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Mike Murphy Ford Inc - Service Center

Morton, IL

4.6
775 Reviews

775 Reviews of Mike Murphy Ford Inc - Service Center

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July 17, 2021

Great customer service and assistance. Everyone I encountered was very kind and helpful. While other dealers are having bad attitude because of inventory problems due to covid this dealer was great! More

by GOLDENJO2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin Berglin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Wingfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Englert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pete Katus, Kevin Neill
Jul 18, 2021 -

Mike Murphy Ford Inc responded

Thank you for choosing Mike Murphy Ford Inc, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! We get it….Price Sells Cars! Mike Murphy Ford

July 16, 2021

Pete in the service center was great- very personable and accommodating. He had some questions about my fleet car arrangement and was very patient as I obtained the answers! More

by Moze
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Katus
Jul 16, 2021 -

Mike Murphy Ford Inc responded

Thank you for sharing your thoughts about your experience with Mike Murphy Ford Inc, we're glad that Pete and the team delivered such a great experience. We appreciate your business and hope to see you again soon! We get it….Price Sells Cars! Mike Murphy Ford

July 15, 2021

Great job replacing steering rack! Fast part order and fix! Forgot oil service reminder window sticker and to reset car dash oil service reminder. I’m assuming the oil was changed…. Thanks. More

by Suprs05
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Wingfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Englert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Neill
Jul 15, 2021 -

Mike Murphy Ford Inc responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. We get it….Price Sells Cars! Mike Murphy Ford

July 14, 2021

My salesman is great - Drew Quisenberry. Service area seems too busy to provide the type of service I expect. Competing dealerships provide superior service. Thanks. More

by Window
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Robin Berglin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Wingfield
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Englert
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2021 -

Mike Murphy Ford Inc responded

We are so pleased to hear that you had a positive experience working with Drew but it does sound like your service time with us was not what we normally provide for our customers. We never like seeing that our service didn’t meet your expectations. We’d like to learn more about your experience if you don’t mind giving us a call. Mike Murphy Ford

July 13, 2021

Keep up the great service. Have been bringing my Ford Focus here for years. Pass the word along for Ford to make a hatchback/ trunk like my 2008 Focus. I am a simple man who likes a simple car. More

by William David
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Katus
Jul 13, 2021 -

Mike Murphy Ford Inc responded

William, Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. We get it….Price Sells Cars! Mike Murphy Ford

July 12, 2021

Top notch service department, Mitch is the best Service Department Manager I have ever dealt with. We appreciate his honesty and knowledge, Mitch always goes above and beyond. More

by TROY.ERICKSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch Urbanc
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pete Katus
Jul 12, 2021 -

Mike Murphy Ford Inc responded

Thank you so much, Troy, for your excellent review! We are so glad that Mitch and our team had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Mike Murphy Ford Inc. Please don't hesitate to reach out if you need anything else. We get it….Price Sells Cars! Mike Murphy Ford

July 12, 2021

Couldn't or wouldn't helpWay to long to get service He Couldn't or wouldn't help Way to long to get service He said that it would be at least two months and no Saturday More

by Donschorr
Recommend Dealer
No
Employees Worked With
No idea
Jul 26, 2021 -

Mike Murphy Ford Inc responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Mike Murphy Ford

July 10, 2021

Good service fast good price would recommend to other people.will definitely come back for nest service appointment. Friendly helpfull customer service . Fat and good work More

by tkuhnp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin Berglin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Wingfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Englert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pete Katus, Kevin Neill
Jul 10, 2021 -

Mike Murphy Ford Inc responded

Thanks for your review! We are very happy to have provided you with such a positive experience! We sincerely value your recommendation and look forward to your next visit! We get it….Price Sells Cars! Mike Murphy Ford

July 09, 2021

Very friendly and good service personnel. Service was Very friendly and good service personnel. Service was quick. Answered my questions in words I could understand. I will bring my vehicle back here wh More

by BRENDAV227
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin Berglin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Wingfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Englert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Salesman Nick, Pete Katus, Kevin Neill
Jul 10, 2021 -

Mike Murphy Ford Inc responded

Brenda, thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! We get it….Price Sells Cars! Mike Murphy Ford

July 08, 2021

Bought a warranty and they avoid fixing anything. Since I am a girl they think I am dumb and don't know cars. But I do. Taking my car to my mechanic and will be back to prove I am not dumb and do know cars More

by KARARILEA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alicia Holden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2021 -

Mike Murphy Ford Inc responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Mike Murphy Ford

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