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Mike Murphy Ford Inc - Service Center

Morton, IL

4.6
773 Reviews

773 Reviews of Mike Murphy Ford Inc - Service Center

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March 24, 2021

I bought a vehicle from them in 2018. I have had to have the clutch replaced twice at no charge. Now car is doing same thing again so took it in and they say it needs a lot of work on the transmission and i More

by HARLEYLEATHERS1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kevin Neill
Apr 10, 2021 -

Mike Murphy Ford Inc responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn’t meet the standards customers have come to expect, but reviews like this help us improve. If you don’t mind reaching out to us so that we can speak directly, we’d love to address your concerns in detail. Mike Murphy Ford

March 19, 2021

Nice folks! They performed warranty work on my Ford C-max that I had purchased elsewhere. Check-in was easy and they communicated promptly and professionally. More

by PrairieOgre
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Neill
Mar 19, 2021 -

Mike Murphy Ford Inc responded

It's great to hear that our service team able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Mike Murphy Ford Inc! We get it….Price Sells Cars! Mike Murphy Ford

March 17, 2021

Came in with a used vehicle that I only had one key for. Took care of me with no appointment and made me extra keys while I waited. More

by Rj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can’t remember who it was with a mask on
Mar 17, 2021 -

Mike Murphy Ford Inc responded

Thank you for taking the time to share your feedback with us, RJ. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. We get it….Price Sells Cars! Mike Murphy Ford

March 16, 2021

These guys are always very professional and courteous. Took care of me in a timely manner! Completely satisfied with the service! I will be back. More

by QDOG60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Katus
Mar 17, 2021 -

Mike Murphy Ford Inc responded

We appreciate your business and Pete and our team looks forward to serving you again soon! We get it….Price Sells Cars! Mike Murphy Ford

March 15, 2021

The service was good and fast. The guys are very informative and knowledgeable. Very happy with the way my car is running and all the information I got. More

by Ray
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Katus
Mar 15, 2021 -

Mike Murphy Ford Inc responded

Thanks for sharing your thoughts about your experience with Mike Murphy Ford Inc. We appreciate your business and hope to see you again soon! We get it….Price Sells Cars! Mike Murphy Ford

March 15, 2021

The wife is very happy with the service. She said they were great and experienced. They were fast and informative. She was doing work and felt like it went fast. More

by Ray
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Neill
Mar 15, 2021 -

Mike Murphy Ford Inc responded

Thank you, Ray, for choosing Mike Murphy Ford Inc, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! We get it….Price Sells Cars! Mike Murphy Ford

March 12, 2021

I received excellent, fast service - and a great value . Everyone in the service area was courteous and friendly. The waiting area was clean and roomy. More

by PAJ65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Wingfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Englert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pete Katus, Bob Wertz, Cody Gillespie, Kevin Neill
Mar 12, 2021 -

Mike Murphy Ford Inc responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent service experience here at Mike Murphy Ford Inc. We get it….Price Sells Cars! Mike Murphy Ford

March 10, 2021

Great service department. Take all my vehicles to them because they seem trustworthy and really very professional. I have purchased many reliable vehicles from them More

by Terry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Pete Katus, Bob Wertz, Cody Gillespie, Kevin Neill
Mar 10, 2021 -

Mike Murphy Ford Inc responded

Terry, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. We get it….Price Sells Cars! Mike Murphy Ford

March 09, 2021

Kevin, Jeremy, Pete and all the rest of your service dept are GREAT! Always smiling to greet customers and very helpful. Very happy to deal with MMFord More

by Asims
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bryan Wingfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Englert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pete Katus, Bob Wertz, Cody Gillespie, Kevin Neill
Mar 10, 2021 -

Mike Murphy Ford Inc responded

Thank you for the kind words for Kevin, Jeremy, Pete and our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. We get it….Price Sells Cars! Mike Murphy Ford

March 07, 2021

Great service as always by Mitch and and his team! They always take excellent care of Holly and I. Always spend the time to explain things to us. More

by POJO10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Englert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Neill
Mar 07, 2021 -

Mike Murphy Ford Inc responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mike Murphy Ford Inc. We get it….Price Sells Cars! Mike Murphy Ford

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