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Mike Murphy Ford Inc - Service Center

Morton, IL

4.6
775 Reviews

775 Reviews of Mike Murphy Ford Inc - Service Center

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April 09, 2023

They do an amazing job with fast friendly service everytime I get my vehicle serviced More

by Kathy Prisby
Recommend Dealer
Yes
Employees Worked With
Robin Berglin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Wingfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Englert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Gensler
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 09, 2023

Great customer service, they were very understanding when my husband was late for our oil change! More

by MILLERTEXAS2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Wingfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 07, 2023

Took out extended warranty so i would maybe save money down the road if i had and exspensive repairs. Engine light came on,took it to Murpys . They said it was a pressure relief valve for the fuel system. More

by LARPYLAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mitch Urbanc
1.0
This rating includes all reviews, with more weight given to recent reviews.
Levi Smith
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2023 -

Mike Murphy Ford Inc responded

We're sorry to hear that your experience didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Mike Murphy Ford

Apr 12, 2023 -

LARPYLAR responded

I did come in and talk with your manager. Nothing was resolved. I done fixed it for 70 dollars and 20 minutes to put it on. Your service department wanted over 500.00 to fix it, really. So i will not ever buy from you or recommend anyone to you. Your 3k bumper to bumper warranty is a joke. You wont get anymore money out of my pocket. You should be ashamed of shady practices as this was for sure.

April 06, 2023

The staff are always friendly and recognize me. The usually get my car issues addressed. More

by KITBIEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Wingfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Englert
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 01, 2023

Very easy to get an appointment. Desk personnel were very courteous & helpful. Cost was fair & reasonable. Will always have work done at Mike Murphy Ford. Quick easy in & out f More

by Sheri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Gensler
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 25, 2023

Great place to buy a vehicle. We have recommended this to multiple people. Very good luck with service as well and very accommodating. More

by thanauer1213
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember the name
March 25, 2023

Service department never goes over checklist with customer. Poor attitude from employees when asked questions. Left all supplies inside vehicle after oil change. Plastic wrap on seat and paper mat o More

by KOCHER.JACOB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No names
Mar 28, 2023 -

Mike Murphy Ford Inc responded

We're sorry to hear that your experience didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Mike Murphy Ford

March 24, 2023

Very kind friendly service. Had to wait a little. Receptionist forgot I was there waiting. More

by mss61742
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Kevin Towle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alicia Holden
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 22, 2023

service was good, timely and explained after getting my car back, I will be back More

by TROY.SCHMIDT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Gensler
4.0
This rating includes all reviews, with more weight given to recent reviews.
March 22, 2023

My satisfaction is high because of Nathan Noyes being involved in the process. He was outstanding in the purchase process and he continues to be only the best! More

by jbohnti
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Noyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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