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Mike Murphy Ford Inc - Service Center

Morton, IL

4.6
773 Reviews

773 Reviews of Mike Murphy Ford Inc - Service Center

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August 26, 2021

This is the only dealership I trust with my car - and I travel all over the U.S., so have had services done elsewhere. They thoroughly check my 2009 Ford Escape every time I am there, reassure me when nee More

by ledempsey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin Berglin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Englert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt
Aug 26, 2021 -

Mike Murphy Ford Inc responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mike Murphy Ford Inc. We get it….Price Sells Cars! Mike Murphy Ford

August 20, 2021

Best Ford dealer ever and Peter is amusing, took three tries to get requested services completed. If they don’t get it correct the first few times they are diligent in the numerous following attempts. Wel More

by KL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Katus
Aug 23, 2021 -

Mike Murphy Ford Inc responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. We get it….Price Sells Cars! Mike Murphy Ford

August 13, 2021

Because of our business we need lmmediate service. Our equipment is on a roll all the time, no down time. Mike Murphy handled perfectly. Thanks More

by Jakevm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Wingfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mich
Aug 14, 2021 -

Mike Murphy Ford Inc responded

Thank you so much for your excellent review, Jake! We are so glad that we had the opportunity to work with, you and we are thrilled that you found your experience with us to be a positive one at Mike Murphy Ford Inc. Please don't hesitate to reach out if you need anything else. We get it….Price Sells Cars! Mike Murphy Ford

August 12, 2021

Brakes were a problem. First they said it could be 2 weeks and they had them fixed the next day. The people we talked to were very helpful More

by timwhitehurst
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin Berglin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pete Katus
Aug 12, 2021 -

Mike Murphy Ford Inc responded

Thank you so much for your kind words, Tim, and for taking the time to leave us this wonderful feedback! We get it….Price Sells Cars! Mike Murphy Ford

August 12, 2021

Murphy Ford always takes care of my needs. All the people in the service department are great. They seem to always take care of my needs quickly. More

by tttarter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin Berglin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Wingfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Englert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pete Katus, Kevin Neill
Aug 12, 2021 -

Mike Murphy Ford Inc responded

We are very happy to provide you with such a positive experiences! We sincerely value your business and look forward to your next visit. We get it….Price Sells Cars! Mike Murphy Ford

August 12, 2021

I appreciated the fact that they squeezed in getting my brake pads fixed the same day as my oil change. With no loaner vehicles available, I would’ve had to take my business elsewhere More

by pmcraig67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch Urbanc
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pete Katus
Aug 12, 2021 -

Mike Murphy Ford Inc responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mike Murphy Ford Inc. We get it….Price Sells Cars! Mike Murphy Ford

August 11, 2021

I Was told by a service writer they were focused on vehicles only bought at this dealership even though mine has Ford extended warranty. It would be 4 to 6 weeks for an appointment. More

by Simpssw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Pete Katus
Aug 25, 2021 -

Mike Murphy Ford Inc responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. Unfortunately between Covid hitting and then parts shortages it has caused delays across the entire automotive industry and has many dealerships service departments backed up. Again we apologize for the long wait times. Mike Murphy Ford

August 11, 2021

Service Dept. is well staffed and organized.Work seems to be of good quality, completed on time. Complimentary car wash was provided. Would recommend to friends. More

by NJMIDD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Katus
Aug 12, 2021 -

Mike Murphy Ford Inc responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! We get it….Price Sells Cars! Mike Murphy Ford

August 10, 2021

Great job! Quick service even when they did two additional quick fixes that I asked for while I was at my service appoint! Thanks Bryan! More

by nevellah22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Wingfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2021 -

Mike Murphy Ford Inc responded

It's great to hear that Bryan was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Mike Murphy Ford Inc! We get it….Price Sells Cars! Mike Murphy Ford

August 08, 2021

The service department took car of my ac problem quickly once I brought my car in when it acted up. I appreciate what Jeremy, Bryan and Pete did to quickly get it fixed and back to me. They are a good se More

by Catahoulaowner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Wingfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Englert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Actual mechanics that worked on my car , Pete Katus
Aug 08, 2021 -

Mike Murphy Ford Inc responded

Thank you for choosing Mike Murphy Ford Inc, your feedback and rating mean a lot to us. We're glad Jeremy, Bryan, and Pete were able to help, and we hope to see you again! We get it….Price Sells Cars! Mike Murphy Ford

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