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Mike Murphy Ford Inc

Morton, IL

4.8
4,245 Reviews
On behalf of everyone at Mike Murphy Ford, I would like to thank you for visiting our web site. We are committed to serving our friends and customers via the Internet and look forward to hearing from you. We are a full service Ford dealership offering first class sales and service for our valued customers. We have been in business for 40 years at 565 West Jackson Street in the heart of Morton, Illinois. Our phone number is 309.228.9288. If you have any questions or need to reach me, you can call the dealership’s phone number or email me at mikemurphy@mikemurphyford.com. Thanks again for visiting MikeMurphyFord.com!
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565 W Jackson St

Morton, IL

61550

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Showing 4,245 reviews

September 04, 2020

Best car buying experience we’ve ever had! No pressure sales and fair trade in. Mike Murphy even came and introduced himself to us. Great customer service! More

by Lbischler08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Drew Quisenberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Allison
Sep 08, 2020 -

Mike Murphy Ford Inc responded

Hello, Thank you for choosing Mike Murphy Ford Inc, your feedback and rating mean a lot to us. We're glad Mike was able to help, and we hope to see you again! We get it….Price Sells Cars! Mike Murphy Ford

September 03, 2020

The service team are helpful and return phone calls promptly and keep us inform of status. They have worked with us with timing and schedules. Brad Barker has always given us excellent service. All e More

by SAMANTHA 65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Barker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Englert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2020 -

Mike Murphy Ford Inc responded

Samantha, thank you for sharing your thoughts about your experience with Mike Murphy Ford Inc. We appreciate your business and hope to see you again soon! We get it….Price Sells Cars! Mike Murphy Ford

September 02, 2020

I didn’t receive any updates. I called the service department twice for updates and had to go in person twice for updates. They had my car for a total of 3 days. I did not receive a call when the car More

by sad22769
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Wingfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Englert
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pete Katus
Sep 04, 2020 -

Mike Murphy Ford Inc responded

Thank you for your feedback. We apologize for the lack of communication and any inconvenience it caused you. Please don’t hesitate to reach out to us directly if you would be willing to share some more information, or if there is anything we can do to turn this around for you. Thank you for choosing Mike Murphy Ford Inc., we hope you will give us another opportunity to serve you. We get it….Price Sells Cars! Mike Murphy Ford

September 02, 2020

We had a great experience buying our new Escape at Mike Murphy Ford. Friendly people from start to finish. Fair pricing on our trade in and on the new car. Dan did a super job thoroughly explaining all th More

by Johnsm2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Brekke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan McGrail
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2020 -

Mike Murphy Ford Inc responded

Thank you for your very kind review, John! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mike Murphy Ford Inc. We get it….Price Sells Cars! Mike Murphy Ford

September 01, 2020

Although I live over two hours away from Mike Murphy Ford, I was happy to make the trip after finding a Lariat Ranger with the features that fit my needs perfectly. It sure didn't hurt that the price wa More

by Gary B.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Reece
Sep 01, 2020 -

Mike Murphy Ford Inc responded

Thank you so much for your wonderful review, Gary! We are thrilled that Nick had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new Ford Ranger, and we thank you for choosing Mike Murphy Ford Inc! We get it….Price Sells Cars! Mike Murphy Ford

September 01, 2020

Will charge for tests not performed. Make sure you take photos of odometer before AND after pickup. Have filed a complaint with the Better Business Bureau and filed fraudulant billing with Discover. This d More

by dbear
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mitch Urbanc
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Neill
Sep 03, 2020 -

Mike Murphy Ford Inc responded

Hello, We never like seeing that our service didn’t meet your expectations. We’d like to learn more about your experience if you don’t mind giving us a call. Mike Murphy Ford

Sep 03, 2020 -

dbear responded

Contact who? Have already spoke with the service manager regarding this issue and was told that the techs performed correct tests and that a refund for the hour labor would not be refunded. As the complaint states, we have taken the issue up with BBB and Discover. If you need more information, feel free to respond to our BBB complaint and Discover's inquiry.

August 31, 2020

The staff especially the salesman Anthony Davis and Alicia Holden were both very friendly. Helped me find a good fit and went above and beyond to make my experience great, fast and easy. Thank More

by saghi31
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
ANTHONY DAVIS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alicia Holden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2020 -

Mike Murphy Ford Inc responded

Thank you for your review and kind words for Anthony and Alicia! Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Mike Murphy Ford Inc are glad to have you as a customer. We get it….Price Sells Cars! Mike Murphy Ford

August 31, 2020

Nathan is a terrific salesman ! No pressure and very customer oriented! We have purchased several vehicles at Mike Murphy Ford and will continue to do so! More

by drcs1970
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Noyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2020 -

Mike Murphy Ford Inc responded

Congratulations on your new vehicle! We are so glad that Nathan had the opportunity to work with you, and that he and our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! We get it….Price Sells Cars! Mike Murphy Ford

August 30, 2020

Anthony Davis was a great help today. Everyone at Mike Murphy Ford was friendly and welcoming. Mr Davis had my vehicle ready for my appointment time and the whole process went surprisingly fast and I went More

by Michl.kayla
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
ANTHONY DAVIS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2020 -

Mike Murphy Ford Inc responded

Hello, Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience working with Anthony and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! We get it….Price Sells Cars! Mike Murphy Ford

August 30, 2020

Had so much fun working with these people they keep me in a good mood and laughing the whole time O would gladly seen my friend in for there new cars More

by DJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan McGrail
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2020 -

Mike Murphy Ford Inc responded

DJ, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Dan met your expectations. Thank you again for choosing Mike Murphy Ford Inc, we look forward to having you as one of our valued customers for many more years to come! We get it….Price Sells Cars! Mike Murphy Ford

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