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Mike Murphy Ford Inc - Service Center

Morton, IL

4.6
775 Reviews

775 Reviews of Mike Murphy Ford Inc - Service Center

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April 02, 2020

My experience was very similar to a large family bar-b-que, This was a low pressure, laid back, friendly shop call. The service office is full of "car guys", so lulls in the conversation were not a problem and More

by llhig
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Englert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pete Katus, Kevin Neill
Apr 02, 2020 -

Mike Murphy Ford Inc responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. We get it….Price Sells Cars! Mike Murphy Ford

April 02, 2020

Great place to buy a vehicle. Would recommend to anyone! Dan was very helpful. The selection is second to none . Can’t say enough great things about this dealership! More

by READERME1978
Recommend Dealer
Yes
Employees Worked With
Mike Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Lynch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan McGrail
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Berglin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mitch Urbanc
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Allison, Kevin Neill
Apr 03, 2020 -

Mike Murphy Ford Inc responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Dan met your expectations. Thank you again for choosing Mike Murphy Ford Inc, we look forward to having you as one of our valued customers for many more years to come! We get it….Price Sells Cars! Mike Murphy Ford

April 01, 2020

I was with out my vehicle for around one week but the staff was friendly and were easy to get ahold of. I would recommend anyone to go to Mike Murphy More

by Nlaws
Recommend Dealer
Yes
Employees Worked With
Jeremy Englert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2020 -

Mike Murphy Ford Inc responded

Thank you so much for your kind words and for taking the time to leave us this wonderful feedback! We get it….Price Sells Cars! Mike Murphy Ford

March 24, 2020

If it was possible to give no stars, I would. They completed a service and had a charge 3 times the amount it was supposed to be before bringing it to my attention first. After calling out the terribl More

by Laura
Recommend Dealer
No
Employees Worked With
Bryan Wingfield
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pete Katus
Mar 27, 2020 -

Mike Murphy Ford Inc responded

Laura, let me start by saying thank you for taking the time review us. We welcome all reviews from our guests whether good or not so good. We use all reviews for training opportunities and see how we can learn from them. We did research your visit with us and found out where the confusion may have occurred. We had you down for the Works Oil Change service, which we did do. The cost of the The Works package is normally $32.45 plus the cost of the oil and filter. The Service Adviser did catch you billed the wrong price for the oil at $11/qt for 8 qts. It was corrected to $6/qt for 8 qts and for the inconvenience, he dropped the price of The Works package to $19.45. The reason for the oil being so high priced is your vehicle, Chevrolet Silverado, requires synthetic oil per the manufacture guidelines. We are sorry if you feel you were not treated fairly, we never want our customers to think thus; that is why the Advisor gave you a price break on the services. We are more than happy to discuss the charge with you and give a breakdown of all the fees. Thanks again for your review and we will use what happened to make sure errors are caught right away..

March 19, 2020

When I take my vehicle in for service I trust the work they recommend for my Ford Expedition. They do it right the first time. More

by Calmerd1
Recommend Dealer
Yes
Employees Worked With
Kevin Neil
March 19, 2020

The service guys ar Murphys are great to me. They answer all my questions in language I can understand and get my car in for service as quick as possible. I would never go anywhere else even if it was che More

by Debird2
Recommend Dealer
Yes
Employees Worked With
Kevin Towle
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Murphy
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mitch, Mike Allison
March 17, 2020

Service has always been a strong point for Mike Murphy. I have bought from her over and over again because the piece of mind and satisfaction from my service experience. The sales channel has been very stron More

by armysiu
Recommend Dealer
Yes
Employees Worked With
Service desk and team- all these guys are awesome!, David Brekke, Todd Brekke
March 14, 2020

Great service with a smile. Honest and reputable. Clean and helpful. Always willing to go the extra mile to help. I would recommend, without hesitation, Mike Murphy Ford! More

by JMMEIS
Recommend Dealer
Yes
Employees Worked With
Todd Brekke
March 13, 2020

Best Servuce and deals in Central Illinois ! Really appreciate the techs in the service department, they are extremely helpful and friendly! The service department is what makes Mike Murphy Ford the be More

by drcs1970
Recommend Dealer
Yes
Employees Worked With
Nathan Noyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : All the service techs are great ! They go above and beyond !
March 12, 2020

We have purchased all of our family vehicles from Mike for over 30 years, and have always been pleased with the excellent service we received. More

by sumi5659
Recommend Dealer
Yes
Employees Worked With
Kevin, Jeremy in the service dept