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Mike Murphy Ford Inc - Service Center

Morton, IL

4.6
773 Reviews

773 Reviews of Mike Murphy Ford Inc - Service Center

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September 06, 2021

Thanks for Brandon a sales rep we were able to drop our van off for service sooner than expected!He has helped us purchase cars and has has went above and beyond to help us get a car even though they didn’ More

by Chuckklausing
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Salvati
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Englert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pete Katus, Kevin Neill
Sep 06, 2021 -

Mike Murphy Ford Inc responded

Thank you for your business and this review. We're happy to hear that Brandon and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. We get it….Price Sells Cars! Mike Murphy Ford

September 04, 2021

Service was excellent. People were very nice and they knew what they were doing. Waiting room was clean and very spacious. They did everything I asked them to do in a fair amount of time. More

by JRNICHOLS53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Wingfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Englert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Neill
Sep 06, 2021 -

Mike Murphy Ford Inc responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. We get it….Price Sells Cars! Mike Murphy Ford

September 03, 2021

Always good customer service.when I run into problems they find a solution. Also they will get you a loaner car which helps do much. Thank you! More

by Cathy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin Berglin
3.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Wingfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Englert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pete Katus, Kevin Neill
Sep 03, 2021 -

Mike Murphy Ford Inc responded

Cathy, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Mike Murphy Ford Inc. Please don't hesitate to reach out if you need anything else. We get it….Price Sells Cars! Mike Murphy Ford

September 02, 2021

Still waiting on parts to fix my truck. Been waiting all most 3 month's. Glad it's just a window problem. NOT A HAPPY CAMPER. You think you figure something out. 3 months what's odds of me or my friends an More

by John
Customer Service
Recommend Dealer
Yes
Employees Worked With
Jeremy Englert
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2021 -

Mike Murphy Ford Inc responded

John, We never like seeing that our service didn’t meet your expectations. We’d like to learn more about your experience if you don’t mind giving us a call. We get it….Price Sells Cars! Mike Murphy Ford

September 02, 2021

I hadGreat coustomer service they had my daughters car in and out and still going strong . Happy with my Ford dealership. would recommend this place to everyone More

by Mikeherm83
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin Berglin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Englert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2021 -

Mike Murphy Ford Inc responded

Mike, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. We get it….Price Sells Cars! Mike Murphy Ford

September 02, 2021

Always get excellent service from Mike Murphy Ford. They truly do care and go the extra mile for their customers. Great job as always. Thanks! More

by mikeallison0
Recommend Dealer
Yes
Employees Worked With
Robin Berglin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Englert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2021 -

Mike Murphy Ford Inc responded

Mike, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Mike Murphy Ford Inc, we look forward to having you as one of our valued customers for many more years to come! We get it….Price Sells Cars! Mike Murphy Ford

September 02, 2021

Overall the service was great. The man checking me out acted discussed when I told him I wanted to pay with my reward points, as he had to start his check out all over again. I kind of thought someone wou More

by CYNBALL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Englert
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2021 -

Mike Murphy Ford Inc responded

Thank you for your feedback! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mike Murphy Ford Inc. We get it….Price Sells Cars! Mike Murphy Ford

September 01, 2021

I wish the oil change and tire rotation didn't take as long as it did! I love the dealership I just lose patience after a long wait More

by stephen_reiner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin Berglin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Wingfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Englert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pete Katus, Kevin Neill
Sep 01, 2021 -

Mike Murphy Ford Inc responded

Thanks for sharing your thoughts, Stephen, about your experience with Mike Murphy Ford Inc. We appreciate your business and regret the unusually long wait. If you would like to discuss your visit further please feel free to reach out to us directly. We get it….Price Sells Cars! Mike Murphy Ford

September 01, 2021

The service for my vechicle was efficient.and courteous. I was informed of the inspection results and given options. I am very appreciative of being told that the work I needed would be covered by the ext More

by Kimrey2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Englert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2021 -

Mike Murphy Ford Inc responded

Thank you for choosing Mike Murphy Ford Inc, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! We get it….Price Sells Cars! Mike Murphy Ford

September 01, 2021

This was my second visit for service since buying this vehicle February 2021. My sales man is Paul Ekstam & he was super helpful & very professional. The buying experience & service has been excellent & I More

by TGHENRY51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin Berglin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Wingfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2021 -

Mike Murphy Ford Inc responded

Thom, We appreciate your business, Paul and our team looks forward to serving you again soon! We get it….Price Sells Cars! Mike Murphy Ford

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