Mike Murphy Ford Inc - Service Center

So nice and professional, I had no problem getting in and out very quick and friendly also got me in a loaner without me having to ask out very quick and friendly also got me in a loaner without me having to ask More

Nick was very nice and very helpfully with the car definitely will be coming back everyone was very nice had a very nice time there definitely will be coming back everyone was very nice had a very nice time there More

We felt we had a brake problem....your service department examined and drove the vehicle and confirmed we do NOT. That this the honest and friendly service we have grown to appreciate. examined and drove the vehicle and confirmed we do NOT. That this the honest and friendly service we have grown to appreciate. More

The service dept crew are first rate. The work was done very quickly and the coffee was even good .The whole dealership is very clean and comfortable. very quickly and the coffee was even good .The whole dealership is very clean and comfortable. More

I am so glad I bought my car there. Great service and always helpful. Plus the car washes!! Will buy my next car from Mike Murphy’s because of the service and my sales person was ama I guess!! always helpful. Plus the car washes!! Will buy my next car from Mike Murphy’s because of the service and my sales person was ama I guess!! More

Once the part came in repair was completed in a timely manner As of 3-30 no problems Engine pick up is back to normal Valves pinged for the first trip from dealer but seems to have settled down manner As of 3-30 no problems Engine pick up is back to normal Valves pinged for the first trip from dealer but seems to have settled down More

Prompt, courteous service with a smile. Thank you Mike Murphy service department! I have been a customer for 7 years and have always felt my business is appreciated Murphy service department! I have been a customer for 7 years and have always felt my business is appreciated More

As always, excellent service. Pete is always welcoming and helpful. As a women it is nice to go to service not to be talked down to. Appreciate that. and helpful. As a women it is nice to go to service not to be talked down to. Appreciate that. More

Mike Murphy Ford is the worst dealership I have ever dealt with in my life. My hybrid Fusion was towed to their dealership in January 2021 and they have yet to diagnose it as of March 25, 2021. I purcha dealt with in my life. My hybrid Fusion was towed to their dealership in January 2021 and they have yet to diagnose it as of March 25, 2021. I purchased the car at another dealership in Morton, but it was sent to MMF since they’re the local Ford warranty repair shop. After a month and a half I called a few times and even stopped in the dealership just to see what was taking so long. They never communicated with me or the dealership I purchased it from. They ignored our calls many of times. After two months went by, the situation wasn’t getting resolved so I emailed them letting them know I would be calling corporate for assistance, since no one at MMF ever kept me in the loop or communicated with me. My car sat on MMF’s lot for nearly a quarter of a year and they didn’t work on it at all. They could not even tell me what the problem was because they probably spent a grand total of 10 minutes on it in nearly 3 months. The service manager, Mitch was very rude and didn’t apologize or explain what was happening. My car was sent back to where it came from apparently because they could not handle the fact that I escalated the situation, therefore they refused to do business with me. This is a very poor dealership and I would not recommend it to anyone. Price may sell cars, but bad attitudes and poor service won’t retain customers. Word of mouth travels fast! A McDonald’s run by 16 year olds at midnight would be more efficient than MMF! I wouldn’t even give them a 1 star, because honestly, a 1 star is a little excessive. More

Always have a positive experience when I take my cars to :Mike Murphy Ford. Mitch and his Service Department are always very helpful and efficient. Would not take my cars anywhere else. :Mike Murphy Ford. Mitch and his Service Department are always very helpful and efficient. Would not take my cars anywhere else. More