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Mike Murphy Ford Inc - Service Center

Morton, IL

4.6
775 Reviews

775 Reviews of Mike Murphy Ford Inc - Service Center

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January 27, 2021

We’ve purchased two vehicles from Mike Murphy and have been absolutely pleased from the purchase procedure along with the excellent service department. In fact, when we look for another vehicle we will lo More

by cyoung_25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Katus, Kevin Neill
Jan 28, 2021 -

Mike Murphy Ford Inc responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Mike Murphy Ford Inc. Please don't hesitate to reach out if you need anything else. We get it….Price Sells Cars! Mike Murphy Ford

January 27, 2021

Service guys were exceptional in greeting, explaining and assisting with my concern and didn’t make me feel inadequate at any time. Great group of guys.. great customer servuce More

by Tamaracochran0608
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bryan Wingfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Neill
Jan 28, 2021 -

Mike Murphy Ford Inc responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. We get it….Price Sells Cars! Mike Murphy Ford

January 26, 2021

I love coming to this dealership. Everyone here is so friendly and helpful. I recommend Mike Murphy Ford very highly. Keep up the good work More

by CINDY.DOBBINS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Wingfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Englert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Reece, Pete Katus, Bob Wertz, Cody Gillespie, Kevin Neill
Jan 27, 2021 -

Mike Murphy Ford Inc responded

Thank you, Cindy! We appreciate your business and look forward to providing you with the best service possible. Thank you for choosing Mike Murphy Ford Inc and for the wonderful feedback! We get it….Price Sells Cars! Mike Murphy Ford

January 24, 2021

This dealership is the best around! I have been a customer for 18 years! Friendly knowledgeable staff, that know their stuff! Wouldn’t go anywhere else More

by JBRUDER0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Englert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mitch Urbanc
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Reece, Todd Brekke, Pete Katus, Kevin Neill
Jan 25, 2021 -

Mike Murphy Ford Inc responded

Thank you for taking the time to share your thoughts on working with our team. We're so glad to hear that we've delivered such a great experience over the last 18 years. We appreciate you choosing us to service your vehicles. We get it….Price Sells Cars! Mike Murphy Ford

January 23, 2021

The service department brings keeps me coming back. Friendly service that is fast. Had a service loaner available and ready to go. All employees were followingpandemic precautions. More

by chrissydavidson2002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Englert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pete Katus
Jan 24, 2021 -

Mike Murphy Ford Inc responded

It's great to hear, Chrissy, that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Mike Murphy Ford Inc! We get it….Price Sells Cars! Mike Murphy Ford

January 22, 2021

Not very pleased. Put wrong oil in my truck. When I asked Jeremy told me my truck doesn’t know the difference. Won’t be back More

by bradleygoodapple
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeremy Englert
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pete Katus
Feb 08, 2021 -

Mike Murphy Ford Inc responded

Hello Bradley, Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. We will be sure to share your feedback with the team. We appreciate all feedback as it allows us to learn and see where we might need to make improvements. Please don't hesitate to reach out directly if you would like to share some more detail. Mike Murphy Ford

Feb 09, 2021 -

bradleygoodapple responded

I have responded twice to your dealerrater and still have no response to my complaint. Your survey system is about as xxxxty as the service I received

Feb 12, 2021 -

Mike Murphy Ford Inc responded

We do apologize for the error that occurred while having your oil changed, we are genuinely sorry. We are pleased our Service Department was able to correct the issue and make sure your vehicle was taken care of correctly. Providing a positive experience is our top priority here at Mike Murphy Ford and when we miss that mark we take it quite personally. Again, we do apologize for the error. Mike Murphy Ford

Feb 12, 2021 -

bradleygoodapple responded

The dealership did contact me And offered to change the oil again at no charge to myself. I appreciate them making it right

January 22, 2021

Great staff everyone was helpful and kind. Any questions I had were met in an honest fashion. I always get a second opinion to see if I'm being taken advantage of and Mike Murphy's was on point with everyth More

by Technition4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Wingfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Englert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Neill
Jan 24, 2021 -

Mike Murphy Ford Inc responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. We get it….Price Sells Cars! Mike Murphy Ford

January 21, 2021

Excellent customer service ...always thorough in explaining any issues our vehicles have...highly recommend this service department ...they got our vehicle in quickly for our oil change and the ser More

by kimmiewoods
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Wingfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Englert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pete Katus, Bob Wertz, Cody Gillespie, Kevin Neill
Jan 21, 2021 -

Mike Murphy Ford Inc responded

Thank you, Kimmie, we appreciate your business and our team looks forward to serving you again soon! We get it….Price Sells Cars! Mike Murphy Ford

January 19, 2021

Been using this dealership for years & would recommend them! Service people are always willing to help & try their best to satisfy us if we have any problem with our vehicles More

by J hutt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Katus
Jan 19, 2021 -

Mike Murphy Ford Inc responded

Thank you for choosing Mike Murphy Ford Inc, your feedback and rating mean a lot to us. We're glad we are always able to help, and we hope to see you again! We get it….Price Sells Cars! Mike Murphy Ford

January 17, 2021

Murphy Ford is the #1 place to shop for a vehicle and also get service for your vehicle. Mike Murphy is an awesome person to work with and salespeople are the best!!! More

by naomih_1999
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Katus
Jan 18, 2021 -

Mike Murphy Ford Inc responded

Thank you for your very kind review! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mike Murphy Ford Inc. We get it….Price Sells Cars! Mike Murphy Ford

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