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Mike Murphy Ford Inc - Service Center

Morton, IL

4.6
775 Reviews

775 Reviews of Mike Murphy Ford Inc - Service Center

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October 01, 2021

My name is Daniel Cruz i will stop using the services because about a month I took my PT cruise 2006 car for a light did not turn off on the dashboard they charged me $800 but the light on the dashboard More

by Daniel Cruz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Pete Katus
Oct 16, 2021 -

Mike Murphy Ford Inc responded

Thank you, Daniel. Management will be in touch to discuss things further. Mike Murphy Ford

September 26, 2021

•Personalized care.•Concern for the problems that car •Personalized care. •Concern for the problems that car repair/servicing can present to custonres. •Professional culture among staff. More

by M.P.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
New guy, only there about a month. Went the extra mile for me., Pete Katus, Kevin Neill
Sep 26, 2021 -

Mike Murphy Ford Inc responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mike Murphy Ford Inc. We get it….Price Sells Cars! Mike Murphy Ford

September 25, 2021

Very friendly and prompt service. Took less than 45 minutes to complete. Will return for service. More

by AJS4586
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin Berglin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Wingfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Englert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pete Katus, Kevin Neill
Sep 26, 2021 -

Mike Murphy Ford Inc responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. We get it….Price Sells Cars! Mike Murphy Ford

September 25, 2021

The Service Department was incredibly helpful when I stopped by with a “check engine” problem with my 2011 F250. The staff addressed my problem and I was on my way before I could even finish my coffee. More

by danmaxson218
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin Berglin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2021 -

Mike Murphy Ford Inc responded

It has been a pleasure serving you, Dan. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Mike Murphy Ford Inc, we look forward to having you as one of our valued customers for many more years to come! We get it….Price Sells Cars! Mike Murphy Ford

September 24, 2021

The quality of work is good, but if you hear a certain noise have the service manager ride with you so you can confirm what you're both hearing together More

by Remymar08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bryan Wingfield
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Englert
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pete Katus, Kevin Neill
Oct 08, 2021 -

Mike Murphy Ford Inc responded

Providing a positive experience is our top priority, and we'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. Mike Murphy Ford

September 23, 2021

Super service coordinator, super shop manager, super considerate staff, very accommodating. This is a super dealership including the owner. More

by mary.ann.preston
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin Berglin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Wingfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Englert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pete Katus, Kevin Neill
Sep 24, 2021 -

Mike Murphy Ford Inc responded

Mary Ann, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! We get it….Price Sells Cars! Mike Murphy Ford

September 23, 2021

I appreciated how we were kept informed during our repair. Everyone we spoke with was professional and polite. More

by butterflies1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch Urbanc
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pete Katus
Sep 24, 2021 -

Mike Murphy Ford Inc responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! We get it….Price Sells Cars! Mike Murphy Ford

September 21, 2021

I always enjoy my sevice at Mike Murphy. All of the service techs are great, and the work was done in a timely fashion More

by hifi196383
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin Berglin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pete Katus
Sep 22, 2021 -

Mike Murphy Ford Inc responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. We get it….Price Sells Cars! Mike Murphy Ford

September 21, 2021

Always nice. Helpful . Always good service.. fast. Tells you what is happening and what needs to be worked on More

by Cathy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Katus
Sep 22, 2021 -

Mike Murphy Ford Inc responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, Cathy, for choosing Mike Murphy Ford Inc! We get it….Price Sells Cars! Mike Murphy Ford

September 18, 2021

Prompt service and friendly staff. Highly recommend. I have been using Mike Murphy Ford for years and always have had friendly service. More

by jbakirdan1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Wingfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mitch Urbanc, Pete Katus
Sep 19, 2021 -

Mike Murphy Ford Inc responded

Thank you for choosing Mike Murphy Ford Inc, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! We get it….Price Sells Cars! Mike Murphy Ford

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