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773 Reviews of Mike Murphy Ford Inc - Service Center
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Verified Customer
May 30, 2021
Nathan is a God sent Angle when it comes to looking to purchase a vehicle he's very compassionate & patient, Mike Murphy is truly Blessed to have Nathan on his team,if you need a vehicle go visit purchase a vehicle he's very compassionate & patient, Mike Murphy is truly Blessed to have Nathan on his team,if you need a vehicle go visit More
by hnic4
Employees Worked With
May 29, 2021
Only dealership I go to. The guys in the service department are great and always helpful in keeping you informed about the service going on. Will continue to use them. department are great and always helpful in keeping you informed about the service going on. Will continue to use them. More
by bonnie_s70
Employees Worked With
Kevin Neill
May 28, 2021
This dealership was very friendly fixed my problem right away and had me in an out extremely fast. Mitch Urbana was extremely helpful and kind away and had me in an out extremely fast. Mitch Urbana was extremely helpful and kind More
by Krfulks
Employees Worked With
May 27, 2021
Excellent service! Fuel pump went out in my truck- had it towed to Mike Murphy- although no loaner was available everything was covered under warranty and they had it back to me in just a few days towed to Mike Murphy- although no loaner was available everything was covered under warranty and they had it back to me in just a few days More
by KField4
May 27, 2021
Very disappointed with the dealerships costumer service, on the sales floor and in service. I have been a loyal customer. I bought my first Explorer with Mike Murphy. Choose to go no where else to have it s on the sales floor and in service. I have been a loyal customer. I bought my first Explorer with Mike Murphy. Choose to go no where else to have it serviced. When looking to buy a 2020 explorer (NEW) and trade my other in the sales gentleman would not negotiate. He said “When your looking for a big girl car payment come back and see me.” I disappointedly walked away and continued my hunt at other dealerships. After finding what I was looking for at another Ford Dealership I bought my car. The vent rear vent broke a couple months after purchasing. I then called Mike Murphy (where I didn’t purchase my car to have them service the car and order the vent part), in November. It is now almost June and I have yet to get a call for the part or to get it fixed. Yesterday I called because for some reason my trunk wouldn’t release to open. My car is still under warranty. I asked what my options would be as they are VERY busy, 4 weeks out. I completely understand but I travel with my family for sports it’s hard when you can’t use your trunk. I was told by the service department, “ It looks like you didn’t buy your car from us so there is nothing we can do besides wait for an appointment.” Well I tried to buy my car from you, I have ONLY had this car serviced with you ... and yet I’m still treated like the black sheep. Where is the costumer service, I continue to try to spend my hard earned money with your company but am reassured I’m not a priority. More
by Alexis
May 26, 2021
Kevin continually goes above and beyond to make sure the highest level of customer service is met. He goes out of his way to make the experience pleasant and with the least amount of interruption to my sche highest level of customer service is met. He goes out of his way to make the experience pleasant and with the least amount of interruption to my schedule as possible. He is top notch!! More
by eshbok92
Employees Worked With
Kevin Neill
May 26, 2021
Great service. Diagnosed problem that was intermittent and causing allot of frustration for me when driving on highway. Provided me a loaner car. Only suggestion is to wipe down interior of loaner cars and causing allot of frustration for me when driving on highway. Provided me a loaner car. Only suggestion is to wipe down interior of loaner cars and keep fuel level on full when loaning. I had to immediately go to gas station when leaving dealership in loaner More
by SJKBSULLY
Employees Worked With
Kevin Neill
May 24, 2021
Great service and timely repair. Appointment was easy and staff is always professional. Enjoy looking at the new vehicles while waiting very clean facility that’s why I come here staff is always professional. Enjoy looking at the new vehicles while waiting very clean facility that’s why I come here More
by gmoore
