Mike Murphy Ford Inc - Service Center

Work was done in a timely manner. We don’t live in Illinois anymore. However, we are still in Illinois quite a bit. Mitch Urbank accommodated everything I needed to get done. We don’t live in Illinois anymore. However, we are still in Illinois quite a bit. Mitch Urbank accommodated everything I needed to get done. More

Great service department. Very helpful, efficient and professional. My car was serviced in the time promised. Very helpful, efficient and professional. My car was serviced in the time promised. More

I never met Matt Gensler. I only met with Mitch Urbanc. Mitch was great to work with. Kept me informed throughout the entirety. Good Service. Really, really disappointed tha I only met with Mitch Urbanc. Mitch was great to work with. Kept me informed throughout the entirety. Good Service. Really, really disappointed that my transmission malfunctioned; 5 years, 25,000 miles. Like new. More

2020 F350 Diesel Dually 30k miles. I made an appointment for my recall, a couple weeks out, short staffed. That’s fine it’s my spare vehicle. A couple days prior I added 2 things while I made an appointment for my recall, a couple weeks out, short staffed. That’s fine it’s my spare vehicle. A couple days prior I added 2 things while they had it. Check 3 tires as they were losing air, 10 lbs a week since I bought it about 4 months ago. A couple tires needed air when I test drive it. I also added, door code, Ford Factory Code. The money I spent, I should have never had tire problems and the factory code should have been supplied at sale. I didn’t know? The dealer had my truck a little over a week. Again which is fine and it’s my spare vehicle and I told them that. They took care of my recall, supplied the factory code and my tires. They replaced all 6 valve stems, plugged 1 tire (nail), replaced 2 lug nuts and rebalanced 1 tire. They went above and beyond after the sale but their pre-inspection should have caught it. That’s why I rated the dealer 4/5 stars. For 4 months myself (the customer) has been filling up 3 tires weekly-biweekly. I was reading the manual and found out about the Factory Code. Googled and YouTubed it several times trying to get the code with no results. More

Dont have a problem with the service dept, but Ford Motor company and Mike Murphey Ford knew this years model had an Oil Pan Leaking problem. Nothing was said to me when I purchased the truck, I found out af company and Mike Murphey Ford knew this years model had an Oil Pan Leaking problem. Nothing was said to me when I purchased the truck, I found out after I had to return it for service twice, that this is a major problem with this oil pan. From everything Ive read online and been told by the service techs, This is just a temporary fix and that it WILL leak again. This should have been disclosed at purchase, AND Ford should have a Fix by now. More

5 star all the time. ..s.ervice was excellent from drop off to pick-up. ..s.ervice was excellent from drop off to pick-up. More

Very good customer service! Salesman and financial people were very friendly. Mike even stopped by to say hi. Salesman and financial people were very friendly. Mike even stopped by to say hi. More

Nice low-pressure dealer. All associates very pleasant and helpful. Service is very backed up! Also very happy with my Mdach-E. All associates very pleasant and helpful. Service is very backed up! Also very happy with my Mdach-E. More