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Mike Murphy Ford Inc - Service Center

Morton, IL

4.6
773 Reviews

773 Reviews of Mike Murphy Ford Inc - Service Center

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January 15, 2021

Good dealership that isn't pushy with people buying a new car. The service department has fair prices. Probably the fairest I've seen in a big dealership. I always reccomend them to people. More

by Colt1979
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Englert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pete Katus, Bob Wertz, Kevin Neill
Jan 16, 2021 -

Mike Murphy Ford Inc responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Mike Murphy Ford Inc. Please don't hesitate to reach out if you need anything else. We get it….Price Sells Cars! Mike Murphy Ford

January 15, 2021

Mike Murphy Ford consistently provides excellent customer service. Everyone imcluding service representatives, receptionist, sales staff, mechanics and owner are friendly and personable. The people in Servic More

by Pat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Englert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pete Katus
Jan 16, 2021 -

Mike Murphy Ford Inc responded

Pat, thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. We get it….Price Sells Cars! Mike Murphy Ford

January 15, 2021

Mike is correct when he says" PRICE SELLS CARS!". I SAY SERVICE AFTER THE SALE keeps me returning to.take advantage of those prices. After all, PM keeps a vehicle on the road and Mike has one of the best More

by slwflyr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Ekstam, Pete Katus
Jan 16, 2021 -

Mike Murphy Ford Inc responded

Thank you for your business and this review! We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. We get it….Price Sells Cars! Mike Murphy Ford

January 13, 2021

The guys in service are always prompt and helpful when I come and need something done. If there are problems other than what was scheduled they always call me to let me know. If they don't have a part to c More

by METALMAN-1953
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Englert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pete Katus, Kevin Neill
Jan 14, 2021 -

Mike Murphy Ford Inc responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Mike Murphy Ford Inc, we look forward to having you as one of our valued customers for many more years to come! We get it….Price Sells Cars! Mike Murphy Ford

January 12, 2021

I got a Bolt in my tire on Dec. 23rd at 3:45. I called Pete in the service Dept and told him of my delelmia. He said if you can get here by 4 I can get that repaired for you today. More

by Susan Pyles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Katus
Jan 12, 2021 -

Mike Murphy Ford Inc responded

Thank you, Susan, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Pete and the rest of our team, and we look forward to working with you again. We get it….Price Sells Cars! Mike Murphy Ford

January 12, 2021

We are very Very pleased with our new 2020 Edge ST.. We were also pleased with the results of the necessary trim replacement, We were/are pleased with the Dealership and our sales agent Nick Reece.. we l More

by Michael Bowers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Wertz, Kevin Neill
Jan 12, 2021 -

Mike Murphy Ford Inc responded

It's great to hear that Nick was able to help you out, Michael. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Mike Murphy Ford Inc! We hope you continue to enjoy your fancy, 2020 Edge ST! We get it….Price Sells Cars! Mike Murphy Ford

January 12, 2021

Outstanding service department! Those guys aim to please the customer and will Go above and beyond to do that. I highly recommend this service department! More

by drcs1970
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Katus, Bob Wertz
Jan 12, 2021 -

Mike Murphy Ford Inc responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! We appreciate your business! We get it….Price Sells Cars! Mike Murphy Ford

January 10, 2021

Always keep me informed and up to date on service being preformed. Go over any potential issues that may come up explaining problem, cost, and time needed for repairs. More

by bonnie_s70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Katus, Kevin Neill
Jan 10, 2021 -

Mike Murphy Ford Inc responded

Thank you, Bonnie, for choosing Mike Murphy Ford Inc, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! We get it….Price Sells Cars! Mike Murphy Ford

January 09, 2021

I had an oil change. they got me in right on time we're very prompt and the service manager was very courteous. Thank you More

by marybair
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Katus
Jan 10, 2021 -

Mike Murphy Ford Inc responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mike Murphy Ford Inc. We get it….Price Sells Cars! Mike Murphy Ford

January 09, 2021

Not sure who service person was. Whoever greets when enter service. I’ve usually worked with Bob Wertz. Greeted promptly and signed in. Work completed efficiently. More

by brf0711
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Wertz
Jan 10, 2021 -

Mike Murphy Ford Inc responded

Thanks for sharing your thoughts about your experience with Mike Murphy Ford Inc. We appreciate your business and hope to see you again soon! We get it….Price Sells Cars! Mike Murphy Ford

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