jeep Dodge Ram dealership to schedule an appointment. They were very helpful and courteous and informed me that the repair could be made at my home with a mobile van. I was contacted by the mobile technician and scheduled an appointment. The mobile technician arrived on time and completed the repair at my residence in a very short time. The mobile technician was very courteous and professional. I would definitely recommend John Elway Chrysler Jeep Dodge Ram dealership to others. More
by jfd5165
Employees Worked With
Joe Segura
November 29, 2017
Airbag Replacement Joe came over and changed out the passenger side airbag...called before and was on time..courteous and pleasant...was in and out in about 45 minutes.. Joe came over and changed out the passenger side airbag...called before and was on time..courteous and pleasant...was in and out in about 45 minutes...perfect!! More
by Daytona
Employees Worked With
Joe Segura
November 05, 2017
Awesome Service Had to have a part replaced on my jeep for a recall. Joe Segura came out to help did a great job even help me take my battery out. He has a great atti Had to have a part replaced on my jeep for a recall. Joe Segura came out to help did a great job even help me take my battery out. He has a great attitude and super friendly! Thank you so much for your help. More
by Angel
Employees Worked With
Joe Segura
November 03, 2017
New Key Needed Lost key to my son-in-law car needed to get a new one made. Joe Segura came to where the car was parked was courteous and did a great and fast service Lost key to my son-in-law car needed to get a new one made. Joe Segura came to where the car was parked was courteous and did a great and fast service, getting the key programed. More
by golfer123
Employees Worked With
Joe, Segura
October 26, 2017
Airbag recall Very fast and done right at my office. Was putting it off and found out about the mobile service. Would recommend it to anyone. Very efficient. Very fast and done right at my office. Was putting it off and found out about the mobile service. Would recommend it to anyone. Very efficient. More
by country970
Employees Worked With
Joe Segura in mobile service
October 06, 2017
Stranded We were traveling back home to Texas from Canada. When crossing into Colorado my Jeep started haveing electrical issues. I googled Jeep dealership clo We were traveling back home to Texas from Canada. When crossing into Colorado my Jeep started haveing electrical issues. I googled Jeep dealership closest to me and John Elway Jeep came up. This was around 3 pm. They said bring it in and they will see what they can do. Everyone was great. Cyndi Pickle and the guys got the issue resolved changed out my battery. We were back on the road to Texas by 4:40. Thanks guys!!!!!!!! You were awesome!!!! More
by Texas Stranded
Employees Worked With
Cyndi Pickle
October 04, 2017
Customer Service and Communication I have serviced my vehicle at this location for over 5 years and have experienced an wide range of satisfaction with the service department. One of t I have serviced my vehicle at this location for over 5 years and have experienced an wide range of satisfaction with the service department. One of the issues the dealership has is a very high rate of turn-overs in their service department personnel. It is rare that you will deal with an employee that has been there more than one year. On my latest visit for a scheduled routine maintenance appointment I waited for over 45 minutes for a shuttle ride back to my home (the service writer did not follow up on my request for a ride). A salesman came by and asked me what I was waiting for and he finally was able to get me a ride. The service to be performed was an oil change, tire rotation and a check of the electrical charging system. Approximately four hours after I dropped the car off, a mechanic called me and asked me why I wanted the electrical system checked. I explained why, even though I had previously explained the issue to the service person on two separate occasions. I then asked him if they had completed the oil change and tire rotation and he replied that he didn't know anything about a tire rotation, but he would make sure it was done. About two hours later, I received a call saying that my car was ready for pickup. I said I needed a ride back to the dealership and they said they would send the shuttle immediately. Two hours later, I called to find out where the shuttle was and after three unsuccessful attempt to be connected with the service department, I was connected to the sales manager. I explained my frustration over the service I had received and he agreed to personally come out and pick me up (which he did). I received an email a day later asking me to rate the service I had received and I completed the survey giving them a 2 rating. I got another email stating that someone would be calling to follow up on the poor rating I had given them. It is now over a week since receiving that email and I have not heard from anyone from that dealership. More
by Average Consumer
Employees Worked With
Originally by a female, the service sheet says John Bowness
September 26, 2017
Required re-call fix on Dodge Journey. Received great, courteous service from both the Service Department and the Mobile Technician, Joe Segura, that provided the repair remedy for the re-c Received great, courteous service from both the Service Department and the Mobile Technician, Joe Segura, that provided the repair remedy for the re-call fix in a very proficient manner. More
by Stanley Snow
Employees Worked With
Joe Segura
