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Mike Murphy Ford Inc - Service Center

Morton, IL

4.6
777 Reviews

777 Reviews of Mike Murphy Ford Inc - Service Center

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September 02, 2020

I didn’t receive any updates. I called the service department twice for updates and had to go in person twice for updates. They had my car for a total of 3 days. I did not receive a call when the car More

by sad22769
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Wingfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Englert
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pete Katus
Sep 04, 2020 -

Mike Murphy Ford Inc responded

Thank you for your feedback. We apologize for the lack of communication and any inconvenience it caused you. Please don’t hesitate to reach out to us directly if you would be willing to share some more information, or if there is anything we can do to turn this around for you. Thank you for choosing Mike Murphy Ford Inc., we hope you will give us another opportunity to serve you. We get it….Price Sells Cars! Mike Murphy Ford

September 01, 2020

Will charge for tests not performed. Make sure you take photos of odometer before AND after pickup. Have filed a complaint with the Better Business Bureau and filed fraudulant billing with Discover. This d More

by dbear
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mitch Urbanc
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Neill
Sep 03, 2020 -

Mike Murphy Ford Inc responded

Hello, We never like seeing that our service didn’t meet your expectations. We’d like to learn more about your experience if you don’t mind giving us a call. Mike Murphy Ford

Sep 03, 2020 -

dbear responded

Contact who? Have already spoke with the service manager regarding this issue and was told that the techs performed correct tests and that a refund for the hour labor would not be refunded. As the complaint states, we have taken the issue up with BBB and Discover. If you need more information, feel free to respond to our BBB complaint and Discover's inquiry.

August 30, 2020

The customer service from the entire staff is always amazing. I never leave unhappy with the service. I will never go anywhere else to buy a new vehicle or for service. More

by CLASSIELRW71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Salvati
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richie Geiger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fred Graham, Pete Katus
Aug 31, 2020 -

Mike Murphy Ford Inc responded

Hello, Thank you for your business and this review. We're happy to hear Richie, Fred, and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. We get it….Price Sells Cars! Mike Murphy Ford

August 27, 2020

The service department is always on top of it! We are buying our 4th vehicle this week and they always take care of the service needs. We won’t go anywhere else! More

by Jmoore0480
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch Urbanc
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Wertz
Aug 27, 2020 -

Mike Murphy Ford Inc responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. We get it….Price Sells Cars! Mike Murphy Ford

August 23, 2020

Professional service and quality repair performed on my 2016 lincoln mkz. My cars air conditioning is makingva noise and will be using this service center for that repair. More

by SWIMMIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Wertz
Aug 24, 2020 -

Mike Murphy Ford Inc responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Mike Murphy Ford Inc. Please don't hesitate to reach out if you need anything else. We get it….Price Sells Cars! Mike Murphy Ford

August 22, 2020

I appreciate you guys dearly for the hard work and communication that you provided to me while my Ford Explorer was with you. Mr. Murphy, your a great man and I’m honored to be able to call you my fri More

by cswilliams22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Wingfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Englert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mitch Urbanc
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mr. Murphy. Great man and I’m glad to be able to call him a friend., Pete Katus, Bob Wertz, Cody Gillespie, Kevin Neill
Aug 24, 2020 -

Mike Murphy Ford Inc responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Mike Murphy Ford Inc, we look forward to having you as one of our valued customers for many more years to come! We get it….Price Sells Cars! Mike Murphy Ford

August 22, 2020

Brought my car in for an oil change and a tire rotation. It was pretty standard visit. I do enjoy the friendliness of the employees and how professional they are. More

by EILERS.LUKE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Englert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Wertz
Aug 24, 2020 -

Mike Murphy Ford Inc responded

Thank you, Luke! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mike Murphy Ford Inc. We get it….Price Sells Cars! Mike Murphy Ford

August 21, 2020

They said my tires were bad and they took me home and picked me up the next day with 4 new tires on and saved me an accident by having new rubber before winter or if I travel thanks Mike Murphy More

by Fred middleton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch Urbanc
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pete Katus
Aug 22, 2020 -

Mike Murphy Ford Inc responded

Thank you for taking the time to share your thoughts on working with our team, Fred. We're glad to hear we delivered such a great experience! We get it….Price Sells Cars! Mike Murphy Ford

August 21, 2020

Mike Murphys service was great. Our oil change and tire rotation as well as checking all other important matters took place in 30 minutes. Thanks Mike More

by SNVHARRIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Englert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2020 -

Mike Murphy Ford Inc responded

Thank you so much for your kind words and for taking the time to leave us this wonderful feedback! We get it….Price Sells Cars! Mike Murphy Ford

August 21, 2020

Very helpful. Nice personnel. Checked my tires for steering problem, test drive it twice to see if the problem was a tire, it was. Put that route in the back and only charged me for a tire rotation. G More

by macmic6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Katus
Aug 22, 2020 -

Mike Murphy Ford Inc responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. We get it….Price Sells Cars! Mike Murphy Ford

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