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Mike Murphy Ford Inc - Service Center

Morton, IL

4.6
775 Reviews

775 Reviews of Mike Murphy Ford Inc - Service Center

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January 11, 2024

This dealership really takes care of their customers to me they go beyond what is expected of them when I need another vehicle I will be going to them. More

by EDWARDFUNCHES3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Wingfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 11, 2024

Great service. Great employees who genuinely care for their customers. Quality and satisfactory service was delivered. More

by tomasmichael87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Salvati
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alicia Holden
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 10, 2024

This is a great dealership they very helpful and would recommend to all my friends More

by hoyle5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin Berglin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Wingfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Englert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Gensler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kersen Cranwill
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 09, 2024

Mike Murphy Ford has always been a great car dealer for us. We've bought multiple cars from them and our service has been great. More

by RICK@MARKETPLACESELECTIONS.COM
Recommend Dealer
Yes
Employees Worked With
Jeremy Englert
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 31, 2023

Would recommend Mike Murphy Ford to purchase a car or truck and their service department is quite helpful and knowledgeable. More

by COOLEUELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Bergman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Berglin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Wingfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Englert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mitch Urbanc
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Gensler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kersen Cranwill
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 27, 2023

We are very pleased with the process in getting our new car. It took several weeks to close the deal, because of our busy schedule. We got a good price for the car, and we appreciate that. Thank you, Ant More

by DENNIS.RAPP
Recommend Dealer
Yes
Employees Worked With
ANTHONY DAVIS
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 26, 2023

I tried the service department and found the service manager rude and condescending. Mitch does NOT make your business one that I would frequent. horrible customer service. More

by angiehb78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robin Berglin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2023 -

Mike Murphy Ford Inc responded

We're sorry to hear that your service experience didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Mike Murphy Ford

December 26, 2023

Service guys reviewed my maintenance request, asked me if there were other services needed. They were polite and courteous! In the waiting room I was offered a beverage. And I spoke with Mr. Murphy himself! More

by rxint13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Gensler
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 24, 2023

Brian was above and beyond helpful. He explained everything well and kept me updated as much as possible through the process. I was very appreciative of his services. More

by Cboyette2829
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Wingfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Levi Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 22, 2023

Good service. When I am waiting for my vehicle Mike Murphy generally checks on the people in the waiting area, and even brings us fresh coffee. More

by BPOTTS97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin Berglin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Wingfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Englert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Gensler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kersen Cranwill
2.0
This rating includes all reviews, with more weight given to recent reviews.
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