Mike Murphy Ford Inc - Service Center

Mike Murphy Ford is the worst dealership I have ever dealt with in my life. My hybrid Fusion was towed to their dealership in January 2021 and they have yet to diagnose it as of March 25, 2021. I purcha dealt with in my life. My hybrid Fusion was towed to their dealership in January 2021 and they have yet to diagnose it as of March 25, 2021. I purchased the car at another dealership in Morton, but it was sent to MMF since they’re the local Ford warranty repair shop. After a month and a half I called a few times and even stopped in the dealership just to see what was taking so long. They never communicated with me or the dealership I purchased it from. They ignored our calls many of times. After two months went by, the situation wasn’t getting resolved so I emailed them letting them know I would be calling corporate for assistance, since no one at MMF ever kept me in the loop or communicated with me. My car sat on MMF’s lot for nearly a quarter of a year and they didn’t work on it at all. They could not even tell me what the problem was because they probably spent a grand total of 10 minutes on it in nearly 3 months. The service manager, Mitch was very rude and didn’t apologize or explain what was happening. My car was sent back to where it came from apparently because they could not handle the fact that I escalated the situation, therefore they refused to do business with me. This is a very poor dealership and I would not recommend it to anyone. Price may sell cars, but bad attitudes and poor service won’t retain customers. Word of mouth travels fast! A McDonald’s run by 16 year olds at midnight would be more efficient than MMF! I wouldn’t even give them a 1 star, because honestly, a 1 star is a little excessive. More

Always have a positive experience when I take my cars to :Mike Murphy Ford. Mitch and his Service Department are always very helpful and efficient. Would not take my cars anywhere else. :Mike Murphy Ford. Mitch and his Service Department are always very helpful and efficient. Would not take my cars anywhere else. More

All good and staff was great. Car running fine and no problems thus far. Happy that the staff was friendly and willing to help me out. problems thus far. Happy that the staff was friendly and willing to help me out. More

I was very pleased with the service at mike Murphy Ford. They go above and beyond in order to help. They even worked me in on a very busy day They go above and beyond in order to help. They even worked me in on a very busy day More

I bought a vehicle from them in 2018. I have had to have the clutch replaced twice at no charge. Now car is doing same thing again so took it in and they say it needs a lot of work on the transmission and i the clutch replaced twice at no charge. Now car is doing same thing again so took it in and they say it needs a lot of work on the transmission and it is not covered. I have only had this car for 3 years and u want fix it. You sold to me. The car isn't even old enough to have transmission issues. I will not buy from this business again. First time Ford owner and it is the last time. More

Nice folks! They performed warranty work on my Ford C-max that I had purchased elsewhere. Check-in was easy and they communicated promptly and professionally. that I had purchased elsewhere. Check-in was easy and they communicated promptly and professionally. More

Came in with a used vehicle that I only had one key for. Took care of me with no appointment and made me extra keys while I waited. Took care of me with no appointment and made me extra keys while I waited. More

These guys are always very professional and courteous. Took care of me in a timely manner! Completely satisfied with the service! I will be back. Took care of me in a timely manner! Completely satisfied with the service! I will be back. More

The service was good and fast. The guys are very informative and knowledgeable. Very happy with the way my car is running and all the information I got. informative and knowledgeable. Very happy with the way my car is running and all the information I got. More

The wife is very happy with the service. She said they were great and experienced. They were fast and informative. She was doing work and felt like it went fast. were great and experienced. They were fast and informative. She was doing work and felt like it went fast. More