Mike Shaw Chrysler Dodge Jeep Ram

In addition to my previous review I left a couple days ago I would like to add my most recent horrible experience. After posting my first review I called to talk and get in touch with the General Manager ago I would like to add my most recent horrible experience. After posting my first review I called to talk and get in touch with the General Manager Dustin. I left him a voicemail stating my issue, and shortly after that I got a call from him stating he was sorry for all of the issues we have had with th Buick he stated things have not been working well at the dealership as of late and currently my car was at the Ghent Chevy dealership being worked on. I asked him why we were not ever informed of that and he said it was because it was just sent there that day, which was 7/30. Mind you that means my car hadn't been touched since we left it there on 7/19. I went back and forth talking with Dustin and he stated he had two cars on the lot he could make work for me to make the situation right. It was a 2020 NIssan and a Kia, my husband and I looked at the Nissan that night but I was informed by the sales person helping us Max that the numbers wouldn't work out on the Kia so we might as well not look on it. They had us fill out a loan app for Nissan and they were trying to get good interest rates.I told them I didn't want to stay there all night with my kid and I didn't want to keep them late for no reason since everyone kind of knows the banks are closed after 5. I was told they would call me first thing in the morning the following day to discuss the interest rates and move forward. The next day 7/31 I called the dealership three times and only talked to Max once who stated he didn't know any info on the Nissan deal yet. The following day I finally get a call from Max at 10 stating he was ready to talk about everything and we could come in whenever. After the amount of time they keep me waiting constantly I decided they wouldn't ruin a whole other day of mine and told them we would be there to talk at 4 as we had things to do. We got there at 4 and Max immediately showed a sheet with numbers on it and we told him that even though this may be a really good deal on this Nissan in their eyes, it was not a fair deal for us as they were charging us $3000 more in the overall loan and our monthly payment was $50 more than our payment on the Buick WITHOUT the warranty. We laid it out for them and said we were not paying a dime more than what we already have been paying as that is the only way to make this fair and it didn't matter to us if we got the Nissan or another car just anything but the LEMON we were previously sold. We went back and forth a couple times as Max kept taking our offers back to the Finance Manager who finally came out at the end and unfortunately I cannot remember his name but he was very short with my husband and I. My husband saw another new person coming into the situation and tried to start explaining everything to him and he was rudely cut off mid sentence by the Finance Manager stating he knew everything already. He told us the best deal he could offer was the same as the previous $50 more in a monthly payment and $3000 added on to our original loan. We asked again if there was an option to look at other cars that would make the deal fair and we were told they didn't have anything at the moment.. Except a 2015 Subaru with 115,000 miles that was just traded in a little bit ago same day. We asked to see it and it looked nice to us even though the sales rep couldn't let us inside of it to really see we asked him to pull the numbers on that one for us. He pulled the numbers in 5 mins and said it hadn't even been run through service or anything yet but from what he could see at the moment the only way that one would work is if we put $2-3000 down on it. I asked him if that was with his Manager "working magic" like he was on the Nissan, he said yes. We stated for the last time this was not fair and we would just request at this point a loaner car to help get around while our Buick was still being fixed. The finance manager said unfortunately they are only allotted More

This place is seriously a joke. I call and make am appointment for a diagnostic because my lifters are ticking and it is still under warranty and for am oil change. I have got my o I call and make am appointment for a diagnostic because my lifters are ticking and it is still under warranty and for am oil change. I have got my oil changes done here since we bought the truck because my husband got some plan where they do so many free. Every time I have went in here for the last 2 years there have been different people. Well as I'm dropping off my truck thinking they will have it for the day the inform me that they will have it a few days. That my warranty will cover 6 days of rentals at 35$ a day. But that they don't have any so I will have to pay for one out pocket because they don't have any. There I can come a claim to get my money back. Are you F****ing kidding me. Not all of us just have 4 or 5 hundred dollars laying around to go an rent a car. I'm so over this place. Why make a xxxx appointment for my truck to sit there until u guys can get to it. How about you call me xxx n your ready for it More