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Mike Murphy Ford Inc - Service Center

Morton, IL

4.6
773 Reviews
Call Service Center (309) 328-8171

773 Reviews of Mike Murphy Ford Inc - Service Center

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October 26, 2021

I came in for “the works” package for my car. I forgot my coupon for 52.95 and mentioned it to the service person. She gave me a look and said no way she could give me that price. Then hands me an estimate f More

by zonacub44
Price
Recommend Dealer
No
Employees Worked With
Robin Berglin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pete Katus
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Nov 09, 2021 -

Mike Murphy Ford Inc responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Mike Murphy Ford

October 23, 2021

I get my car serviced every time it’s due and it’s always a enjoyable expience I’ll always be back More

by Truckin 56_99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Wingfield
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Englert
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pete Katus, Kevin Neill
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Oct 24, 2021 -

Mike Murphy Ford Inc responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. We get it….Price Sells Cars! Mike Murphy Ford

October 23, 2021

Over all the years I have used this service center, I have always been satisfied with the work they have done on my vans. If I have questions, they are good about answering and explaining. More

by silver333
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Katus, Kevin Neill
Report | Print
Oct 24, 2021 -

Mike Murphy Ford Inc responded

It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Mike Murphy Ford Inc! We get it….Price Sells Cars! Mike Murphy Ford

October 22, 2021

Great service! Awesome, friendly staff! Visit was enjoyable. Thanks and I look forward to the next visit! More

by njwatson.nw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Wingfield
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Englert
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pete Katus
Report | Print
Oct 24, 2021 -

Mike Murphy Ford Inc responded

We appreciate your business and our team looks forward to serving you again soon! We get it….Price Sells Cars! Mike Murphy Ford

October 20, 2021

Service has always been good. Prices have really increased. Will probably check around for future oil changes. More

by kampmk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Wingfield
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 20, 2021 -

Mike Murphy Ford Inc responded

Thank you for your business. We appreciate you taking the time to leave us your feedback. We'll be sure to share your comments with our team. If you'd like to discuss things further, please reach out to us at your convenience. We get it….Price Sells Cars! Mike Murphy Ford

October 20, 2021

Good people to work with. They work with you and for you, not against you. Always fair with great sense of humor. More

by William_jenkins_441
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Englert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pete Katus, Kevin Neill
Report | Print
Oct 20, 2021 -

Mike Murphy Ford Inc responded

Thank you for choosing Mike Murphy Ford Inc, William, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! We get it….Price Sells Cars! Mike Murphy Ford

October 19, 2021

I had to go back in after service was “finished “ and request AGAIN to check a warning light that was still on. Obviously, it had not been checked, even though I mentioned it on arrival. More

by maurama01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Bergman
3.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Brekke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Wingfield
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 20, 2021 -

Mike Murphy Ford Inc responded

Thank you for your feedback. Please don't hesitate to reach out us directly to discuss how we can resolve this issue. We appreciate your business and apologize for any inconvenience. Thank you for choosing Mike Murphy Ford Inc. We get it….Price Sells Cars! Mike Murphy Ford

October 17, 2021

Mitch and Pete went above and beyond! They are a great asset to the company! Thank you both! More

by dustynsmith91
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch Urbanc
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pete Katus
Report | Print
Oct 18, 2021 -

Mike Murphy Ford Inc responded

Dusty, Thank you so much for your kind words for Mitch and Pete, and for taking the time to leave us this wonderful feedback! We get it….Price Sells Cars! Mike Murphy Ford

October 17, 2021

Great service they were fast and they did an amazing job. They were very prompt More

by Ray
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Katus
Report | Print
Oct 18, 2021 -

Mike Murphy Ford Inc responded

Ray, We are very happy to hear Pete provided you with such a positive experience! We sincerely value your business and look forward to your next visit. We get it….Price Sells Cars! Mike Murphy Ford

October 17, 2021

Great job and not waiting long .Friendly.No problem only the low tire so I guess I need air in tires More

by onefluffycat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Brekke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Hart
Report | Print
Oct 18, 2021 -

Mike Murphy Ford Inc responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Mike Murphy Ford Inc, we look forward to having you as one of our valued customers for many more years to come! We get it….Price Sells Cars! Mike Murphy Ford

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