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Mike Murphy Ford Inc - Service Center

Morton, IL

4.6
773 Reviews

773 Reviews of Mike Murphy Ford Inc - Service Center

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July 28, 2021

Attention to detail is key for me and they do a great job. The staff is always friendly and answered all questions for me. Thanks! More

by MB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Englert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Neill
Jul 28, 2021 -

Mike Murphy Ford Inc responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Mike Murphy Ford Inc, we look forward to having you as one of our valued customers for many more years to come! We get it….Price Sells Cars! Mike Murphy Ford

July 26, 2021

Got in on time. Explained to me what was done afterwards. Answered my questions. Got it put thru car wash for me. Always friendly. Not ever kept waiting. Always reminder of appt and follow up call More

by Valdorich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Katus, Kevin Neill
Jul 26, 2021 -

Mike Murphy Ford Inc responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! We get it….Price Sells Cars! Mike Murphy Ford

July 24, 2021

Did a great job and had great customer service. Will make sure to take my and car back to mike Murphy for future oil changes. More

by imawlkr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Wingfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2021 -

Mike Murphy Ford Inc responded

Thank you for taking the time to share your thoughts on working with Bryan and our team. We're glad to hear we delivered such a great experience! We get it….Price Sells Cars! Mike Murphy Ford

July 24, 2021

The day of your vehicle appointment Your vehicle should The day of your vehicle appointment Your vehicle should be checked that day no later than the next. You should be called and told what's going on wi More

by cdbizzness
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin Berglin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Wingfield
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Englert
4.0
This rating includes all reviews, with more weight given to recent reviews.
July 23, 2021

Friendly and fast service. Bryan took care of us and was super nice. Will definitely be coming back in the future. As someone who has anxiety about new places this went smooth and easy. More

by Y2KBAB2V
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Wingfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2021 -

Mike Murphy Ford Inc responded

It's great to hear that Bryan and the team were so helpful to you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Mike Murphy Ford Inc! We get it….Price Sells Cars! Mike Murphy Ford

July 22, 2021

Brought my truck in they diagnosed it as one thing paid $350. I did not even get it out of the lot and it was doing the same thing I brought it in for. They then had it for a week to change spark plugs and More

by SDesmarais13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Robin Berglin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Wingfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Englert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pete Katus, Kevin Neill
Aug 05, 2021 -

Mike Murphy Ford Inc responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully we can get to the bottom of this. Mike Murphy Ford

July 20, 2021

Great place, Jeremy is awesome and always helpful! The place is clean, always helpful and friendly. Not sure what else to say, I highly recommend them in sales and service. More

by Pattyduckwiler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Englert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pete Katus as well
Jul 21, 2021 -

Mike Murphy Ford Inc responded

Thank you for taking the time to share your feedback with us, Patty. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. We get it….Price Sells Cars! Mike Murphy Ford

July 19, 2021

I will only take our vehicles here even though we live in Lewistown. Your people in the service department are the best I have worked with any where. Excellent customer service. More

by Dean Clary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Katus, Kevin Neill
Jul 20, 2021 -

Mike Murphy Ford Inc responded

We appreciate your business and our team looks forward to serving you again soon! We get it….Price Sells Cars! Mike Murphy Ford

July 17, 2021

Great customer service and assistance. Everyone I encountered was very kind and helpful. While other dealers are having bad attitude because of inventory problems due to covid this dealer was great! More

by GOLDENJO2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin Berglin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Wingfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Englert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pete Katus, Kevin Neill
Jul 18, 2021 -

Mike Murphy Ford Inc responded

Thank you for choosing Mike Murphy Ford Inc, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! We get it….Price Sells Cars! Mike Murphy Ford

July 16, 2021

Pete in the service center was great- very personable and accommodating. He had some questions about my fleet car arrangement and was very patient as I obtained the answers! More

by Moze
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Katus
Jul 16, 2021 -

Mike Murphy Ford Inc responded

Thank you for sharing your thoughts about your experience with Mike Murphy Ford Inc, we're glad that Pete and the team delivered such a great experience. We appreciate your business and hope to see you again soon! We get it….Price Sells Cars! Mike Murphy Ford

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