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Mike Murphy Ford Inc - Service Center

Morton, IL

4.6
775 Reviews

775 Reviews of Mike Murphy Ford Inc - Service Center

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November 25, 2021

Extremely cordial and polite. Did not recommend a lot of unnecessary service, told me what was starting to show some wear, but assured me nothing needed any service at this time. Like that honesty. More

by atrain7178
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Gensler
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Reece
Nov 26, 2021 -

Mike Murphy Ford Inc responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! We get it….Price Sells Cars! Mike Murphy Ford

November 23, 2021

Great service from start to finish. Got me in right on time and done very quickly. More

by d.schaufelberg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Katus
Nov 24, 2021 -

Mike Murphy Ford Inc responded

It's great to hear that Pete was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Mike Murphy Ford Inc! We get it….Price Sells Cars! Mike Murphy Ford

November 21, 2021

Although the quality of the repair work was good. I was disappointed with their communication. They could do better keeping their customers informed about the status of the repairs. More

by Jessesdg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeremy Englert
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2021 -

Mike Murphy Ford Inc responded

We're sorry, Jesse, that you didn't have a completely satisfying visit. Thank you for your contact information and our management team will be reaching out to you shortly to discuss your experience. Thank you for your time, and hopefully, we can get to the bottom of this. Mike Murphy Ford

November 21, 2021

They made the process of buying a car from start to finish very easy and enjoyable More

by PEEKABOO3102
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin Berglin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Wingfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Englert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Gensler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pete Katus, Kevin Neill
Nov 21, 2021 -

Mike Murphy Ford Inc responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. We get it….Price Sells Cars! Mike Murphy Ford

November 17, 2021

The bare minimum was done. I asked for my tire pressures to be checked and I know they weren’t because when I pulled into my garage the tired pressure light came on. I aired the tired up thinking maybe I ra More

by Fusion
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bryan Wingfield
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2021 -

Mike Murphy Ford Inc responded

We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Mike Murphy Ford

November 16, 2021

Took too long. Left grease on front seats. Lost tire cap. Repaired flat tire but left plug sticking 1" out of tire. More

by Waldo777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Pete Katus
Nov 30, 2021 -

Mike Murphy Ford Inc responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Mike Murphy Ford

November 15, 2021

Excellent service department. Excellent owner. I would highly recommend this dealership to everyone I know. More

by J
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith, Mitch, Garrett
Nov 16, 2021 -

Mike Murphy Ford Inc responded

We appreciate your business and our team looks forward to serving you again soon! We get it….Price Sells Cars! Mike Murphy Ford

November 14, 2021

Helpful staff with appropriate wait time for service requested. Definitely recommend for all of your Ford needs! More

by A Hill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan McIntosh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2021 -

Mike Murphy Ford Inc responded

Thank you for choosing Mike Murphy Ford Inc, your feedback and rating mean a lot to us. We're glad Bryan was able to help, and we hope to see you again! We get it….Price Sells Cars! Mike Murphy Ford

November 12, 2021

Service Rep Pete was not pleasant talked down to me. Kept rushing through everything like he couldn’t get done fast enough. I was the only one I. Service Area More

by murphycherie793
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Pete Katus
Nov 26, 2021 -

Mike Murphy Ford Inc responded

Cherie, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Mike Murphy Ford

November 11, 2021

I don't give many reviews but I will say this I needed a repair on my delivery truck ASAP and they got me in diagnosed and repaired it within 48 Hours service was excellent. Without my truck we're dead in t More

by thegreatphilneri
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin Berglin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Wingfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Englert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pete Katus, Kevin Neill
Nov 11, 2021 -

thegreatphilneri responded

Thank you very much the only bummer was I couldn't find my 10% off coupon

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