Mike Molstead Motors - Service Center

Traveling to Charles City for a family emergency, my Ford Ranger developed engine problems. A family member recommended Molstead Motors because he and several other family members in the area have been sati Ranger developed engine problems. A family member recommended Molstead Motors because he and several other family members in the area have been satisfied customers for years. My truck was dropped off at the service dept and my time constraints explained to the very helpful service advisor, Bruce Delap. He assured me it would be ready for my trip back to Chicago the next morning. The problem was diagnosed within an hour and I was told repairs would cost $1,000. Given my schedule, I had no other option but to approve the repairs. One water pump later ($250 in parts and $750 in labor), I was on the road back home the next day. Having never paid anywhere near this amount for a water pump replacement in my life, back in Chicagoland where everything costs more, I consulted my dealership and also my local mechanic. Both agreed that I had been incredibly overcharged. When presented with the price, I had even asked to speak with a Molstead salesman to discuss the possibility of just trading my Ranger for a new truck. Sign the papers, hand him the money and drive off the lot. Apparently the salesman had little interest in an easy sale because we talked less than 5 minutes. I will never return to this dealership should I need future repairs while back on regular family visits nor would I recommend it to anyone. Frankly, I would pay to have my vehicle towed past this dealership to go anywhere else. Other members of my family have also started taking their business elsewhere after hearing of my experience. More