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Mike Murphy Ford Inc

Morton, IL

4.8
4,328 Reviews
On behalf of everyone at Mike Murphy Ford, I would like to thank you for visiting our web site. We are committed to serving our friends and customers via the Internet and look forward to hearing from you. We are a full service Ford dealership offering first class sales and service for our valued customers. We have been in business for 40 years at 565 West Jackson Street in the heart of Morton, Illinois. Our phone number is 309.228.9288. If you have any questions or need to reach me, you can call the dealership’s phone number or email me at mikemurphy@mikemurphyford.com. Thanks again for visiting MikeMurphyFord.com!
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565 W Jackson St

Morton, IL

61550

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Showing 4,328 reviews

July 31, 2024

Great service! Very friendly and helpful. Easy to setup an appointment. Prompt & reliable with excellent communication. More

by JENNALISA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Lynch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Barker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Berglin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Wingfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Englert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Gensler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachael Scalf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2024 -

Mike Murphy Ford Inc responded

Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

July 31, 2024

Too expensive, 172. ⁰⁰ an hour for service is way out of lime, I won't be back More

by BFAHRNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt Gensler
2.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2024 -

Mike Murphy Ford Inc responded

Hi Bruce, First off, thank you for your business and we appreciate your honest feedback. We are always looking for ways to improve and make our dealership better. Unfortunately with the cost of everything going up, it has also affected the auto industry labor rates. When we set our prices for services being performed, we use the industry standards based upon several factors: 1. Inflation - expenses is going up substantially including utilities, supplies, insurance and disposal fees. 2. Technicians pay - dwindling supply and rising demand for skilled workers. 3. Ford Certified technicians - continued education costs and specialized equipment needed. We do understand how prices have gone up on everything and that is why we are not even at the top the labor rate scale because we do want our customers to have affordable care. The national average for a Certified dealership technician rate is $179/hr and climbing. I hope this information helps give you a deeper understanding of what goes into us determining what to charge and why. Mike Murphy Ford

July 31, 2024

We love Mike Muprhy Ford! Only dealership we go to! Will recommend over and over! More

by sandy72988
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
ANTHONY DAVIS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brett Bergman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Lynch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Levi Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2024 -

Mike Murphy Ford Inc responded

Hi, we appreciate your recommendation of our dealership! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

July 29, 2024

Nathan Noyes was so friendly and easy to work with. He answered all my questions. Our financing was done right at the dealership making that easy for us also. I would definitely recommend Mike Murph More

by Sandy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nathan Noyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Curt Crozier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2024 -

Mike Murphy Ford Inc responded

Hi Sandy, thank you for taking the time to leave us your response to our staff's outstanding customer service! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 29, 2024

Didn’t address issue with AC. Max AC doesn’t work. It doesn’t kick out more air like it should. Told me it may be my cabin filter, nope. Same thing after I changed that. I have le More

by Troy1599
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rachael Scalf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2024 -

Mike Murphy Ford Inc responded

Hi, we are so disappointed to learn of this situation you have described. We would like the opportunity to try and regain your trust in our business and resolve this matter for you, if we still can. Please give us a call at (309) 263-2311 at your earliest convenience so we can work with you to make this better. We look forward to speaking with you soon. Take care.

July 27, 2024

I made the process longer than it should have took, ran into a few hiccups but, Anthony and his boss took great care of me and satisfied my needs and got me into the vehicle I wanted. More

by Kei Shockley
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
ANTHONY DAVIS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Levi Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2024 -

Mike Murphy Ford Inc responded

Hello Kei, we appreciate you taking the time to leave us this feedback. Please let us know if there is ever anything else we can do for you! Safe travels!

July 26, 2024

Top notch . From sales dept, to parts, to the service dept. Wouldn't go anywhere else. I've purchased several vehicles from Mike Murphy's in my life.They're bee More

by Cheowen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brett Bergman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alicia Holden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Berglin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Drew Quisenberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dalton Klarich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fred Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike and Conner, parts dept.
Jul 28, 2024 -

Mike Murphy Ford Inc responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

July 24, 2024

Very pleased! Nice smooth process, no pressure. We've purchased here before and we're always happy with the experience. Except no free keychain with our car. 🤣 More

by vickixjones
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nathan Noyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2024 -

Mike Murphy Ford Inc responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 23, 2024

Never have had a bad experience here. I've bought here 3x now and feels like home. Everyone is friendly and nice. Mr. Murphy keep on doing what your doing. I WILL BE BACK. And recommend y More

by Rick
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
ANTHONY DAVIS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2024 -

Mike Murphy Ford Inc responded

Rick, thank you for leaving such a great review and high star rating. It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

July 22, 2024

I recommend asking for Dan, as he was great. I loath the process of purchasing a car, with all the waiting and the run-around you sometimes get from dealerships. Working with Dan, I didn't More

by Nathan Leech
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan McGrail
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Todd Brekke
Jul 26, 2024 -

Mike Murphy Ford Inc responded

Hi Nathan, thank you for your wonderful response to the quality of service our Staff provides! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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