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Mike Molstead Motors
Charles City, IA
501 Reviews
Mike Molstead Motors is North Iowa's Chevy, Ford, Chrysler, Dodge, Jeep & Ram superstore. Here at Mike Molstead Motors, we truly are “Your Friend in the Car Business.” Our professional staff of GM, Ford & Chrysler certified sales consultants will help guide you through every step of your car buying experience with the courtesy and respect you would expect from a true friend. We strive everyday to treat our customers the way we would treat a friend or guest in our own homes. Our primary goal is to exceed your expectations and to serve all your automotive needs. We invite you to experience our “low-pressure” environment, we believe you will love it! Mike Molstead Motors offers remote test drives & FREE DELIVERY within a 250-mile radius of our store!
If there is any additional information that you need, please contact us personally by phone or e-mail. We hope that you find our products and services of interest and hope you will give us the opportunity to meet you in person
Thank you for your interest in Mike Molstead Motors, and the opportunity to serve all of your automotive needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 501 reviews
February 10, 2014
Well I was looking for a used Truck and found one at there site called and Talked to a guy Named Brady he was very nice we set a time and day to come check it out and I asked Brady not to start it or there site called and Talked to a guy Named Brady he was very nice we set a time and day to come check it out and I asked Brady not to start it or anything cuz i wanted to check it out all the fluids and stuff when it's cold he did as i asked and was very nice and friendly He even came out and cleaned it off from snow made us feel just like at home all the staff there was friendly no one was pushy like just trying to make a sell or anything over all i say it is one of the best dealership's i have seen I will recommend this dealership to anyone!!!!! P.S they have some Good hot coffee to did not even have to ask He asked us soon as we got there and even got it for us!!!! More
by brandonjustice9066
Employees Worked With
Brady Henn
July 04, 2013
Traveling to Charles City for a family emergency, my Ford Ranger developed engine problems. A family member recommended Molstead Motors because he and several other family members in the area have been sati Ranger developed engine problems. A family member recommended Molstead Motors because he and several other family members in the area have been satisfied customers for years. My truck was dropped off at the service dept and my time constraints explained to the very helpful service advisor, Bruce Delap. He assured me it would be ready for my trip back to Chicago the next morning. The problem was diagnosed within an hour and I was told repairs would cost $1,000. Given my schedule, I had no other option but to approve the repairs. One water pump later ($250 in parts and $750 in labor), I was on the road back home the next day. Having never paid anywhere near this amount for a water pump replacement in my life, back in Chicagoland where everything costs more, I consulted my dealership and also my local mechanic. Both agreed that I had been incredibly overcharged. When presented with the price, I had even asked to speak with a Molstead salesman to discuss the possibility of just trading my Ranger for a new truck. Sign the papers, hand him the money and drive off the lot. Apparently the salesman had little interest in an easy sale because we talked less than 5 minutes. I will never return to this dealership should I need future repairs while back on regular family visits nor would I recommend it to anyone. Frankly, I would pay to have my vehicle towed past this dealership to go anywhere else. Other members of my family have also started taking their business elsewhere after hearing of my experience. More
by craigbahe
Employees Worked With
Bruce Delap
September 14, 2012
Do not buy a car with an extended warranty before reading this.....My family needed a larger vehicle for my wife to take the girls to school, work and to drive through the Iowa winters. Since we knew what t this.....My family needed a larger vehicle for my wife to take the girls to school, work and to drive through the Iowa winters. Since we knew what type of vehicle we wanted all we needed to do is find a place to purchase it from which was ethical and moral. So, we asked around through family and friends which recommended us to take a trip north to Charles City to Mike Molstead Motors. We did and found a one owner GMC Yukon SLT. We purchased the vehicle for a fair price, had a good salesperson and purchased an extended warranty (Select is administered by a Protective company and backed by Lyndon Property Insurance Company) through the dealership due to being a pre-owned (1 local owner) vehicle. The warranty was to cover any major problems that would occur. Of course, not the normal wear and tear (ex. tires, brakes, light bulbs, oil changes, wipes, things of this nature). Thank goodness we purchased the warranty for 36 months. Now, we've owned the vehicle for 23 months and have had to use the warranty over a half dozen times. Of course, now we have 13 months left on the warranty an had your auto ride system go out. It will cost us over $1,200 to fix the auto ride system that we found out was not covered by the warranty company. So, I asked Molsteads for some help in looking into the issue by giving them our mechanics name that works on our vehicle and all the claim information. They never called the mechanic to check on the mechanical terminology/issues and it took me emailing them over 3 times and over a period of 3 weeks for them to respond to us. They responded in an short three sentence email and never once had the courtesy to call to explain anything. So, I WOULD NOT recommend this dealership due to lacking in professionalism, customer service and not standing behind their warranty products. I'm speaking out due to seeing the advertisements on all the satisfied customers. Trust me, my family is not satisfied with paying over $2,200 for an extended warranty and still has to pay out another $1,200 to fix the vehicle. Disappointed and Non-repeat customer Travis and Lori from Waterloo, IA More
by waterloo79
Employees Worked With
Finance/Warranty Dept.
May 01, 2012
I've never liked the car-buying process. Pushy salespeople, price haggling and up-selling aren't fun. So naturally I was prepared for this when I went the Mike Molstead Motors. To my surprise, t salespeople, price haggling and up-selling aren't fun. So naturally I was prepared for this when I went the Mike Molstead Motors. To my surprise, there was none of this. I was contacted by Keegan Davis after submitting my vehicle information on Autotrader.com. There was no pressure, he just wanted to know what I was looking for, and if he could help. I lived over 2 hours away, but decided it would be worth the trip if I ended up with a good deal. The first thing I noted was how friendly everyone at the dealership was. Everyone I came in contact with, or even casually walked by greeted me, and not in the superficial "we're going to be nice to you because we want to sell you a car" kind of way, it was genuine. I got the feeling that everyone who worked there liked their job and liked working there. Keegan was professional and helpful through out the process. We came to an agreement on a price for the vehicle I wanted, and they gave me a great price on my trade-in. I drove home in the new (to me) vehicle with a smile on my face, still in disbelief that the process was, dare I say, enjoyable. Even though it's quite a haul for me, when it comes time for a new vehicle, I will check out Mike Molstead Motors first. They are that good. More
by tazshot2000
Employees Worked With
Keegan Davis
March 09, 2011
I located a car on the Auto Trader internet site at Molstead / Charles City. Phone conversation with sales rep Adam yielded excellent results. Included detailed walk-around description of vehicle, e Molstead / Charles City. Phone conversation with sales rep Adam yielded excellent results. Included detailed walk-around description of vehicle, extended warranty details, prox trade-in value, and eventually pulling the vehicle from other possible sale until I arrived later that day. The car was exactly as described, my trade was acceptable and we made a deal with no high pressure, no gimmicks, no surprises. After a 260 mile one way drive, surprises are not welcome. ( Jim in finance was very helpful as well ) Friendly, helpful, innovative, and what a beautiful Cadillac ....... Rodger Rang - Sioux Falls, SD More
by 1954BOOMER
Employees Worked With
Adam Hughes + Jim Molstead
February 26, 2011
My wife bought her truck new at this dealership. Needed some parts for it did some pricing around local north Iowa dealers. Mike Molstead prices were 30% over retail. I called back and ask why there prices some parts for it did some pricing around local north Iowa dealers. Mike Molstead prices were 30% over retail. I called back and ask why there prices were so high and all they could say was that is the price the computer gives us. And that I must have been given the wholesale price at the other five dealers I had called. I ended up buying the parts from a thrid party body shop for over half price of what Mike Molstead Motors wanted. More
by gnx070
Employees Worked With
parts manger
November 08, 2010
I have given the highest possible score to this dealership because they are number 1 in all aspects of the car buying experience. Every employeee is top notch in knowledge of their job, friendlines dealership because they are number 1 in all aspects of the car buying experience. Every employeee is top notch in knowledge of their job, friendliness, honesty, and reliability. No dealership works harder to make their customers feel at ease. You know you are being well cared for from the moment you step onto the lot. It is a beautiful facilty, too! Spotless, well lit and comfortable. They even have a wonderful waiting area with tv, kids play room, snacks, newspapers, all just to pamper their customers! I enjoy being a bit spoiled! I have bought several vehicles here, and plan to be back! I have never felt so at home and appreciated at any other dealership, these people really do care! So hard to find these days! A dealership with a heart! I stop by just to chat once in a while! I have also used the shop for repairs and maintence. Wonderful! You take them your problems, they fix them fast, and back on the road you go! They fix things right the first time! Very smart people! Very nice people! The garage is also shiny clean!If they don't have what you want, they will find it! They did for me! I just can't say enough about Mike Molstad Motors---the best in the business---and super people, every one of them! How refreshing! More
by auntiec
Employees Worked With
Josh Molstad, Joe Molstad
October 28, 2010
This is our first experience with Mike Molstead Motors and certainly look forward to future purchases from them. Several of our friends have purchased vehicles here and we heard great comments. We worke and certainly look forward to future purchases from them. Several of our friends have purchased vehicles here and we heard great comments. We worked with Keagan and there was no sales pressure and great follow-up after the purchase, making sure we were happy, etc. We were extremely pleased with the trade-in allowed on our Escalade and love our car. Keep up the good work! More
by Sandy Funk
Employees Worked With
Keagan
October 28, 2010
Mike Molstead and team prove time and time again that they will WORK FOR THEIR CUSTOMER to find exactly what they want and truly deliver VALUE. I have purchased my last 2 vehicles from Jeff, despite liv they will WORK FOR THEIR CUSTOMER to find exactly what they want and truly deliver VALUE. I have purchased my last 2 vehicles from Jeff, despite living over 2 hours away from the dealership. I know I can count on Team Molstead to get the clear picture, and its very clear to me they have genuine interest in their customer's satisfaction. This includes but is not limited to: follow up calls and mailings, availability anytime I have a question or concern, proactively contacting their customers when better deals may be available, sales people that call you back!! etc. The best part of my experience??? If they don't have what you are looking for, tell them what you want! My last 2 cars we searched online to find exactly what I wanted..... now that is taking it the extra step in my opinion. Superior sales and service, combined with the #1 service team in IA led by Scott is enough reason to continue to give my business to Mike and team.... and enough reason for me to recommend them to everyone I know that is looking for a great deal and a great experience. Thank you to all the staff at Mike Molstead Motors... all of you play a huge role in making the dealership what it is today. More
by cwatt
Employees Worked With
Jeff Buss, Jordan Molstead, Mike Molstead
October 28, 2010
Mike Molstead Motors, Inc. is and has been a very Mike Molstead Motors, Inc. is and has been a very reputable business in Charles City for 15 years. We have found the employees, especially Dan Kl Mike Molstead Motors, Inc. is and has been a very reputable business in Charles City for 15 years. We have found the employees, especially Dan Klatt, to be very personable, informative and honest. The business is very community oriented and gives back to Charles City in many charitable ways. It is always a pleasure to visit their lot and their showroom and I never hesitate to call if I am in need of any advice or information, as they are very congenial and helpful with their response. More
by oldhams
Employees Worked With
Dan Klatt
