Mike Shaw Chrysler Dodge Jeep Ram

Called and talked to both guys about a truck on Internet they said they will send me pics and check on it and call me back I had to call them and they would never follow threw with what they told me I told they said they will send me pics and check on it and call me back I had to call them and they would never follow threw with what they told me I told them I didn't want to drive forty miles if I didn't see a pic first so they said they would send me one never did and I have been trying to get it for two days they have the worst customer service I have ever seen and the sad thing is if they would have done what they said I would have drove write up there and bought the truck sorry lost a customer here but I guess they don't care More

I came to this dealership on impulse and fell in love with my purchase, a 2012 Ram 1500 sport. The salesman seemed very friendly and willing to make a deal. So we negotiated, and one of the selling point with my purchase, a 2012 Ram 1500 sport. The salesman seemed very friendly and willing to make a deal. So we negotiated, and one of the selling points was that he was going to help me & my wife out with a key for her Grand Caravan. It's a very expensive key, and he assured us he would help. So we purchased the vehicle and went on our way. When I contacted him about the key, he said he was just gonna give me an "internal price" on one. Which was around $150, I then called around to other Dodge/Chrysler dealerships and they were all giving me the same price... I called my salesman back and told him that he was not giving me any special deal or pricing like he said he would, he just replied man the parts guy must be ripping me off as well.... that's as far as it went. I do not regret buying the vehicle, I feel that I got a good price and was treated fairly well, but the rest of the story implies that they were just interested in getting me in and out and that's that. I love the truck, but it's probably the last the dealership will see of me. More

Dealt with Jorge Duran over the phone for about a week before coming in to test drive. He was a very honest and upfront about all the pros and cons of the different vehicles I was looking at. Instead of before coming in to test drive. He was a very honest and upfront about all the pros and cons of the different vehicles I was looking at. Instead of selling me a New Dodge Grand Caravan with the basics, he found me a used Chrysler town and Country fully loaded with low miles at a comparable cost which gave me more luxury and upgrades while staying within my very strict budget. If you want great customer service and an honest salesman who will work hard for you, ask for Jorge Duran. More

This is the best dealership around. They have the friendliness service and the most knowledgable staff. I have bought two vehicles from them and service everything their. Their quick appointment time friendliness service and the most knowledgable staff. I have bought two vehicles from them and service everything their. Their quick appointment times and fast service is unbeatable. Thank you Elway team of Greeley! More

Came to this dealership on a Saturday and test drove a convertible, talked payments and decided it was too much of a car payment for us. We then were talked into a 200 sedan that was used and more in our convertible, talked payments and decided it was too much of a car payment for us. We then were talked into a 200 sedan that was used and more in our payment range. Signed papers on the car Saturday night and took the car home but needed to bring it back on Monday for it to go thru the shop and be detailed. On Monday morning I had thought all weekend that the car I really wanted was the convertible so I waited to talk to Kevin and said I had some buyers remorse and thought I had bought the wrong car. Instead of saying what is it that you are unhappy with or how can we help to satisfy our customer he began with well you know you cant back out of a car deal and there is no such thing as a cooling off period. This being said made me a little angry because he was not even worried about any customer satisfaction only that he had sold a vehicle who cares after that. So I said really I thought there was a 3 day policy where you could bring back the vehicle. To which he said that is not true and there is no law about anything like that. I said well regardless what I was looking for was to maybe try to get into the convertible a 10,000 dollar more expensive vehicle. Than he said he could try to help me get in the vehicle that I wanted but to be clear there is no return policy. So he brought out different numbers on the convertible than we had looked at on Saturday night and was really just rude and acted put out that I might have had a change of mind. Well I took home the papers to think about it while they had the sedan for the day at the shop. While I was thinking about it I decided that his attitude was so far off of good customer service that I would not give that dealership another dime of my money much less another 10,000 dollars. I did look up the three day return law and he is right if its not in writing there is no such thing but I would have thought that he could have at least said what can we do to make you happy and he could have worked to give me an upgrade rather than just being rude and refusing to address that I was not a satisfied customer. So I am stuck with the sedan so you all got your sale but you missed out on selling me the vehicle of my dreams and making a little more money on a deal and having a return customer. This was my second vehicle thru this dealership and I trade vehicles often but will never return to this business again. I hope your not having to redo some paper work was worth the bad review that you got from me. I will not only post this review but will be sure to tell everyone I know not to do business at this dealership. Thanks for nothing More

We were hauling to rodeos and the service engine light came on, another dealer wasn't willing to squeeze us in but Elway Dodge said they'd help us out. Took the truck in, very nice, issues were all under came on, another dealer wasn't willing to squeeze us in but Elway Dodge said they'd help us out. Took the truck in, very nice, issues were all under warranty and repairs complete when they said they'd be, got back out on the road to the next rodeo. Excellent service and super nice crew. Best experience ever in a service department. Thanks very much!! More

got nowhere NEAR tradein value for my vehicle and felt we were pressured into buying. Havent recommended nor will i ever recommend anybody to buy here. were pressured into buying. Havent recommended nor will i ever recommend anybody to buy here. More

I worked with Jorge Duran and he was Awesome!! AMAZING CUSTOMER SERVICE!!! VERY FRIENDLY AND DIDN'T PRESSURE ME!!! He's Def the reason I'd go back! CUSTOMER SERVICE!!! VERY FRIENDLY AND DIDN'T PRESSURE ME!!! He's Def the reason I'd go back! More

Chris was so helpful. He genuinely cares about his customers experience. I would highly recommend this dealership. The staff is incredible. I absolutely love my new Dodge. customers experience. I would highly recommend this dealership. The staff is incredible. I absolutely love my new Dodge. More

They gave me hope that i would get a new car when i thought there was no hope left he made me feel like he really cared and was there for me and helped me find what car i really wanted. thought there was no hope left he made me feel like he really cared and was there for me and helped me find what car i really wanted. More