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Mike Murphy Ford Inc - Service Center

Morton, IL

4.6
773 Reviews

773 Reviews of Mike Murphy Ford Inc - Service Center

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June 11, 2021

Everytime we use Murphy Ford service, they make it easy and seamless for us. I highly recommend them and I am certain you will not be disappointed! More

by JMMEIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Wingfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pete Katus, Kevin Neill
Jun 11, 2021 -

Mike Murphy Ford Inc responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know! We get it….Price Sells Cars! Mike Murphy Ford

June 10, 2021

Pleasant staff. Short wait time with appointment. Explained things and made some suggestions to help keep my car running better. Will be a returning customer. More

by childersd
Recommend Dealer
Yes
Employees Worked With
Bryan Wingfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Englert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pete Katus, Cody Gillespie, Kevin Neill
Jun 10, 2021 -

Mike Murphy Ford Inc responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. We get it….Price Sells Cars! Mike Murphy Ford

June 09, 2021

Drove into the service entrance and someone greeted me as I stepped out of my vehicle. Walked straight to counter, let them know what was wrong. They got all my info and my loaner vehicle was ready for me to More

by CHUNT3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Wingfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Englert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pete Katus, Cody Gillespie, Kevin Neill
Jun 09, 2021 -

Mike Murphy Ford Inc responded

Thank you for your review! It's great to hear we could help you out in a timely manner. We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thanks for choosing Mike Murphy Ford Inc! We get it….Price Sells Cars! Mike Murphy Ford

June 09, 2021

We had an apptment and they got us in and service was performed quickly. Repairs were discovered and price information was shared and a timeline to help make financial decisions. More

by Fevandyke
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Katus, Cody Gillespie
Jun 09, 2021 -

Mike Murphy Ford Inc responded

Thank you so much for your review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Mike Murphy Ford Inc. Please don't hesitate to reach out if you need anything else! We get it….Price Sells Cars! Mike Murphy Ford

June 08, 2021

I TOOK MY CAR IN THEY GAVE ME A TIME FOR A OIL CHANGE AND THEY WERE RIGHT ON THEMONEY, I TAKE IT THERE BECAUSE WHEN THEY TELL YOU IT WILL BE DONE IT IS DONE ON TIME. More

by LARRY-RT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mitch Urbanc
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pete Katus, Kevin Neill, Bill Pomrenke
Jun 09, 2021 -

Mike Murphy Ford Inc responded

Thanks so much for your review, Larry! Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Mike Murphy Ford Inc--we look forward to having you as one of our valued customers for many more years to come! We get it….Price Sells Cars! Mike Murphy Ford

June 07, 2021

Quick, prompt service when I arrived. However, I was extremely disappointed that the service tech left dirty hand marks all over the inside headliner and visor. More

by kuberski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kevin Neill
Jun 21, 2021 -

Mike Murphy Ford Inc responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Mike Murphy Ford

June 07, 2021

MITCH WAS OUTSTANDING,PROFESSIONALISM,AND COURTESY A PLUS HE IS AN ASSET TO THE FORD COMPANY.He sets high standards and the employees need to fOLLOW HIS EXAMPLE. More

by David Jones
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
MITCH, Kevin Neill
Jun 07, 2021 -

Mike Murphy Ford Inc responded

Thank you, David, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. We get it….Price Sells Cars! Mike Murphy Ford

June 05, 2021

I took my car in for a check engine light. They all were so friendly and nice. Insured me everything would be ok and done correctly. Best service around. More

by Rita Nutaut
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Neill
Jun 06, 2021 -

Mike Murphy Ford Inc responded

Thank you so much for your kind words, Rita, and for taking the time to leave us this wonderful feedback! We get it….Price Sells Cars! Mike Murphy Ford

June 04, 2021

Didn't fix the problem but thanks anyway they said it was my tire but its not .The first time going to them they fixed my wheel bearing only on my passenger back tire and did not replace my driver back side More

by LAKEISHAHAMER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bryan Wingfield
1.0
This rating includes all reviews, with more weight given to recent reviews.
June 03, 2021

Very very pleased with the dealership everyone there us friendly and go out of their way to take care of whatever business you are there for. The service department is excellent More

by kennethhinmsn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Noyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Neill
Jun 04, 2021 -

Mike Murphy Ford Inc responded

Thank you, Kenneth, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! We get it….Price Sells Cars! Mike Murphy Ford

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