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Mike Murphy Ford Inc - Service Center

Morton, IL

4.6
775 Reviews

775 Reviews of Mike Murphy Ford Inc - Service Center

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November 25, 2022

Anthony Davis and Levi Smith are absolutely amazing ! Would 100% recommend to anyone looking to get a new vehicle! More

by Haley Sutherland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ANTHONY DAVIS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Levi Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2022

My experience with this dealer was terrible; 1) they quoted me over twice as much to complete the same repair as a very reputable company 2) I could by the parts from FordParts.com for nearly as half as More

by Begner8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bryan Wingfield
1.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Gensler
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2022 -

Mike Murphy Ford Inc responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Mike Murphy Ford

May 19, 2022

Fast service, we appreciate the service advisors making sure the job is done right and contacting us when it’s done More

by Ktulrich3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Englert
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2022 -

Mike Murphy Ford Inc responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Mike Murphy Ford Inc, we look forward to having you as one of our valued customers for many more years to come! We get it….Price Sells Cars! Mike Murphy Ford

May 15, 2022

They were timley and good communition. Service is good. I'm just writing words now. More

by Jphocean
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin Berglin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Wingfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Englert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Gensler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pete Katus
May 16, 2022 -

Mike Murphy Ford Inc responded

We are very happy to have provided you with such a positive service experience! We sincerely value your business and look forward to your next visit. We get it….Price Sells Cars! Mike Murphy Ford

May 03, 2022

Got me in fast very friendly service people had a rental car for me to use More

by Dakato
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin Berglin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Wingfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2022 -

Mike Murphy Ford Inc responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! We get it….Price Sells Cars! Mike Murphy Ford

May 03, 2022

Just review the paper work and this is the right service person sorry for the inconvenience More

by Dakato
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Robin Berglin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Englert
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2022 -

Mike Murphy Ford Inc responded

Thanks for sharing your thoughts about your experience with our dealership. We appreciate your business and hope to see you again soon! We get it….Price Sells Cars! Mike Murphy Ford

April 30, 2022

Friendly and very helpful, parking lot is to close together we had a ding in our car door from someone who parked next to me More

by DEWEESETIMES4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Gensler
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2022 -

Mike Murphy Ford Inc responded

Our goal is to make sure everyone who walks through the door leaves happy. We are sorry to hear about the ding on your door. We do appreciate your business and thank you again for choosing Mike Murphy Ford Inc! We get it….Price Sells Cars! Mike Murphy Ford

April 29, 2022

Worked on DEF problem. It cost me 1000.00 and drove it50 miles. Broke again and it’s aDEF problem. Will have to have it towed. And they can’t get me in for two weeks. Shoul More

by kingranch18140
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Pete Katus
April 27, 2022

Matt and Robin were great they tag teamed up to get me in and out of there first thing in the morning. Then when I came back to pickup my car in the same day, Robin was great to my little guy. They were very More

by Bethy983
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin Berglin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Gensler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2022 -

Mike Murphy Ford Inc responded

Bethy, Thank you for taking the time to share your feedback with us. Matt and Robin work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. We get it….Price Sells Cars! Mike Murphy Ford

April 26, 2022

Excellent experience as always. I have a lot of miles on my car and these are the people I trust to make sure I can keep it running - until I can buy a car from them. More

by ledempsey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Gensler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Morgan
Apr 28, 2022 -

Mike Murphy Ford Inc responded

We appreciate your business and our team looks forward to serving you again soon! We get it….Price Sells Cars! Mike Murphy Ford

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