Mike Murphy Ford Inc

I have been to several dealerships and have purchased many cars in my lifetime, and Mike Murphy is absolutely the best! The first car that I purchased from there (a Mustang) over 14 years ago still runs many cars in my lifetime, and Mike Murphy is absolutely the best! The first car that I purchased from there (a Mustang) over 14 years ago still runs great and is about to be passed down. They are honest and treat you like family without the fake and deceitful xx! Mike himself has been there at the business every single time that I've been there, and that says alot! Allison is great, she definitely goes the extra mile for her customers. She's funny and keeps it real at the same time <3. If you're looking for a good honest deal, Mike Murphy is your place! If you're looking to play games and xx with a dealership, try El Paso or Pontiac, IL! More

Kevin - our salesman - was awesome to work with. He took the time to listen to us, heard what we had to say, and offered NO pressure. He had the car we wanted to look at clean and backed in when we He took the time to listen to us, heard what we had to say, and offered NO pressure. He had the car we wanted to look at clean and backed in when we got there. Great experience. More

Awesome dealership, great experience. They treat you right! A groups of folks who really seemed to care what we needed and helped us find it! Highly recommended! They treat you right! A groups of folks who really seemed to care what we needed and helped us find it! Highly recommended! More

Back in March 2025, my husband and I drove 2. 5 hours away to purchase this Ford Buy Back 2023 Explorer from your dealership. FIRST ISSUE, NO WHERE was that FORD BUY BACK noted on your website, w 5 hours away to purchase this Ford Buy Back 2023 Explorer from your dealership. FIRST ISSUE, NO WHERE was that FORD BUY BACK noted on your website, which would have steered us away from this purchase. We were not told about Ford Buy Back until we sat down to purchase this Explorer. At that time, the salesman downplayed the Ford Buy Back program, explaining to us that in this case the previous owner brought this vehicle back to Ford Dealerships many times for a noise in the front end. To which, Ford ending up buying the vehicle back and completing a 360 review, fixing any issues. Sounded great to us, why would more people not purchase Ford Buy Backs, WELP, after purchasing we found out WHY! SECOND ISSUE, a TITLE ISSUE!!! (WHICH IS A HUGE ISSUE!!!) My insurance company LATER informed me that this Title is showing damaged (accident). HOLD UP, WHAT?!?! I explained that this car has never been in an accident, yet she informed me that is what the Title is showing. However, we went through with the purchase and drove away with what I THOUGHT was a great purchase...boy was I mistaken! THIRD ISSUE, we receive letters in the mail (with Letterheads of CEFCU), that says "Your request for a loan was carefully considered, and we regret that we are unable to approve your application at this time." We freak out as we have bought this car on a Saturday and now have the car in our possession, but we have been told our car loan didn't go through. Being a proactive person, I had already been pre-approved with my bank, so I called them right away. But you might ask yourself, why didn't you go with your original pre-approval, oh well that was because of the FORD BUY BACK! We were told by our salesman at the time of the purchase that my bank doesn't finance Ford Buy Backs and that we should use the bank he finds (CEFCU). But back to being the proactive person I am, I called my bank, and they started processing my application again. In the meantime, I call CEFCU, and they say, "We didn't issue that letter, the dealership did!" Then I call Mike Murphy Ford - Finance, and they say, "We didn't issue that letter, CEFCU did!" BUT that we can rest assure, CEFCU processed our loan, and we were approved. WHY WOULD WE GET A LETTER THAT SAYS OUR LOAN WASN'T APPROVED when it in FACT WAS??????? Now let's circle back to the FOURTH ISSUE, the MISSING TITLE! We have purchased over 15 cars in the last 20 years, and I will tell you that I have NEVER had this BAD of an experience! We have purchase 3 of those 15 cars out of state as well. And when I tell you I have NEVER had a title sent to my house, expect for pay when paid off. Yet, Mike Murphy Ford supposedly sent the Title to our house, NOT the financial institution. MIKE MURPHY FORD SHOULD HAVE SENT THE TITLE TO CEFCU!! I start to wonder why I haven't heard from CEFCU or the local DMV about the Title, so I call CEFCU. They explain they have no record of ever receiving the Title. So then I call Vanessa at Mike Murphy Ford and she explains to me that it was overnighted to my house. I let her know that the Title is not at my house! NOTE: Out of all this, Vanessa has been the only one who has been on top of things and super helpful! Vanessa then reaches out to whoever and they begin working on getting a Duplicate Title which can take up to 5 WEEKS! FIFTH ISSUE, my temporary plate will EXPIRE ON 30 MAY 2025. Which means that since I can't work with IOWA DMV to do Tax/Title/License since they don't have the Title, the Explorer will sit! I will potentially have to make TWO car payments on a car I can't drive because IT HAS NO VALID LICENSE and a MISSING TITLE!!! I am so disappointed with this experience. Some things that have occurred in this situation could have been easily avoidable if Mike Murphy Ford were honest. Some other things could have been avoidable if Mike Murphy Ford would have had better business practices in place. I have emailed owner twice no reply More

I was comfortable from start to finish. Everything was explained thoroughly and the process was so easy! Everything was explained thoroughly and the process was so easy! More

I've worked with Anthony on my last two truck purchases at Mike Murphy Ford. He has done an excellent job. From searching for the truck I wanted to ordering one and taking me through the trade in, he's b at Mike Murphy Ford. He has done an excellent job. From searching for the truck I wanted to ordering one and taking me through the trade in, he's been great. The prep of the new vehicle and every service experience I've had have been great. They have some of best experienced techs on their team. More

Great customer service! Everyone was very friendly! Dan made the transaction the easiest process in buying a car! Everyone was very friendly! Dan made the transaction the easiest process in buying a car! More

Anthony was thoughtful, funny, and very engaging. We probably caught him on a busy day, but he was very in and out of different customer rooms. Nonetheless, he was professional and wonderful to work We probably caught him on a busy day, but he was very in and out of different customer rooms. Nonetheless, he was professional and wonderful to work with! More

The experience was quick and stress free. Nathan was very helpful throughout the whole process Nathan was very helpful throughout the whole process More

Fred Graham and this dealership were excellent. He made buying my car such an easy process, and I couldn't recommend him more! He made buying my car such an easy process, and I couldn't recommend him more! More