Mike Morgan Hyundai

i took my car in for 4 recalls. I dropped it off at 7:30am. I was told there were several employees who had not shown up for work. I asked to be kept updated. At 9:16am, I received I dropped it off at 7:30am. I was told there were several employees who had not shown up for work. I asked to be kept updated. At 9:16am, I received a call there were issues with the software but were working on it. To me, this indicated they were working on my car. i went to the dealership at 1pm. The car was parked next to the office but I didn't ask about it. I was told they still had the 172 point engine inspection to do and the car would be ready at 3pm. At 3pm I call the service department. I was told they needed to finish the final recall. Wait? Final recall? I was told all they needed to do was the 172 point engine inspection. They asked for 30 more minutes. I couldn't wait another 30 minutes. I had a 4 hour drive to get back home. I was parked at the dealership so I walked to the service dept. I was told the software tech quite mid-morning and they had no one else who could do it. Shouldn't this have been the cue to call the customer and let them know??? I asked they just give me the car and I'd have the last recall done somewhere else. The "service manager", I'm not sure that is who he was. I'd give his name except he didn't bother to introduce himself. Anyway...Mr. Service Manager pulled up the service record. He said to have the techs put the car back together and I'D HAVE JUST ONE RECALL LEFT TO DO. Fine by me, I needed to leave. A service dept employee finally told me none of the recalls had been done. There is more to the saga but, I imagine, you get the jest of it. I don't know that I can truly express my disappointment. I was lied to or mislead repeatedly. "We dropped the ball." Yes, and then some. The only save grace in this entire situation was Lance Fields, Client Advisor. He's management material and you should take advantage of the opportunity to put him in a position that will benefit you greatly! More

Think most people to getting a new car but dont look forward to the buying process. This is second car Ive bought from Morgan Hyundai in two years because the folks there are fair, personable, and very forward to the buying process. This is second car Ive bought from Morgan Hyundai in two years because the folks there are fair, personable, and very customer oriented. No hassles or pressures from sales team, especially for add ons. Specifically bought this second car from Neel Panchell as I did first one because of his outstanding customer service. Highly recommend the Morgan Hyundai team! More

Johnny Falcon is awesome. He is the nicest and most informed salesman I have ever had the pleasure to deal with. If yo need a vehicle new or used he is THE MAN. He is the nicest and most informed salesman I have ever had the pleasure to deal with. If yo need a vehicle new or used he is THE MAN. More

BUYERS BE AWARE! SHADY DISHONEST DEALERSHIP! I purchased a 2022 Genesis GV70 on June 27, 2022 and purchased all the bells and whistles to include extended warranties SHADY DISHONEST DEALERSHIP! I purchased a 2022 Genesis GV70 on June 27, 2022 and purchased all the bells and whistles to include extended warranties and other protection packages, expecting to have my car serviced locally and for FREE for the next three years per their contract. Yet I received a letter two weeks later from their Vice President Mr Marcott, stating that they no longer sell or service Genesis and in order for me to get service done on my vehicle, I have to go to Irving or Plano, Texas or Jackson, Mississippi or Lafayette, LA. That meant that I would have to put over 600 miles on my car and drive 6-10 hours just to get my oil changed or warranty service done!! I was not happy about this and I called to speak to Mr Marcott. As soon as I complained about the situation he hung up on me. I called him back and asked if that’s the way he deals with his customers and he bluntly said “yep” and acted like there is nothing wrong with the way he behaved and spoke to me! They truly pulled a “bait and switch” on me and their other Genesis customers. They knew in May2022 that Genesis was pulling away from Hyundai and they chose not to disclose that fact to me and give me a chance to decide to buy the car knowing that it was not going to get serviced locally. He claimed that just like other “exotic auto” owners I should expect that. First of all, I owned real exotic cars and if they were not serviced locally I knew that ahead of time and chose not to purchase them. I think their lack of full disclosure and their dishonesty makes them one of the worst dealerships I have ever dealt with and WILL NOT buy another vehicle from this shady Mike Morgan auto dealer ever again. Good luck to whomever else who has bought a vehicle from these crooks. More

I inquired about a vehicle based on a price listed and was told that they would be adding a $1500 addendum to the listed price. was told that they would be adding a $1500 addendum to the listed price. More

Mike Morgan Service Department sucks and they make up issues with your car that does not exist. The buying process was a smooth and an enjoyable experience, but the service department makes me regret eve issues with your car that does not exist. The buying process was a smooth and an enjoyable experience, but the service department makes me regret ever buying with them. They lie about things wrong with your car. I took my car to them last year and they gave me a full list of issues and this year they said I did not have any issues that I mentioned and they acted clueless as to what I was talking about. How in the world did issues from LAST year go away after a year? If anything those issues should be worse. What's even worse is when I took it to another mechanic, they stated that the replacements and issues Mike Morgan stated I needed, were not there. Not to mention, the attitudes these people have and the customer service skills are terrible. More

Life after Divorce Every since the Hyundai Sonata 2006, I whole heartedly recommend Hyundai for a car! I am totally Hyundai bias.😁 Hoping the Sonata 2018 sport i Every since the Hyundai Sonata 2006, I whole heartedly recommend Hyundai for a car! I am totally Hyundai bias.😁 Hoping the Sonata 2018 sport is even better. More

An Enjoyable Purchase Great experience!!!! We were never pressured and Gwendolyn listened to our wants and met every one. This was the easiest vehicle purchase that I have Great experience!!!! We were never pressured and Gwendolyn listened to our wants and met every one. This was the easiest vehicle purchase that I have ever had and will recommend them in the future. More

Very Satisfied Customer I went into the dealership looking at a used vehicle for my bf. We test drove a few used vehicles and one new Tuscon and ended up taking advantage of I went into the dealership looking at a used vehicle for my bf. We test drove a few used vehicles and one new Tuscon and ended up taking advantage of the Tuscon's rebates. Well, a few days later I WENT IN AND BOUGHT ONE TOO LOL! The price is great. We had Piresa and I HIGHLY recommend her. She is very laid back and easy to work with. You won't feel pressured at all and this dealership will work for your business. More

Buying Experience Thanks enjoyed the experience at this Hyundai dealership, would recommend to others!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! So I enjoyed my experience at thi Thanks enjoyed the experience at this Hyundai dealership, would recommend to others!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! So I enjoyed my experience at this dealership and working with Sal the Management Team at Mike Morgan. This was an honest dealership that didn't waste my time. I'd definitely pass on the word to my military members and other friends about my experience at this dealership. More