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Mike Murphy Ford Inc - Service Center

Morton, IL

4.6
775 Reviews

775 Reviews of Mike Murphy Ford Inc - Service Center

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July 28, 2023

Mitch looked at my repair and got it fixed very quickly. You should give Mitch a raise. More

by HERRONBILL525
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch Urbanc
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 23, 2023

They did a great job and they got on it right away it was a recall job. More

by LARRY-RT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin Berglin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Wingfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mitch Urbanc
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 20, 2023

Mitch addressed my concerns and determined the problem. He explained the problem and how it would affect my car, and also gave me some advice as to what to expect. Mike walked through where I was sitti More

by VROUTT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mitch Urbanc
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 16, 2023

From Sales to Service. ..a 5 star experience! When looking for a car in the future, will definitely choose Mike Murphy Ford as the place to go. More

by SCHULTZ59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ANTHONY DAVIS
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 13, 2023

I have always liked your service department. Very good service, thank you very much! We have been coming to Mike Murphy Ford for quite some time now. More

by ZIPTIN222
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin Berglin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Wingfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Englert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Gensler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kim Woods
July 11, 2023

Jeremy provides absolutely 0 communication and apparently doesn’t know anything about your car or why it’s in for service. My fiancé brought her 2009 Honda Pilot in exactly 2 weeks ago for a diagnostic fo More

by jubbin
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Richie Geiger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Englert
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2023 -

Mike Murphy Ford Inc responded

We're sorry to hear that your experience didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Mike Murphy Ford

July 11, 2023

Could not be more pleased! ! Mitch is A#1. He went way above and beyond to find problem and fixed it. More

by deerhntrs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mitch Urbanc
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 06, 2023

I wanted to change my review because I wrote the original one while I was mad. I had some issues with a car that I bought from Mike Murphy Ford, but after getting in touch with them they made it right. More

by Mynt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Wingfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Banwart
Jul 10, 2023 -

Mike Murphy Ford Inc responded

We're sorry to hear that your experience didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Mike Murphy Ford

July 06, 2023

Dont try to force you to get things done to your car that aren't really needed More

by SHANSE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Wingfield
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Englert
4.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Gensler
4.0
This rating includes all reviews, with more weight given to recent reviews.
July 05, 2023

$156. 00 is a bit much for a diagnostic. I would think twice before using your services again. More

by THOMAGL720
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robin Berglin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Wingfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Englert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Gensler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kim Woods
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